PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wet Seal and Old Navy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wet Seal
Old Navy

Wet Seal and Old Navy Overview

Total reviews
189
397
Company responses
0
0
Issues resolved
1
1

Old Navy was first mentioned on PissedConsumer on Dec 10, 2007 and since then this brand received 397 reviews. It is 208 reviews more than Wet Seal received since Mar 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Wet Seal customer support team than with Old Navy customer service.

Wet Seal and Old Navy Consumer Ratings

Rank
354 out of 2294 in Footwear and Clothing category
256 out of 2294 in Footwear and Clothing category
Website
395 in category
344 in category
Customer service
406 in category
256 in category
Exchange, Refund and Cancellation Policy
377 in category
124 in category

According to consumer ratings and reviews, Old Navy ranks 98 points higher in the Footwear and Clothing category than Wet Seal. People gave Wet Seal 2.1 stars for Website criterion in Footwear and Clothing category and it is 503 points higher than the worst rated brand in this category. At the same time, Old Navy was rated 2.3 stars for Website criterion in this category and it is 554 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Old Navy has a higher rating than Wet Seal. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Wet Seal 1.2 stars and it is 58% greater than other in category. Old Navy however was rated 2.2 stars and it is 86% greater than other in category.

Wet Seal and Old Navy Rating Details

Website
2.1 (56 reviews)
2.3 (110 reviews)
Reviewer's quote

...They were marked an 8 (I am always a true 8) and the shoes were said to be "true to size" on the website (I always make sure to check these things first). I received the shoes and tried them on and they might as well have been a 9. 5 or 10...

Alexandra G

Website need a lot of work It’s takes forever to Start and forever to go from one function to the next if you can get on it at all really bad..

charisse g
Customer service
1.2 (56 reviews)
1.5 (117 reviews)
Reviewer's quote

...I got some items and I am missing several items from my orders and can't reach any customer service? The orders were placed before closing. What can I do, this is a lot of money. I made several orders in February..

PissedConsumer1026621

...Been lied too and a guy named Micheal was very rude to my sick mother at customer service. Still NO shoes and want give my money back. Filing a lawsuit and having letter sent next week along with a BBB report...

Patricia B
Exchange, Refund and Cancellation Policy
1.2 (52 reviews)
2.2 (101 reviews)
Reviewer's quote

...I sent several emails following, hoping to speak with a supervisor and get a refund. No luck. No answer...

Mercedes

I spoke a few words and she refused the return based on the fact that I wash the top and store policy states no returns on washed or used. I called 1800-OLD-NAVY & KATE returned my call back on 11/26 with instructions to call same number. I called and the woman listened to my story and then told me...

Patricia

Wet Seal and Old Navy Pros and Cons

Pros
  • Cute clothes
  • Sizing
  • Ease of ordering
  • Love the clothing
  • Children likes this brands
  • Store and location
Cons
  • Customer service
  • Wrong items
  • Not being able to reach anyone live to solve a simple issue
  • Horrible customer service
  • Customer service
  • Rudeness

Wet Seal and Old Navy Most Positive Reviews

Top rated reviews
5

I'm not sure why, but whenever I order anything from a website...all websites (including Wet Seal) like to correct my zi...

5

The pants pockets aren't big enough I need bigger pockets ok

Wet Seal and Old Navy Most Critical Reviews

Lowest rated reviews
1

I called customer service to try and find out the holiday return policy. Lady was not helpful
Or friendly she simply tol...

1

I ordered a pair of Cargo Pants and a hoodie from Old Navy online on Friday Morning.. My card was charged and I was...

Wet Seal and Old Navy Latest Reviews

Recent published reviews
2.3

I am absolutely disgusted at the customer service at Wet Seal. I have been shopping at the store for up to 12 years but...

Read all 189 reviews

I was charged incorrectly for my last order, can someone please contact me at 2672165811.

Read all 397 reviews

Wet Seal and Old Navy Products and Services

Most reviewed product and services
  • Wet Seal Shipping Service (18 reviews)
  • Wet Seal Manager (16 reviews)
  • Wet Seal Website (8 reviews)
  • Old Navy Customer Care (33 reviews)
  • Old Navy Commercial (30 reviews)
  • Old Navy Credit Card (30 reviews)