PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Omaha Steaks and Schwans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Omaha Steaks

Omaha Steaks

Has Verified Representatives
2.7
Schwans

Schwans

2.5
Omaha Steaks
Schwans

Omaha Steaks and Schwans Overview

Total reviews 387 688
Company responses 265 0
Issues resolved 4 8

Omaha Steaks and Schwans Consumer Ratings

Rank
82 out of 789 in Food Manufacturers category
13 out of 263 in Food Delivery category
Product or Service Quality
168 in category
14 in category
Value for money
209 in category
12 in category
Customer service
174 in category
19 in category
Website
150 in category
24 in category

Omaha Steaks and Schwans Rating Details

Product or Service Quality
1.7 (178 reviews)
2.7 (207 reviews)
Reviewer's quote

...I threw out the food and called Omaha Steaks customer service. The replacement order just arrived and it was warmer than the first order. It also smelled bad, so I have to make another trip to the landfill to dispose the contents...

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...2 in a pack i order them individually as that is a meal for me very disappointed in schwans orders being mixed up etc may review my actual need to cont this service the food is EXCELLENT drivers are the best but if something is in the book we should be able to obtain this item no problem with the food obtained but question each time what will be the next...

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Value for money
1.7 (166 reviews)
2.5 (169 reviews)
Reviewer's quote

She paid good money to become a "gold member" to avoid ever paying shipping &;;;;;;;;;;;;;;;;; handling. Their latest 20% off offer from their flyer is applied but then they charge for shipping! On the phone with Ray for over a half hour and we are left wondering why getting what they advertise...

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...Last time I was my money on a company that doesn't care about their customers getting what they paid for..

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Customer service
1.6 (166 reviews)
1.9 (268 reviews)
Reviewer's quote

...Customer service was fine but didn't seem to care at all..

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...Or you can sign up as a customer, and order online! Hmmm, sounds like I don't even want to deal with petty people, because the Customer Service sucks! And all I wanted was to order ice cream! Boy, doesn't want or need new customers?!?! SHOCKER !..

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Website
2.3 (148 reviews)
3 (234 reviews)
Reviewer's quote

I informed them other more reliable (my opinion, cant be sued for ones opinion) like Costco and Target show on their website there could be shipping delays due to COVID-19. Omaha Steaks took our payment so theyre making interest in our money and no shipment. I feel you should beware doing business...

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...Not on the app, not on Schwan's website. We called their CS number, there is usually always someone there. We received a recording that essentially said, "Call tomorrow...

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Omaha Steaks and Schwans Pros and Cons

Pros
  • Quality of the meats
  • Numerous selections
  • I have liked the product until now
  • Food is very good if it arrives
  • Veggies
  • Reliable delivery
Cons
  • Customer service
  • Missing product poor customer service
  • Tiny portions
  • Terrible customer service
  • Wait time for customer service
  • Runaround

Omaha Steaks and Schwans Most Positive Reviews

Top rated reviews
5

Several weeks ago I placed an order with Omaha Steaks I ordered the filet mignon dumplings and put a negative review...

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5

I bought frozen whole strawberries, I thawed some like suggested but they did not taste well. Too soft and had an after...

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5

Shipping new product to replace hot product

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5

Idk where some of these people work at but I make really good money and work 8hrs a day four days a week.and hourly pay...

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Omaha Steaks and Schwans Most Critical Reviews

Lowest rated reviews
1

They bombard you with emails and mail showing major discounts. Then when you order they will tell you it does not...

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1

I placed an order with Schwans on 2/19/15 and was told delivery would be on 2/23. Then it was changed to 2/24. Then it...

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1

I always thought it was overpriced but saw the TV Xmas ad for $188.00 worth of steaks for $49.99. So I fell for the ad....

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1

I ordered from them 3 months ago and still haven't got my food. I have emailed and called several times and they have...

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Omaha Steaks and Schwans Latest Reviews

Recent published reviews
2.2

I received an order on my birthday a few weeks ago that arrived warm inside the cooler. I threw out the food and called...

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No votes

I have nothing else to say, I just know that this company us not what I thought they were and I'm very disappointed and...

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2.8

I ordered $225 worth of food from Omaha Steaks, I'm a first time customer. I expected the same service as other food...

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3.2

My order is in the puter....I can't send it because it wants info i dont know....dont remember...why did you change the...

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Omaha Steaks and Schwans Products and Services

Most reviewed product and services
  • Omaha Steaks Shipping Service (45 reviews)
  • Omaha Steaks Steak (41 reviews)
  • Omaha Steaks Customer Care (36 reviews)
  • Schwans Delivery Service (179 reviews)
  • Schwans Customer Care (45 reviews)
  • Schwans Vehicle Driver (25 reviews)