PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Omni Hotel and Westgate Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Omni Hotel
Westgate Resorts

Omni Hotel and Westgate Resorts Overview

Total reviews
42
623
Company responses
0
0
Issues resolved
0
2

Omni Hotel and Westgate Resorts Consumer Ratings

Rank
190 out of 1288 in Hotels and Resorts category
186 out of 1288 in Hotels and Resorts category
Customer service
180 in category
126 in category
Value for money
144 in category
142 in category
Exchange, Refund and Cancellation Policy
104 in category
122 in category
Location
143 in category
146 in category

Omni Hotel and Westgate Resorts Rating Details

Customer service
1.3 (24 reviews)
1.5 (189 reviews)
Reviewer's quote

...The local front desk phone rings continuously with no answer and the 1-800 customer service department is closed. Truly a disappointment..

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Seriously unacceptable customer service at the front desk! Totally unprepared to greet customers. Nice smiles and pleasantry, but totally slow to lousy service. We waited 45-minutes to be checked in after previously waiting for 30 minutes to be told to come back later...

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Value for money
1.6 (22 reviews)
1.6 (119 reviews)
Reviewer's quote

Don't waist your money. i dont have 300$ lying around to give away. I'm sure the managers keep it Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst service Worst...

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...We cancelled it immediately although Westgate already had some of our money. We have received nothing from Westgate - no goods no services. They have not refunded the deposit and they continue to harass asking for more money for something that was cancelled more than one year ago...

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Exchange, Refund and Cancellation Policy
1.5 (22 reviews)
1.4 (158 reviews)
Reviewer's quote

This is completely unacceptable (we are downgraded because of their mistakes)? At this point my wife is in tears, so I asked for a refund to go home. You know it’s bad when driving 3 hours home on a major holiday is more appealing than staying. The girl downstairs told me because we booked thru...

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...happy and beings they lied and mislead me into believing this was such a great package I contacted Westgate to cancel my vacation package and get my $200 refunded . They were very rude ! Refused to refund my money and really don't see any problem with their employees misleading , lying and scamming people!! I...

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Location
2.9 (22 reviews)
2.9 (161 reviews)
Reviewer's quote

However I expect better customer service when a customer (who has stayed at this location 3+ times) reports bed bugs AND sends photos/doctor notes to a manager email (which I confirmed they received) in addition to many follow up phone calls. I am very disappointed about this incident because it...

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...excited to come to Westgate and I had many things planned including but not limited to taking full advantage of the spa; this is why I chose this particular location. When I arrived on Sunday everything was great. Later in the evening there was an issue with the air conditioner in the room and I reached out to the...

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Omni Hotel and Westgate Resorts Pros and Cons

Pros
  • Rooms and service are excellent
  • Racist staement by david
  • Ocean
  • Location
  • Northing
  • Amenities
Cons
  • How i was treated and the conditions
  • Waiting to check into room
  • Racist
  • Poor customer service
  • Your pushy sales men that dont take no for answer
  • Pushy sales manager

Omni Hotel and Westgate Resorts Most Positive Reviews

Top rated reviews
4.6

Paid $260 for one night when the usual price is around $130-$150. Then upon arrival at the the main pool I am told that...

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5

My husband and I went a month ago to Orlando wanted to see what knid of deal we could get.Honestly the first young man w...

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4.5

In a nutshell, my wife and I truly enjoy the Omni product. Usually a great hotel with with good to great service. We h...

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5

I called to request a cruise booking, this was not a bad issue as I was pre booked for the cruise we had chosen.

I call...

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Omni Hotel and Westgate Resorts Most Critical Reviews

Lowest rated reviews
1

(1) If you booked through OMNI, you can "surrender your firstborn child" and sign their "LOYALTY PLEDGE" to get their sl...

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1

When I called to reserve they told me to either change my dates or that there was nothing they could do to give me the...

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1

Stayed at the Omni Hotel in Richmond Virginia December 2013 we were totally shocked at the condition of the mattresses a...

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1

We were in Branson,Mo. and wanted tickets to some shows. We were told that it would
be $156.00 for two shows. Then the...

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Omni Hotel and Westgate Resorts Latest Reviews

Recent published reviews
1

I am currently staying at an Omni hotel and have called the front desk several times with no answer. The water in the...

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No votes

I feel exactly as the the other client does. This is not a good deal. They even charge agent fees when booking flights.

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1

Bottle of lube on my bed and dirty condom
No manager available to speak with.
DISGRACEFUL!!!!!

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No votes

I need to have hr fill out a form employer group health for ss retirement benefits

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Omni Hotel and Westgate Resorts Products and Services

Most reviewed product and services
  • Omni Hotel Customer Care (5 reviews)
  • Omni Hotel Room Booking (4 reviews)
  • Omni Hotel Room (2 reviews)
  • Westgate Resorts Vacation Ownership (165 reviews)
  • Westgate Resorts Room (42 reviews)
  • Westgate Resorts Customer Care (31 reviews)