PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Office Depot and Staples as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Office Depot
Staples

Office Depot and Staples Overview

Total reviews 386 839
Company responses 0 0
Issues resolved 4 4

Office Depot and Staples Consumer Ratings

Rank
374 out of 1818 in Appliances and Electronics category
86 out of 335 in Supermarkets and Malls category
Customer service
270 in category
83 in category
Diversity of Products or Services
259 in category
58 in category
Website
348 in category
61 in category
Product or Service Quality
224 in category
71 in category

Office Depot and Staples Rating Details

Customer service
1.3 (107 reviews)
1.3 (204 reviews)
Reviewer's quote

...I called the useless customer service line multiple times. Finally the driver called me Friday, 4:34pm to tell me he could be there before 8pm. NO WAY...

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...Wrote to customer service (did not send pic of the label). Their answer was basically that I was mistaken the chair did not indicate any such thing but then the chair had a warranty! WHAT?! So I sent copy of the label back to them. Their answer" If I was concern I should buy an $82...

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Diversity of Products or Services
2.1 (89 reviews)
2.6 (111 reviews)
Reviewer's quote

...I like their products but have had this problem many times...

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...it was last time I used your co services...

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Website
1.8 (86 reviews)
2.1 (150 reviews)
Reviewer's quote

...1) The website specifically stated the items were in the store which is inaccurate. 2) The floor models were out in the store, but there was no product which is misleading. 3) We were not able to purchase any floor models which is frustrating since it made the entire Office Depot production futile...

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...Website said would arrive on April 5th. On April 7th I went online to try to track my item. There was no traking info available, but in the comments next to my order it said could not find, package lost...

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Product or Service Quality
1.7 (82 reviews)
2 (144 reviews)
Reviewer's quote

Office Depot customer service is nonexistent. I placed an order a month ago and they can’t be bothered to ship it. I have contacted them a dozen times and gotten the runaround...

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...In other words, you give them product and they can choose NOT to pay for it. It's a lousy system and borderline illegal. If someone pay for a Gift Certificate the certificate CANNOT expire...

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Office Depot and Staples Pros and Cons

Pros
  • Product variety
  • Store shopping
  • Some products
  • Helpful manager
  • Friendliness of the cashiers
  • Customer service reps
Cons
  • Poor customer service
  • Cusomer service delivery
  • Office depot unaccountability
  • Poor customer service
  • Incompetence that cost me money
  • Unethical attitude to customers

Office Depot and Staples Most Positive Reviews

Top rated reviews
5

Alex Arvizu at Scottsdale 90th Street, Scottsdale ,Arizona store, removed a paper jam ftom my HP printer. What a...

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5

Sent a friend in with specifics on printer I wanted since he is computer illiterate. He tried to talk to sales...

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5

An employee in the printing department at Office Depot #02518 located on Carroll Street, Fort Worth, Texas 761107 by the...

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5

One of the managers at the store in Morganton, Kendal, was beyond rude to me an my family when we went to buy a laptop...

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Office Depot and Staples Most Critical Reviews

Lowest rated reviews
1

Ordered a book of mailing labels on 07/14/14 at store 691 and was told they would call me when it was ready to pick up....

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1

On April 17, 2014, I bought a new Lenovo Desktop and paid $260 for the "Two-Year Total Support" package. I bought this...

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1

I ordered online a Kindle Tablet. They stated delivery in a week. Two weeks later I called, they said it will arrive...

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1

I am a professional writer & photographer and I made a beautiful Art & Photo Book with Staples on-line service....

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Office Depot and Staples Latest Reviews

Recent published reviews
1

Ordered a home office desk for $175.19 + tax, and got a delivery date. 2 days before scheduled delivery, I received a...

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3.4

Staples Supports Company Theft
I had a very unpleasant visit to a Staples store yesterday, Sunday 9/27/2020.
I wanted to r...

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3.1

I had spent quite a sum of money. When I tried to apply the reward certificate before the due date to an online...

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1

I bought a laptop from Staples 05/2020. When I sent it back to Lenovo for warranty repair their records show they have...

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Office Depot and Staples Products and Services

Most reviewed product and services
  • Office Depot Customer Care (39 reviews)
  • Office Depot Delivery Service (25 reviews)
  • Office Depot Rewards Program (15 reviews)
  • Staples Manager (109 reviews)
  • Staples Customer Care (64 reviews)
  • Staples Repair (27 reviews)