PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Childrens Place and Old Navy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Childrens Place
Old Navy

The Childrens Place and Old Navy Overview

Total reviews
976
383
Company responses
0
0
Issues resolved
4
1

The Childrens Place was first mentioned on PissedConsumer on Oct 2, 2009 and since then this brand received 976 reviews. It is 593 reviews more than Old Navy received since Dec 10, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with The Childrens Place customer support team and Old Navy customer service.

The Childrens Place and Old Navy Consumer Ratings

Rank
29 out of 368 in Kids' Stores category
221 out of 2471 in Footwear and Clothing category
Customer service
36 in category
234 in category
Website
29 in category
330 in category
Exchange, Refund and Cancellation Policy
24 in category
113 in category

The Childrens Place and Old Navy Rating Details

Customer service
1.3 (328 reviews)
1.6 (111 reviews)
Reviewer's quote

...93 and after a week and half of back and forth about my money customer service still has not refunded me my money. It’s been a mission..

PissedConsumer1726625

I received an email clearly specifying that there is 50% off of everything, NO EXCLUSIONS, however, when I contacted the store and customer service I was informed that there are exclusions. HOW SHITTY!!!! Why is OLD NAVY FALSELY ADVERTISING. Fix your damn adds, and you you have less customers being...

PissedConsumer1717618
Website
2.3 (279 reviews)
2.3 (105 reviews)
Reviewer's quote

...The children's place needs to keep better inventory of their items and fix website bugs..

Elizabeth P

Website need a lot of work It’s takes forever to Start and forever to go from one function to the next if you can get on it at all really bad..

charisse g
Exchange, Refund and Cancellation Policy
1.8 (274 reviews)
2.2 (97 reviews)
Reviewer's quote

I want my money back I cancel my order

Cobey

I remembered that I had to exchange an item so I pulled it out and mentioned it to her, she huffed and snatched the item off the counter where I placed it. I noticed she got even more angry with me so I mentioned out loud to my sister that if she didn’t want to work with people then she shouldn’t...

sylvia c

The Childrens Place and Old Navy Pros and Cons

Pros
  • Prices and clothes
  • Good price
  • Variety and prices
  • Children likes this brands
  • Store and location
  • Selection of clothes
Cons
  • Lack of customer service
  • Poor custumer service
  • Poor customer service
  • Horrible customer service
  • Customer service
  • Rudeness

The Childrens Place and Old Navy Most Positive Reviews

Top rated reviews
5

WOW - I am NEVER shopping at The Children's Place again! Unlike Old Navy or Bonnie Togs/Carter's, The Children's Place...

5

The pants pockets aren't big enough I need bigger pockets ok

The Childrens Place and Old Navy Most Critical Reviews

Lowest rated reviews
1

Received an outfit from my baby shower with no receipt. I don't like the outfit and it was too small for my daughter. ...

1

I ordered a pair of Cargo Pants and a hoodie from Old Navy online on Friday Morning.. My card was charged and I was...

The Childrens Place and Old Navy Latest Reviews

Recent published reviews
2.2

my order was shipped to the wrong state!!!
Angry

Read all 976 reviews

I shopped at old navy in concord today and the cashier asked everyone before me for their phone number to receive the...

Read all 383 reviews

The Childrens Place and Old Navy Products and Services

Most reviewed product and services
  • The Childrens Place Shipping Service (238 reviews)
  • The Childrens Place Customer Care (214 reviews)
  • The Childrens Place Manager (54 reviews)
  • Old Navy Commercial (30 reviews)
  • Old Navy Customer Care (30 reviews)
  • Old Navy Credit Card (29 reviews)