PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OfferUp and ThredUP as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OfferUp
ThredUP

OfferUp and ThredUP Overview

Total reviews
6112
767
Company responses
0
5
Issues resolved
21
8

OfferUp and ThredUP Consumer Ratings

Rank
74 out of 313 in Auctions and Marketplaces category
388 out of 2053 in Footwear and Clothing category
Customer service
71 in category
352 in category
Website
76 in category
381 in category
Product or Service Quality
57 in category
325 in category
Exchange, Refund and Cancellation Policy
47 in category
232 in category

OfferUp and ThredUP Rating Details

Customer service
1.4 (1828 reviews)
1.4 (274 reviews)
Reviewer's quote

Horrible customer service and cant get to a human being..

Read full review

Called customer service and won't take my call about pricing on the goody box they sent me. No price list don't know how much clothes cost. Am on a budget and want to know how much I'm spending...

Read full review
Website
2.1 (1692 reviews)
2.3 (247 reviews)
Reviewer's quote

...com a scam website..

Read full review

...I can't even sign in to the website because it keeps giving me a message that my password is invalid. Every time I change my password it keeps telling me it's invalid. This business is a joke, a scam...

Read full review
Product or Service Quality
1.9 (1520 reviews)
1.9 (231 reviews)
Reviewer's quote

I sold my phone in 2 days, so on the 3rd day I remembered I no longer needed the promotion service, so I went to cancel it, but it was to late, offerup already charged my credit card on file, didnt bother checking with me before charging my card though. Such bad business! So I have been trying like...

Read full review

...Tried calling customer service number but just keep getting routed to online returns that isn't working..

Read full review
Exchange, Refund and Cancellation Policy
1.7 (1494 reviews)
1.7 (223 reviews)
Reviewer's quote

I made a sale using the offer up system they provided a shipping label, Customer decided they did not want the item so I issued a refund. So then the customer sent me back a book the same weight of the item instead of original item that I sold them. My item was worth $100...

Read full review

I asked thred-up look into why my order didnt come and I order 7-10-2020 and I know it may take as lease 3 to 5 days I havent receive this order and I want a refund Vivienne Vivienne short sleeve Blouse size M and pending at transit @Austell,Ga,I have one package to get so I am going to STOP...

Read full review

OfferUp and ThredUP Pros and Cons

Pros
  • Easy to use
  • Easy to sell and buy
  • Easy to use only mobile
  • Affordable clothing and shoes
  • Recycling of clothing
  • Good selection good prices
Cons
  • Customer service
  • No customer service
  • No response
  • Poor customer service
  • Not able to reach costumer service
  • Feeling like i was scammed

OfferUp and ThredUP Most Positive Reviews

Top rated reviews
5

I can only speak from my experience but offer up has been wonderful and seems to be getting better every month. I have s...

Read full review
5

A pop up came up stating the that if I downloaded the app I would get free shipping so I decided to make a purchase...

Read full review
5

I sold an iPhone 5S here totally new for 200$ and the lady the buys it has the nerve to tell me it's blocked when it...

Read full review
5

I returned two dresses and did not receive credit on my accojnt

Read full review

OfferUp and ThredUP Most Critical Reviews

Lowest rated reviews
1

Terrible app, don't recommend, getting ridiculous offers and trades, posted but never sold anything just ridiculous,...

Read full review
1

ThredUP.com is an online consignment store based in SF CA but with a Cambridge MA phone no. On their website for the pas...

Read full review
1

soooooo offerup is *** ***,and the user support is terrriblee.this one time someone offered a reasonable price for my...

Read full review
1

Wow was I taken. I placed an order for 25 items (the maximum) from Thredup. It was my first order and I was amazed at...

Read full review

OfferUp and ThredUP Latest Reviews

Recent published reviews
No votes

My old two account last two years was hacked and i saw some post that i already sold it i

Read full review
No votes

I have several questions before I proceed with my new kit. I also need to know if I chose to have clothes sent back to...

Read full review
No votes

I sent in a thousand dollars to someone who claimed to work for ebay.. I was informed because I was buying a car off of...

Read full review
No votes

This is sad and need attention, Ive been trying to cash out and it says it will send something to your email to confirm...

Read full review

OfferUp and ThredUP Products and Services

Most reviewed product and services
  • Offerup Account (964 reviews)
  • Offerup Customer Care (346 reviews)
  • Offerup Mobile Application (269 reviews)
  • Thredup Customer Care (145 reviews)
  • Thredup Shipping Service (89 reviews)
  • Thredup Trade-in (44 reviews)