PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Office Depot and Staples as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Office Depot
Staples

Office Depot and Staples Overview

Total reviews
374
818
Company responses
0
0
Issues resolved
4
4

Staples was first mentioned on PissedConsumer on Nov 16, 2007 and since then this brand received 818 reviews. It is 444 reviews more than Office Depot received since Jan 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Office Depot customer support team than with Staples customer service.

Office Depot and Staples Consumer Ratings

Rank
313 out of 2895 in Appliances and Electronics category
68 out of 614 in Supermarkets and Malls category
Customer service
221 in category
72 in category
Diversity of Products or Services
216 in category
50 in category
Website
300 in category
53 in category

Office Depot and Staples Rating Details

Customer service
1.3 (101 reviews)
1.3 (194 reviews)
Reviewer's quote

I have never in my professional career encountered a worse customer service department. They take forever to post the rewards, and they seem to do so right before they expire. I live in Oklahoma and was told that someone redeemed my rewards through a store in Florida...

Rita H

...When I called customer service, they denied accepting the cartridge back and indicated that the package must be unopened. Plus, the tine limit of 90 days had expired to return the product. So let me understand the policy of Staples - they sell you a product that is defective...

Y G
Diversity of Products or Services
2.2 (84 reviews)
2.6 (101 reviews)
Reviewer's quote

I arrived at 845pm and really nice guy name jeff i believe he was manager honored a discount that had expired just yesterday and when i started telling him our dtory about why we needed the sign asap he was so nice tjat he mot only gave me the disvount he also took the ten dollars off coupon if you...

Meanie B

Had to have the cashier (who was actually quite nice) page someone to assist me in the laptop department twice, took forever and the guy who came did everything but call me stupid. Barely spoke and once I had paid, completely ignored me, handed me a receipt without even a thank you, have a nice...

PissedConsumer1650987
Website
1.8 (81 reviews)
2.1 (141 reviews)
Reviewer's quote

...1) The website specifically stated the items were in the store which is inaccurate. 2) The floor models were out in the store, but there was no product which is misleading. 3) We were not able to purchase any floor models which is frustrating since it made the entire Office Depot production futile...

Jessica S

..., 128gb (ssd), Intelr Uhd Graphics 620, 45 W, 42whr Battery When I called customer care , the lady informed me that the item delivered is not XPS and the website had typographical error. Now what I fail to understand is that typographical error should be like wrong weight or size or other smaller things but how come the whole model and...

Quinci

Office Depot and Staples Pros and Cons

Pros
  • Product variety
  • Some products
  • Initial service
  • Helpful manager
  • Friendliness of the cashiers
  • Customer service reps
Cons
  • Poor customer service
  • Cusomer service delivery
  • Office depot unaccountability
  • Poor customer service
  • Unethical attitude to customers
  • Unable to provide adequate solution with their mistakes

Office Depot and Staples Most Positive Reviews

Top rated reviews
5

Alex Arvizu at Scottsdale 90th Street, Scottsdale ,Arizona store, removed a paper jam ftom my HP printer. What a...

5

Sent a friend in with specifics on printer I wanted since he is computer illiterate. He tried to talk to sales...

Office Depot and Staples Most Critical Reviews

Lowest rated reviews
1

Ordered a book of mailing labels on 07/14/14 at store 691 and was told they would call me when it was ready to pick up....

1

On April 17, 2014, I bought a new Lenovo Desktop and paid $260 for the "Two-Year Total Support" package. I bought this...

Office Depot and Staples Latest Reviews

Recent published reviews
3

Office Depot rewards expire frequently, most of the time before you have a chance to redeem any. I buy printer ink often...

Read all 374 reviews

I have ordered two 27" Dell Monitors for home Office purpose. They have sent email first stating that the shipping is de...

Read all 818 reviews

Office Depot and Staples Products and Services

Most reviewed product and services
  • Office Depot Customer Care (38 reviews)
  • Office Depot Delivery Service (24 reviews)
  • Office Depot Rewards Program (15 reviews)
  • Staples Manager (107 reviews)
  • Staples Customer Care (61 reviews)
  • Staples Repair (27 reviews)