PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OneMain Financial and Springleaf Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OneMain Financial
Springleaf Financial

OneMain Financial and Springleaf Financial Overview

Total reviews
1196
460
Company responses
0
0
Issues resolved
2
2

OneMain Financial and Springleaf Financial Consumer Ratings

Rank
132 out of 892 in Loans and Mortgages category
169 out of 892 in Loans and Mortgages category
Customer service
106 in category
153 in category
Website
118 in category
149 in category
Diversity of Products or Services
117 in category
154 in category
Billing Practices
92 in category
157 in category

OneMain Financial and Springleaf Financial Rating Details

Customer service
1.5 (421 reviews)
1.3 (123 reviews)
Reviewer's quote

...They got the same explanation I did when I confronted Jessica about her horrible customer service. They said they are "short staffed" and "doing their best to get to everyone as soon as they can". Customer don't want to hear this...

Read full review

...Also I may add, the customer service from Springleaf and one financial had been great. Thank you..

Read full review
Website
1.9 (366 reviews)
1.7 (109 reviews)
Reviewer's quote

...We can't get in during their business hours to sign a damn piece of paper to stop their mistake because of our work hours so we have to remember to go to their website and cancel the monthly payments. Every single time. We forgot to cancel it this month...

Read full review

...which I have not gone by in over 20 years! There is no number to call to complain to request to have my name removed from the mail list and nothing on their website either. Some poor soul at the local office is going to get an ear full, because I have had it! Tired of throwing these mailings in my shredder at...

Read full review
Diversity of Products or Services
1.6 (352 reviews)
1.4 (86 reviews)
Reviewer's quote

hello, someone has stolen my info in may of 2016 i took action i have credit freezes and this one main financial services company still ran my credit twice within two weeks ,i attempted to remove the thur the normal process of which they denied to remove the two inquires from my credit files ,these...

Read full review

I got a loan i think in 2015...long story short... thought the interest rate was 3.4% but turned out to be 34% which i think is over state law limit...the girl that finalized the paper work failed to go over the rate part after i told her i left my glasses at home and could not read the contract..i...

Read full review
Billing Practices
1.6 (339 reviews)
1.2 (53 reviews)
Reviewer's quote

...Fraudulent offers and unethical practices..

Read full review

...I will billing you for two years of it..

Read full review

OneMain Financial and Springleaf Financial Pros and Cons

Pros
  • Friendly local office
  • Availability of funds
  • Local customer service
  • Agents were very nice
  • Staff
  • Friendly service
Cons
  • Poor customer service
  • Rude staff
  • Rude debt collector
  • Customer service
  • Lack of resolution to my issue
  • Lack of issue resolution

OneMain Financial and Springleaf Financial Most Positive Reviews

Top rated reviews
5

I have been a customer for years Bastrop branch know me everytime they see me. I recently had to retire due to...

Read full review
5

I don't have a complaint but I have all nice things to say about springleaf financial services especially the branch...

Read full review
5

Hi this is Deanna Palermo you guys need to work with me and my account...I work seven days a week...you guys call me...

Read full review
5

I have been helped with a loan twice in the past 2 years. I cannot say enough about the courteous and kind way i was rec...

Read full review

OneMain Financial and Springleaf Financial Most Critical Reviews

Lowest rated reviews
1

Last month I had fraud hit my checking account. As soon as I realized the bogus charges, I closed out the account. Since...

Read full review
1

I keep getting annoying solicitation letters from this company for over a year, when i have repeatedly by phone and...

Read full review
1

I recently received a letter from OneMain Financial stating that I had been pre-approved for a loan of $6000.00. I work...

Read full review
1

I've been paying off my loan for years now and the balance never seemed to go down. Then earlier this year I was on...

Read full review

OneMain Financial and Springleaf Financial Latest Reviews

Recent published reviews
No votes

I tried to claim my reward point, and I call 1800.325.2146 and agent told me go in where the rewards online and select...

Read full review
No votes

I was just notified that there is something on my credit report that is showing charged off that I paid. The company...

Read full review
No votes

getting mail addressed to someone other than me at my address.
do you know who Cheryl Lynn Spardlin is look her up. I kno...

Read full review
No votes

We have an envelope addressed to Summer Wright with Tr#77431995802, we will need the apt# for your customer, this inform...

Read full review

OneMain Financial and Springleaf Financial Products and Services

Most reviewed product and services
  • Onemain Financial Loan (554 reviews)
  • Onemain Financial Customer Care (142 reviews)
  • Onemain Financial Account (37 reviews)
  • Springleaf Financial Loan (297 reviews)
  • Springleaf Financial Customer Care (25 reviews)
  • Springleaf Financial Auto Loan (18 reviews)