PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Childrens Place and Old Navy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Childrens Place
Old Navy

The Childrens Place and Old Navy Overview

Total reviews
1188
466
Company responses
0
0
Issues resolved
6
1

The Childrens Place and Old Navy Consumer Ratings

Rank
31 out of 266 in Kids' Stores category
301 out of 1970 in Footwear and Clothing category
Customer service
42 in category
330 in category
Website
30 in category
358 in category
Exchange, Refund and Cancellation Policy
28 in category
152 in category
Price Affordability
24 in category
282 in category

The Childrens Place and Old Navy Rating Details

Customer service
1.4 (385 reviews)
1.5 (143 reviews)
Reviewer's quote

...I have tried calling several times, I get a recording and then it hangs up, doesnt give me an option to hold for a customer service rep. I just want the missing items I ordered..

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STOP OFFERING A DELIVERY SERVICE ON YOUR WEBSITE!!! Especially if you are going to treat customers like this, because I have placed orders with other companies and I have received my orders within a weeks time some of them 2 weeks time. How can a large company like Old Navy not be able to fulfill...

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Website
2.3 (328 reviews)
2.3 (129 reviews)
Reviewer's quote

...00 was taken out of my account and I only received 4 items ??? I looked on the website and it states partially sent . no one has contacted me back on this . and I've sent numerous emails because there is no live person!..

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...BUT UPDATE YOUR WEBSITE TO REFLECT YOUR CHANGES!!! So now I have 2 orders in their system, neither of which will be here today for pickup. And my money is also tied up in these orders and it will probably take me 2-3 weeks to get a refund. All I want is my DAMN JEANS!!!..

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Exchange, Refund and Cancellation Policy
1.8 (320 reviews)
2.1 (123 reviews)
Reviewer's quote

...i understand because of the covid-19 but i need a refund or cancel my order. thank you..

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I returned 3 pairs of jeans and still havent received my refund back ..

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Price Affordability
2.9 (311 reviews)
2.9 (103 reviews)
Reviewer's quote

I wanted to order some things and then there was this thing that says you save 30% off on your order when you open and account or you use your credit card but when I use my credit card the price doesn't go down, so I want to know why it doesn't go down I even have proof, so I want the price lowered..

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...My cart said one price then when it took my money, it charged me for original price. So Im trying to get ahold of anyone who can refund my money..

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The Childrens Place and Old Navy Pros and Cons

Pros
  • Prices and clothes
  • Good price
  • Nice price
  • Love the clothing
  • Children likes this brands
  • Selection of clothes
Cons
  • Lack of customer service
  • Poor custumer service
  • Poor customer service
  • Horrible customer service
  • Customer service
  • Poor quality

The Childrens Place and Old Navy Most Positive Reviews

Top rated reviews
5

WOW - I am NEVER shopping at The Children's Place again! Unlike Old Navy or Bonnie Togs/Carter's, The Children's Place...

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5

The pants pockets aren't big enough I need bigger pockets ok

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5

I had a wonderful experience in the Children's Place in Fayetteville NC! They Just moved into a new store and it's...

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5

I normally don't mull over a rude or irrational customer too long, but this woman was beyond over anything I've ever...

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The Childrens Place and Old Navy Most Critical Reviews

Lowest rated reviews
1

Received an outfit from my baby shower with no receipt. I don't like the outfit and it was too small for my daughter. ...

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1

I ordered a pair of Cargo Pants and a hoodie from Old Navy online on Friday Morning.. My card was charged and I was...

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1

I had no receipt they do not exchange for other item I was going to buy more but not I will go to other store with bette...

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1

I visited the Old Navy store located in Annapolis, Maryland on Saturday, 20 September 2014 at approximately 1:15 pm. ...

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The Childrens Place and Old Navy Latest Reviews

Recent published reviews
No votes

I was trying to clarify payment issues on order# 308307721 for the respective dates of May 22nd, 23rd, 25th and 26th, al...

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No votes

Order face mask the picture shown was not what I received. Order two packs totals over $25. Very disappointing.

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No votes

I ordered a footless tiet lagging but I receive another one its not same

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No votes

No one answers the phone

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The Childrens Place and Old Navy Products and Services

Most reviewed product and services
  • The Childrens Place Shipping Service (300 reviews)
  • The Childrens Place Customer Care (243 reviews)
  • The Childrens Place Manager (62 reviews)
  • Old Navy Customer Care (43 reviews)
  • Old Navy Credit Card (31 reviews)
  • Old Navy Commercial (30 reviews)