PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tandem Diabetes Care and Omnipod as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tandem Diabetes Care
Omnipod

Tandem Diabetes Care and Omnipod Overview

Total reviews 27 155
Company responses 0 0
Issues resolved 0 1

Tandem Diabetes Care and Omnipod Consumer Ratings

Rank
42 out of 503 in Medical Supplies and Equipment category
40 out of 503 in Medical Supplies and Equipment category
Product or Service Quality
67 in category
41 in category
Customer service
94 in category
28 in category
Reliability
31 in category
71 in category
Delivery Service
16 in category
81 in category

Tandem Diabetes Care and Omnipod Rating Details

Product or Service Quality
2 (20 reviews)
2.3 (42 reviews)
Reviewer's quote

My customer service experience was horrible and ultimately in the end I foresee myself needing to find another medical supplier. If you were looking for someone to advocate for your best interest do not use this company! My local sales rep provided me nothing but a sales-like experience. Cared more...

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There's always something - the adhesive never sticks, the insulin drips so slowly, doesn't hold enough insulin, the annoying beeps and this product has been around forever and the technology hasn't changed. Also, very few insurance companies work with insulet. I'm switching to something else in a...

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Customer service
1.4 (16 reviews)
2.6 (57 reviews)
Reviewer's quote

Exceptionally long waits on hold, optional call back offered does occur as promised, and customer service call backs at an appointed hour do not occur. These conditions very frustrating for customers embracing new technology critical to their health. Tech service representatives are typically well...

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...I finally tried to return it, after speaking with several people the customer service rep told me they would send me a box and return label. After more than 10 days the return box never arrived. I received several calls from sales people asking if I wanted training to use the device...

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Reliability
2.3 (15 reviews)
1.6 (15 reviews)
Reviewer's quote

If both of these clips designs were used together, they would have the perfect pump clip with reliability and support. However since Tandem Diabetes is within the corporate rule of profit over customers their much outdated and labeling system of feedback gets nothing through to them. I have been in...

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I went to my doctor In endocrinology she has been doing this for 40 years and I use a different monitoring system that she gave me to start with it has worked perfectly for me no problems whatsoever it only monitors you have to give your own insulin but when I asked about the Omnipod she says dont...

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Delivery Service
3.3 (14 reviews)
1.6 (7 reviews)
Reviewer's quote

You should learn from medtronic on their technical hotline skills, their training on a device and their delivery service to replace the equipment when you have a problem and the software that's developed to work correctly in the pump before you bring it to the market because from me as a diabetic...

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...having a pump that does both the insulin delivery and his blood sugars would greatly help my son better..

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Tandem Diabetes Care and Omnipod Pros and Cons

Pros
  • When it worked it worked good
  • Pump tech
  • No pros from me
  • No tubing
  • Being tubeless
  • Thought of being tubeless
Cons
  • No way to contact corporate regarding customer service issues
  • Non reliable customer support
  • Customer service is less than poor
  • Alarms that cannot be silenced
  • Bad customer service faulty adhesive on their product
  • Training and support being offered

Tandem Diabetes Care and Omnipod Most Positive Reviews

Top rated reviews
5

I have had this unit for about 6 months. Its has worked very good for me. No issues as far as doing what it is designed...

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5

Not being tethered to a tube, having the freedom to go swimming/ surfing and not having to worry about my insulin pump...

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5

Order was placed and gave payment for order. Order will be shipped out very quickly

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5

My 12 year old daughter started using omnipod 4 months ago and we love it. I decided to write a review that was...

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Tandem Diabetes Care and Omnipod Most Critical Reviews

Lowest rated reviews
1

Tandem Diabetes has a good product as far as their pump, but when it comes down to customer support or supplies they...

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1

I'm a former omnipod user. A very good idea that was so poorly executed. While doing a blood check the monitor...

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1

I have had multiple issues with my x2 slim pump and the support line takes forever to answer a call. They claim that if...

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1

Looks like there are a lot of problems with the OmniPod. According to the FDA website there are more than 200 adverse e...

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Tandem Diabetes Care and Omnipod Latest Reviews

Recent published reviews
2.3

Same experience as before. Wait. Option: Their technology hold my place; entered my phone number. Response: A...

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No votes

Nothing. I have not heard from them.

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2.4

I just received my pump and had my training appointment with the nurse at our local clinic (who incidentally has the...

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1

I went to my doctor In endocrinology she has been doing this for 40 years and I use a different monitoring system that...

Read full review

Tandem Diabetes Care and Omnipod Products and Services

Most reviewed product and services
  • Tandem Diabetes Care T Slim Insulin Pump (11 reviews)
  • Tandem Diabetes Care Insulin Pump (2 reviews)
  • Omnipod Insulin Pump (66 reviews)
  • Omnipod Omnipod Insulin Pump (11 reviews)
  • Omnipod Pdm Insulin Pump (5 reviews)