PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Childrens Place and Old Navy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Childrens Place
Old Navy

The Childrens Place and Old Navy Overview

Total reviews 1336 666
Company responses 0 0
Issues resolved 8 2

The Childrens Place and Old Navy Consumer Ratings

Rank
31 out of 278 in Kids' Stores category
375 out of 2105 in Footwear and Clothing category
Customer service
41 in category
367 in category
Website
29 in category
443 in category
Exchange, Refund and Cancellation Policy
26 in category
230 in category
Price Affordability
27 in category
312 in category

The Childrens Place and Old Navy Rating Details

Customer service
1.4 (430 reviews)
1.4 (248 reviews)
Reviewer's quote

...Terrible customer service. The kids that work inside the stores are not helpful and dont seem like they want to help you or resolve any issues! A very sad place indeed!..

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...We had to ask the gift giver for the receipt (which was uncomfortable) We took all the clothes back and asked for a refund! Great job Old Navy for not saving the sale, providing horrible customer service and losing 3 customers. I will tell everyone about my experience. Keep it the great work!..

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Website
2.3 (376 reviews)
2.1 (210 reviews)
Reviewer's quote

My order was wrong, and could be resolved with a simple email, but all of their email links are either dead links or link to a random spot on their website. Only option is sitting on hold for an east coast call center..

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...never again buying from the website..

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Exchange, Refund and Cancellation Policy
1.7 (361 reviews)
1.8 (209 reviews)
Reviewer's quote

...i contact customer service of email ,10days past i did not receive any response!i call to them ,they said it deliver,i need contact usps,they can not refund to me!..

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...i want a refund..

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Price Affordability
2.9 (352 reviews)
2.8 (178 reviews)
Reviewer's quote

I wanted to order some things and then there was this thing that says you save 30% off on your order when you open and account or you use your credit card but when I use my credit card the price doesn't go down, so I want to know why it doesn't go down I even have proof, so I want the price lowered..

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...But not noticing they are not the pants i wanted, I order because of the good price. As SOON, as i ordered, i noticed they are some off brand skinny pants. And so i wait until customer service opens the next morning...

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The Childrens Place and Old Navy Pros and Cons

Pros
  • Prices and clothes
  • Good price
  • Price
  • Love the clothing
  • Price
  • Nobody answers the customer service phone
Cons
  • Poor customer service
  • Poor custumer service
  • Lack of customer service
  • Horrible customer service
  • Communication with customers
  • Hope you dont need to call customer service

The Childrens Place and Old Navy Most Positive Reviews

Top rated reviews
5

WOW - I am NEVER shopping at The Children's Place again! Unlike Old Navy or Bonnie Togs/Carter's, The Children's Place...

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5

The pants pockets aren't big enough I need bigger pockets ok

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5

I had a wonderful experience in the Children's Place in Fayetteville NC! They Just moved into a new store and it's...

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5

I normally don't mull over a rude or irrational customer too long, but this woman was beyond over anything I've ever...

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The Childrens Place and Old Navy Most Critical Reviews

Lowest rated reviews
1

Received an outfit from my baby shower with no receipt. I don't like the outfit and it was too small for my daughter. ...

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1

I ordered a pair of Cargo Pants and a hoodie from Old Navy online on Friday Morning.. My card was charged and I was...

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1

I had no receipt they do not exchange for other item I was going to buy more but not I will go to other store with bette...

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1

I visited the Old Navy store located in Annapolis, Maryland on Saturday, 20 September 2014 at approximately 1:15 pm. ...

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The Childrens Place and Old Navy Latest Reviews

Recent published reviews
No votes

I had an really bad experience with the store manager at Walden Galleria Cheektowaga. Ny 14225. Store #0667. On...

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1

Placed an order on 9/23 called cause ordered the wrong size in less than an hour. Was told it was no problem. The wrong...

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No votes

The issue was fixed in relation to this order. Thank you

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No votes

Old Navy sent me a message indicating that there were duplicate charges to my card between August 6 and 9 this year....

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The Childrens Place and Old Navy Products and Services

Most reviewed product and services
  • The Childrens Place Shipping Service (325 reviews)
  • The Childrens Place Customer Care (245 reviews)
  • The Childrens Place Manager (63 reviews)
  • Old Navy Customer Care (50 reviews)
  • Old Navy Shipping Service (42 reviews)
  • Old Navy Credit Card (31 reviews)