PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Omni Hotel and Wyndham Hotels And Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Omni Hotel
Wyndham Hotels And Resorts

Omni Hotel and Wyndham Hotels And Resorts Overview

Total reviews
42
516
Company responses
0
0
Issues resolved
0
1

Omni Hotel and Wyndham Hotels And Resorts Consumer Ratings

Rank
191 out of 1287 in Hotels and Resorts category
201 out of 1287 in Hotels and Resorts category
Customer service
179 in category
144 in category
Exchange, Refund and Cancellation Policy
104 in category
109 in category
Facilities and Services
98 in category
148 in category
Value for money
144 in category
162 in category

Omni Hotel and Wyndham Hotels And Resorts Rating Details

Customer service
1.3 (24 reviews)
1.5 (198 reviews)
Reviewer's quote

...The local front desk phone rings continuously with no answer and the 1-800 customer service department is closed. Truly a disappointment..

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...The customer service is horrendous on top of this. We this problem fixed now. We do not deserve to be ignored..

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Exchange, Refund and Cancellation Policy
1.5 (22 reviews)
1.5 (159 reviews)
Reviewer's quote

This is completely unacceptable (we are downgraded because of their mistakes)? At this point my wife is in tears, so I asked for a refund to go home. You know it’s bad when driving 3 hours home on a major holiday is more appealing than staying. The girl downstairs told me because we booked thru...

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Differences: 1) they charge your card at check-in order to get you to go to Owners update meetings only to refund the charge once you have made it all the way through the grueling meetings. Which are essentially sales meetings? This is at almost every vacation and they take up 5 or 6 hours! So...

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Facilities and Services
2.1 (22 reviews)
1.8 (171 reviews)
Reviewer's quote

...A guest services / security employee (David) made several racist comment regarding the Raiders fans. He said "i can wait for the Raiders to leave, their fans are a bunch of out of control *** and hispanics". He also said the Dodgers and Giants stay at the Omni and their fans are the same...

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If his shuttle is not for the services of EVERY hotel guest, than Wyndham needs a new contract, NOT only for Crewtell, but for EVERY individual. If I experience any harassment or retaliation, I have already saved a copy of this correspondence for legal purposes. I only want to excercise my freedom...

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Value for money
1.6 (22 reviews)
1.5 (150 reviews)
Reviewer's quote

Don't waist your money. i dont have 300$ lying around to give away. I'm sure the managers keep it Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst...

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...How is it in the United States this can continue to happen unchecked? Because money means more than decency, ethics, morals, and protecting individual rights. We have tried also to go on other vacations. IN 2 YEARS WE HAVE TRIED 11 TIMES TO GO ON VACATION WITH ONLY 1 SUCCESS STORY TO Destin...

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Omni Hotel and Wyndham Hotels And Resorts Pros and Cons

Pros
  • Rooms and service are excellent
  • Racist staement by david
  • Ocean
  • Sheets and towels were white
  • Rooms are always clean and nice
  • Front desk staff
Cons
  • How i was treated and the conditions
  • Waiting to check into room
  • Racist
  • Customer service
  • Deception
  • Room was not clean and smells bad

Omni Hotel and Wyndham Hotels And Resorts Most Positive Reviews

Top rated reviews
4.6

Paid $260 for one night when the usual price is around $130-$150. Then upon arrival at the the main pool I am told that...

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5

Wow, I'm just shocked that somebody would get that low and audio record people they work with. I left jobs in the past w...

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4.5

In a nutshell, my wife and I truly enjoy the Omni product. Usually a great hotel with with good to great service. We h...

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5

Many things have happened. I.e, putting us up in a hotel where our room's toilet overflowed and they expected us to...

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Omni Hotel and Wyndham Hotels And Resorts Most Critical Reviews

Lowest rated reviews
1

(1) If you booked through OMNI, you can "surrender your firstborn child" and sign their "LOYALTY PLEDGE" to get their sl...

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1

We signed on for a timeshare presentation in Las Vegas because we were PROMISED tickets to Donny and Marie, and these...

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1

Stayed at the Omni Hotel in Richmond Virginia December 2013 we were totally shocked at the condition of the mattresses a...

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1

https://www.facebook.com/WyndhamHotelLiers Visit my site and Like the page. I have also been lied to and pressured into...

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Omni Hotel and Wyndham Hotels And Resorts Latest Reviews

Recent published reviews
1

I am currently staying at an Omni hotel and have called the front desk several times with no answer. The water in the...

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1.8

I got room with hot tub it was the most horrible room I've ever stayed in

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1

Bottle of lube on my bed and dirty condom
No manager available to speak with.
DISGRACEFUL!!!!!

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No votes

Staff and other guests not wearing masks.
Also very dirty and unappealing grounds.

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Omni Hotel and Wyndham Hotels And Resorts Products and Services

Most reviewed product and services
  • Omni Hotel Customer Care (5 reviews)
  • Omni Hotel Room Booking (4 reviews)
  • Omni Hotel Sanitary Conditions (2 reviews)
  • Wyndham Hotels And Resorts Room (71 reviews)
  • Wyndham Hotels And Resorts Customer Care (47 reviews)
  • Wyndham Hotels And Resorts Sanitary Conditions (31 reviews)