PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Staples and Office Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Staples
Office Depot

Staples and Office Depot Overview

Total reviews 841 386
Company responses 0 0
Issues resolved 4 4

Staples and Office Depot Consumer Ratings

Rank
86 out of 344 in Supermarkets and Malls category
386 out of 1835 in Appliances and Electronics category
Customer service
No votes
253 in category
Website
No votes
330 in category
Product or Service Quality
No votes
211 in category
Price Affordability
No votes
345 in category

Staples and Office Depot Rating Details

Customer service
No votes
1.3 (107 reviews)
Reviewer's quote

...I called customer service to complain. They told me to return it, and they would send me another new one. I received the new one but didn't like the way it worked so again i called customer service...

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...I called the useless customer service line multiple times. Finally the driver called me Friday, 4:34pm to tell me he could be there before 8pm. NO WAY...

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Website
No votes
1.8 (86 reviews)
Reviewer's quote

...Website said would arrive on April 5th. On April 7th I went online to try to track my item. There was no traking info available, but in the comments next to my order it said could not find, package lost...

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...1) The website specifically stated the items were in the store which is inaccurate. 2) The floor models were out in the store, but there was no product which is misleading. 3) We were not able to purchase any floor models which is frustrating since it made the entire Office Depot production futile...

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Product or Service Quality
No votes
1.7 (82 reviews)
Reviewer's quote

...In other words, you give them product and they can choose NOT to pay for it. It's a lousy system and borderline illegal. If someone pay for a Gift Certificate the certificate CANNOT expire...

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Office Depot customer service is nonexistent. I placed an order a month ago and they can’t be bothered to ship it. I have contacted them a dozen times and gotten the runaround...

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Price Affordability
No votes
2 (75 reviews)
Reviewer's quote

She explained that without a receipt, you get the lowest price the item ever sold for. I suppose that makes sense, if I didnt have a receipt in my hand showing what I paid for it! Heres how I look at it. Staples was going to take a perfectly new chair mat, give me $15 and turn around and sell that...

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...At this point I called the office depot customer service and they said the Item is no longer available and they don't have any other laptops in that price range. They should have at least informed me about item not being available. The only option they gave me is to refund my money...

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Staples and Office Depot Pros and Cons

Pros
  • Helpful manager
  • Friendliness of the cashiers
  • Customer service reps
  • Product variety
  • Store shopping
  • Some products
Cons
  • Poor customer service
  • Incompetence that cost me money
  • Unethical attitude to customers
  • Poor customer service
  • Cusomer service delivery
  • Office depot unaccountability

Staples and Office Depot Most Positive Reviews

Top rated reviews
5

Sent a friend in with specifics on printer I wanted since he is computer illiterate. He tried to talk to sales...

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5

Alex Arvizu at Scottsdale 90th Street, Scottsdale ,Arizona store, removed a paper jam ftom my HP printer. What a...

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5

One of the managers at the store in Morganton, Kendal, was beyond rude to me an my family when we went to buy a laptop...

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5

An employee in the printing department at Office Depot #02518 located on Carroll Street, Fort Worth, Texas 761107 by the...

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Staples and Office Depot Most Critical Reviews

Lowest rated reviews
1

On April 17, 2014, I bought a new Lenovo Desktop and paid $260 for the "Two-Year Total Support" package. I bought this...

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1

Ordered a book of mailing labels on 07/14/14 at store 691 and was told they would call me when it was ready to pick up....

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1

I am a professional writer & photographer and I made a beautiful Art & Photo Book with Staples on-line service....

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1

I ordered online a Kindle Tablet. They stated delivery in a week. Two weeks later I called, they said it will arrive...

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Staples and Office Depot Latest Reviews

Recent published reviews
5

First of all, I am not a Pissed customer.
My request was to align my in store account with a website account in order for...

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1

Ordered a home office desk for $175.19 + tax, and got a delivery date. 2 days before scheduled delivery, I received a...

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2.2

I bought a new laptop online. When it was delivered it wasn't new.
It already had an email listed as blocked. I called cu...

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3.1

I had spent quite a sum of money. When I tried to apply the reward certificate before the due date to an online...

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Staples and Office Depot Products and Services

Most reviewed product and services
  • Staples Manager (109 reviews)
  • Staples Repair (27 reviews)
  • Staples Printing Service (22 reviews)
  • Office Depot Delivery Service (25 reviews)
  • Office Depot Rewards Program (15 reviews)
  • Office Depot Shipping Service (12 reviews)