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Onemain Financial

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 897 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $5.4K AVERAGE LOSS
1.6
Customer service
Website
Staff
Diversity of Products or Services
Billing Practices
  • Local customer service 6
  • Friendly local office 6
  • Availability of funds 6
  • Staff when applying 3
  • Local service 3

Customers don't like

  • Poor Customer service14
  • Rude staff10
  • Rude debt collector5
  • False and misleading ad5
  • Rude ignorant manager4
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 997 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.1K AVERAGE LOSS
1.7
Customer service
Website
Staff
Diversity of Products or Services
Billing Practices
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Do not use 3

Customers don't like

  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Horrible customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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