PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ThredUP and OfferUp as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ThredUP
OfferUp

ThredUP and OfferUp Overview

Total reviews
731
5990
Company responses
5
0
Issues resolved
8
21

ThredUP and OfferUp Consumer Ratings

Rank
368 out of 2001 in Footwear and Clothing category
74 out of 306 in Auctions and Marketplaces category
Customer service
349 in category
63 in category
Website
355 in category
73 in category
Product or Service Quality
321 in category
54 in category
Advertised vs Delivered
268 in category
45 in category

ThredUP and OfferUp Rating Details

Customer service
1.4 (256 reviews)
1.4 (1803 reviews)
Reviewer's quote

...I have ordered close to $600 worth of items in the last 8 months from thred up, and I have never been so disappointed with any company's customer service the way I am now..

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Your closed just wonderful customer service..

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Website
2.3 (235 reviews)
2.1 (1672 reviews)
Reviewer's quote

Wouldn't you know that I found my D&G overcoat for sale on the website, same coat, same size but in another seller's profile. Now I was really suspicious, so I continued to search for more items of mine that they claimed were unsellable and continued to find them for sale in other seller's...

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...com a scam website..

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Product or Service Quality
1.9 (223 reviews)
1.9 (1501 reviews)
Reviewer's quote

1) poor quality 2) no return label or invoice in pkg 3) what an inconvenience to go somewhere to print return label 4) no live person to talk to with technical issues 5) problem logging in..

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Why an app asking social security number I had sold my product already and Ive been legally living in this country for 6 years with no social security number . Other apps did not even ask my social and deposit my money to my debit card . This app still keeps my money...

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Advertised vs Delivered
1.8 (220 reviews)
1.8 (1401 reviews)
Reviewer's quote

...FedEx has shown the delivery pending this whole time but when I had contacted FedEx, they gave me accurate tracking showing that it was delivered via USPS 3 weeks ago. I have told several "customer service agents" this information. But their customer service chat and email is an absolute joke...

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...I dont see a delivered message in the thread for me to press to request refund, shipping label and packaging for return. You guys havent responded and it has almost been 2days. Please remedy this..

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ThredUP and OfferUp Pros and Cons

Pros
  • Affordable clothing and shoes
  • Recycling of clothing
  • Good selection good prices
  • Easy to use
  • Easy to sell and buy
  • Easy to use only mobile
Cons
  • Poor customer service
  • Not able to reach costumer service
  • Feeling like i was scammed
  • No customer service
  • No response
  • Bad customer service

ThredUP and OfferUp Most Positive Reviews

Top rated reviews
5

A pop up came up stating the that if I downloaded the app I would get free shipping so I decided to make a purchase...

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5

I can only speak from my experience but offer up has been wonderful and seems to be getting better every month. I have s...

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5

I returned two dresses and did not receive credit on my accojnt

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5

I sold an iPhone 5S here totally new for 200$ and the lady the buys it has the nerve to tell me it's blocked when it...

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ThredUP and OfferUp Most Critical Reviews

Lowest rated reviews
1

ThredUP.com is an online consignment store based in SF CA but with a Cambridge MA phone no. On their website for the pas...

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1

Terrible app, don't recommend, getting ridiculous offers and trades, posted but never sold anything just ridiculous,...

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1

Wow was I taken. I placed an order for 25 items (the maximum) from Thredup. It was my first order and I was amazed at...

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1

soooooo offerup is *** ***,and the user support is terrriblee.this one time someone offered a reasonable price for my...

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ThredUP and OfferUp Latest Reviews

Recent published reviews
1

Good morning,
I just received my package in the mail and it’s damaged. It’s soaked from the rain and the box is broken. I...

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1.7

Absolutely nothing I mailed the package. I have a video of the reader inside the package.

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No votes

I wish to know if my order went through

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No votes

It says they are currently closed

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ThredUP and OfferUp Products and Services

Most reviewed product and services
  • Thredup Customer Care (139 reviews)
  • Thredup Shipping Service (89 reviews)
  • Thredup Trade-in (44 reviews)
  • Offerup Account (960 reviews)
  • Offerup Customer Care (346 reviews)
  • Offerup Mobile Application (267 reviews)