PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Staples and Office Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Staples
Office Depot

Staples and Office Depot Overview

Total reviews
819
374
Company responses
0
0
Issues resolved
4
4

Staples was first mentioned on PissedConsumer on Nov 16, 2007 and since then this brand received 819 reviews. It is 445 reviews more than Office Depot received since Jan 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Office Depot customer support team than with Staples customer service.

Staples and Office Depot Consumer Ratings

Rank
67 out of 482 in Supermarkets and Malls category
316 out of 2619 in Appliances and Electronics category
Customer service
70 in category
229 in category
Website
53 in category
303 in category
Staff
53 in category
242 in category

Staples and Office Depot Rating Details

Customer service
1.3 (195 reviews)
1.3 (101 reviews)
Reviewer's quote

...When I called customer service, they denied accepting the cartridge back and indicated that the package must be unopened. Plus, the tine limit of 90 days had expired to return the product. So let me understand the policy of Staples - they sell you a product that is defective...

Y G

I have never in my professional career encountered a worse customer service department. They take forever to post the rewards, and they seem to do so right before they expire. I live in Oklahoma and was told that someone redeemed my rewards through a store in Florida...

Rita H
Website
2.1 (142 reviews)
1.8 (81 reviews)
Reviewer's quote

..., 128gb (ssd), Intelr Uhd Graphics 620, 45 W, 42whr Battery When I called customer care , the lady informed me that the item delivered is not XPS and the website had typographical error. Now what I fail to understand is that typographical error should be like wrong weight or size or other smaller things but how come the whole model and...

Quinci

...1) The website specifically stated the items were in the store which is inaccurate. 2) The floor models were out in the store, but there was no product which is misleading. 3) We were not able to purchase any floor models which is frustrating since it made the entire Office Depot production futile...

Jessica S
Staff
1.7 (136 reviews)
1.4 (76 reviews)
Reviewer's quote

Hello, I am a Fort Lee NJ resident and been for over 10 years store customer,the staff is great,but what is *** me of that all the time i by printer cartridges ,it has to interfere my work by saying that the cartridges are a Counterfit ?! I have a HP Photosmart 6520 printer that uses 564...

Tim N

...No mess around, it wasn't full of people, staff was nice BUUUUUT. the cashier team was so slow and I wonder why..

Araseli

Staples and Office Depot Pros and Cons

Pros
  • Helpful manager
  • Friendliness of the cashiers
  • Customer service reps
  • Product variety
  • Some products
  • Initial service
Cons
  • Poor customer service
  • Unethical attitude to customers
  • Unable to provide adequate solution with their mistakes
  • Poor customer service
  • Cusomer service delivery
  • Office depot unaccountability

Staples and Office Depot Most Positive Reviews

Top rated reviews
5

Sent a friend in with specifics on printer I wanted since he is computer illiterate. He tried to talk to sales...

5

Alex Arvizu at Scottsdale 90th Street, Scottsdale ,Arizona store, removed a paper jam ftom my HP printer. What a...

Staples and Office Depot Most Critical Reviews

Lowest rated reviews
1

On April 17, 2014, I bought a new Lenovo Desktop and paid $260 for the "Two-Year Total Support" package. I bought this...

1

Ordered a book of mailing labels on 07/14/14 at store 691 and was told they would call me when it was ready to pick up....

Staples and Office Depot Latest Reviews

Recent published reviews
1.8

Ordered a laptop online from them on 12/4/19 and I would pick it up in the store. I received an email a day later from...

Read all 819 reviews
3

Office Depot rewards expire frequently, most of the time before you have a chance to redeem any. I buy printer ink often...

Read all 374 reviews

Staples and Office Depot Products and Services

Most reviewed product and services
  • Staples Manager (107 reviews)
  • Staples Customer Care (61 reviews)
  • Staples Repair (27 reviews)
  • Office Depot Customer Care (39 reviews)
  • Office Depot Delivery Service (24 reviews)
  • Office Depot Rewards Program (15 reviews)