PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Old Dominion Freight Line and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Old Dominion Freight Line
UPS

Old Dominion Freight Line and UPS Overview

Total reviews
24
5822
Company responses
0
0
Issues resolved
0
28

Old Dominion Freight Line and UPS Consumer Ratings

Rank
262 out of 1051 in Transportation and Logistics category
168 out of 1051 in Transportation and Logistics category
Customer service
391 in category
No votes
Value for money
325 in category
No votes
Product or Service Quality
351 in category
No votes
Turnaround Time
287 in category
No votes

Old Dominion Freight Line and UPS Rating Details

Customer service
1 (8 reviews)
No votes
Reviewer's quote

Shipment was set for delivery on OD according to the web site and a call to their so called customer service (paid lier) after 4 calls at 5 they finally admitted the shipment was in another town and a crew of 4 to unload my shipment sat and waited THEY WERE PAID to wait OD cant figure why I am...

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When I approached the Gentleman at the Customer Service Desk, he told me he was the driver & that my package was "not there". At which point, I told him Percy had told me to come up when the driver returned from lunch;That my package WAS there. The Driver/ Desk Agent called and spoke with...

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Value for money
1 (7 reviews)
No votes
Reviewer's quote

Old dominion lost an irreplaceable items they don’t care. They lost 2 irreplaceable antique rudders for my antique yacht I’ve been calling for over a month. They know they had them they just don’t know where they are. An insurance check won’t make me whole. These parts are irreplaceable. I have to...

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...They processed the claims, my value at that time was unsure but wanted at least the amount I paid to get fixed. I had to make many calls to the UPS Corp and spoke to a supervisor my claim was denied. I have approx...

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Product or Service Quality
1 (6 reviews)
No votes
Reviewer's quote

...Waited over a week for a response, and still don’t have the damaged product picked up. Don’t use this company..

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...Six times customer service said someone would call me back but no call backs. They tell me there is no emergency number for UPS to contact after 5:00PM. A signature is required but they are not coming to my condo to deliver and instead leave a note that no one was available to receive the package...

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Turnaround Time
1 (5 reviews)
No votes
Reviewer's quote

My dad is a turcker since he was 18. I know a few things about trucking. Cutring across 3 lanes to exit at the last minute causeing almost accidents is not safe! How did you get your CDL, and all that just to get back on the freeway because it was the wrong exit.so trailer 604262 driver, learn to...

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Been waiting all day for this package women I spoke with said it would be delivered by 9 pm eastern time it is 904 atm no package tracking still says it is on time and will be here tonight..

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Old Dominion Freight Line and UPS Pros and Cons

Pros
  • Customer service were great lier
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Wasting my money and time it didnt cost od anything
  • Poor customer service
  • Delivery
  • Customer service agent

Old Dominion Freight Line and UPS Most Positive Reviews

Top rated reviews
No votes
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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No votes
5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Old Dominion Freight Line and UPS Most Critical Reviews

Lowest rated reviews
1

The delivery was scheduled for the 30th as an estimate it didn't come in till the 31st which I didn't get a call till...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

My dad is a turcker since he was 18. I know a few things about trucking. Cutring across 3 lanes to exit at the last...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Old Dominion Freight Line and UPS Latest Reviews

Recent published reviews
No votes

In an attack on a family member, which would also be an attack on her daughter

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No votes

I was notified that there was a failed delivery attempt made by them. THERE WAS NO INFONOTICE LEFT ON MY DOOR....

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1

On September 10,2019 at 12:45pm Old Dominion Freight line truck with trailer try to make U Turn on our property(what...

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1

In February 2020 my dad passed and I went to Store # 5460 to have my family clock shipped to me in Florida. I purchased...

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Old Dominion Freight Line and UPS Products and Services

Most reviewed product and services
  • Old Dominion Freight Line Delivery Service (15 reviews)
  • Ups Delivery Service (1917 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)