PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ThredUP and OfferUp as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ThredUP
OfferUp

ThredUP and OfferUp Overview

Total reviews
513
4341
Company responses
5
0
Issues resolved
5
17

OfferUp was first mentioned on PissedConsumer on Feb 2, 2015 and since then this brand received 4341 reviews. It is 3828 reviews more than ThredUP received since Mar 17, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with ThredUP customer support team than with OfferUp customer service.

ThredUP and OfferUp Consumer Ratings

Rank
373 out of 2293 in Footwear and Clothing category
72 out of 430 in Auctions and Marketplaces category
Customer service
309 in category
53 in category
Website
344 in category
66 in category
Product or Service Quality
280 in category
49 in category

ThredUP and OfferUp Rating Details

Customer service
1.4 (202 reviews)
1.4 (1397 reviews)
Reviewer's quote

...But their customer service chat and email is an absolute joke. No one else can talk to me apparently except for the girl who started the "investigation". But she won't reply to me...

Khai

...Customer service sucks because I cant talk to anyone about my *** money..

Kionna E
Website
2.3 (186 reviews)
2.1 (1299 reviews)
Reviewer's quote

...Now trying to return and the website does not allow me to return any of my items. I try to speak to someone online - they are not online. I try to call, get no where...

Brigitte E

...The contact us does not work the phone number send you to recording we change you to a website that does not work none of the phone numbers work through another website I was able to contact..

PissedConsumer1764550
Product or Service Quality
1.9 (182 reviews)
1.9 (1150 reviews)
Reviewer's quote

...I also called and left a message on your service. Thank you, Karen Zakarian..

Leonte

Offer up is unreliable and has extremely poor service..

Jamilla

ThredUP and OfferUp Pros and Cons

Pros
  • Affordable clothing and shoes
  • Good selection good prices
  • Great website
  • Easy to use
  • Easy to sell and buy
  • Easy to use only mobile
Cons
  • Being deceived
  • Poor customer service
  • Not able to reach costumer service
  • Bad customer service
  • No customer service
  • No response

ThredUP and OfferUp Most Positive Reviews

Top rated reviews
5

A pop up came up stating the that if I downloaded the app I would get free shipping so I decided to make a purchase...

5

I can only speak from my experience but offer up has been wonderful and seems to be getting better every month. I have s...

ThredUP and OfferUp Most Critical Reviews

Lowest rated reviews
1

ThredUP.com is an online consignment store based in SF CA but with a Cambridge MA phone no. On their website for the pas...

1

Terrible app, don't recommend, getting ridiculous offers and trades, posted but never sold anything just ridiculous,...

ThredUP and OfferUp Latest Reviews

Recent published reviews

Irritated that I cant contact anybody. Not surprised there is a pissed off with thredUP forum on the web when I tried to...

Read all 513 reviews
1

OfferUp payment service has buyer protection written on it information page. However OfferUp will not help you if you do...

Read all 4341 reviews

ThredUP and OfferUp Products and Services

Most reviewed product and services
  • Thredup Customer Care (121 reviews)
  • Thredup Shipping Service (68 reviews)
  • Thredup Trade-in (44 reviews)
  • Offerup Account (795 reviews)
  • Offerup Customer Care (315 reviews)
  • Offerup Website (237 reviews)