PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OneMain Financial and Springleaf Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OneMain Financial
Springleaf Financial

OneMain Financial and Springleaf Financial Overview

Total reviews
1157
460
Company responses
0
0
Issues resolved
2
2

OneMain Financial was first mentioned on PissedConsumer on Aug 3, 2011 and since then this brand received 1157 reviews. It is 697 reviews more than Springleaf Financial received since Apr 10, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with OneMain Financial customer support team and Springleaf Financial customer service.

OneMain Financial and Springleaf Financial Consumer Ratings

Rank
123 out of 1292 in Loans and Mortgages category
160 out of 1292 in Loans and Mortgages category
Customer service
103 in category
146 in category
Staff
98 in category
113 in category
Website
118 in category
144 in category

According to consumer ratings and reviews, OneMain Financial ranks 37 points higher in the Loans and Mortgages category than Springleaf Financial. People gave OneMain Financial 1.5 stars for Customer service criterion in Loans and Mortgages category and it is 249 points higher than the worst rated brand in this category. At the same time, Springleaf Financial was rated 1.3 stars for Customer service criterion in this category and it is 206 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that OneMain Financial has a higher rating than Springleaf Financial. Regarding Website criterion, consumers gave OneMain Financial 1.9 stars and it is 66% greater than other in category. Springleaf Financial however was rated 1.7 stars and it is 59% greater than other in category.

OneMain Financial and Springleaf Financial Rating Details

Customer service
1.5 (401 reviews)
1.3 (123 reviews)
Reviewer's quote

...They got the same explanation I did when I confronted Jessica about her horrible customer service. They said they are "short staffed" and "doing their best to get to everyone as soon as they can". Customer don't want to hear this...

Sandra Y

...Also I may add, the customer service from Springleaf and one financial had been great. Thank you..

Bernadette S
Staff
1.6 (358 reviews)
1.5 (58 reviews)
Reviewer's quote

They said I was harassing their staff after they threatened my car. I called to find out what was going on. They said they will call the police if I enter a branch or call them...

PissedConsumer1454968

The staff is very rude, unwilling to arrange payment options. Even called the Corporate office to file a complaint against local office and was told that I needed to call them and then hung up on!!!! Made my payments every month on time, local office said I missed payments and sent a letter, saying...

PissedConsumer836060
Website
1.9 (354 reviews)
1.7 (109 reviews)
Reviewer's quote

...We can't get in during their business hours to sign a damn piece of paper to stop their mistake because of our work hours so we have to remember to go to their website and cancel the monthly payments. Every single time. We forgot to cancel it this month...

Robert R

...which I have not gone by in over 20 years! There is no number to call to complain to request to have my name removed from the mail list and nothing on their website either. Some poor soul at the local office is going to get an ear full, because I have had it! Tired of throwing these mailings in my shredder at...

PissedConsumer845608

OneMain Financial and Springleaf Financial Pros and Cons

Pros
  • Friendly local office
  • Availability of funds
  • Local customer service
  • Agents were very nice
  • Staff
  • Friendly service
Cons
  • Poor customer service
  • Rude staff
  • Rude debt collector
  • Customer service
  • Lack of resolution to my issue
  • Lack of issue resolution

OneMain Financial and Springleaf Financial Most Positive Reviews

Top rated reviews
5

I have been a customer for years Bastrop branch know me everytime they see me. I recently had to retire due to...

5

I don't have a complaint but I have all nice things to say about springleaf financial services especially the branch...

OneMain Financial and Springleaf Financial Most Critical Reviews

Lowest rated reviews
1

Last month I had fraud hit my checking account. As soon as I realized the bogus charges, I closed out the account. Since...

1

I keep getting annoying solicitation letters from this company for over a year, when i have repeatedly by phone and...

OneMain Financial and Springleaf Financial Latest Reviews

Recent published reviews
1

I DON'T KNOW WHAT THE *** A PERSON HAS TO DO TO 'STOP' GETTING THESE MAILERS. I HAVE SENT BACK ADVISING NO SUCH PERSON...

Read all 1157 reviews

I was just notified that there is something on my credit report that is showing charged off that I paid. The company...

Read all 460 reviews

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