PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OfferUp and ThredUP as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OfferUp
ThredUP

OfferUp and ThredUP Overview

Total reviews
4058
480
Company responses
0
5
Issues resolved
15
5

OfferUp was first mentioned on PissedConsumer on Feb 2, 2015 and since then this brand received 4058 reviews. It is 3578 reviews more than ThredUP received since Mar 17, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with ThredUP customer support team than with OfferUp customer service.

OfferUp and ThredUP Consumer Ratings

Rank
83 out of 469 in Auctions and Marketplaces category
363 out of 2463 in Footwear and Clothing category
Customer service
64 in category
306 in category
Website
78 in category
334 in category
Product or Service Quality
60 in category
283 in category

OfferUp and ThredUP Rating Details

Customer service
1.4 (1320 reviews)
1.4 (188 reviews)
Reviewer's quote

After 18 months and a perfect customer satisfaction rating on over 70 transactions, my listings were removed overnight and without warning. I am very familiar with OfferUp's terms and conditions and I have no idea what happened. 48 hours and no explanation..

bakery1

...I received a Discover Card in the mail that, when I tried to activate, was not in service and had $0 balance. I reported this to ThredUp and they have still not fixed..

Emily B
Website
2 (1237 reviews)
2.3 (174 reviews)
Reviewer's quote

Both customers on your website I bought merchandise from ripped me off. The Apple tablet what stolen I reported it to the police I have a report. I bought a Samsung digital camera which is broken all things I bought for my kids for Christmas now I wasted money that I could have got real Christmas...

Mana

...Now trying to return and the website does not allow me to return any of my items. I try to speak to someone online - they are not online. I try to call, get no where...

Brigitte E
Product or Service Quality
1.9 (1093 reviews)
1.9 (171 reviews)
Reviewer's quote

I have over 30 5 star reviews within the app, and Im not sure if it was because I was message multiple people if they still had this pair of shoes I had or what, but my account got banned for no reason that I can think of and I would like to know why. I also bought a pair of shoes online through...

Jesse E

I have returned the box they sent me which was EVERYTHING I checked that I did NOT like. I sent the box back. They billed me a ridiculous amount, and then have not returned my 8 emails, 12 messages, and 2 FB messages. HORRIBLE when there is not a number to call.

Leone

OfferUp and ThredUP Pros and Cons

Pros
  • Easy to use
  • Easy to sell and buy
  • Easy to use only mobile
  • Affordable clothing and shoes
  • Good selection good prices
  • Great website
Cons
  • No customer service
  • Bad customer service
  • No response
  • Being deceived
  • Poor customer service
  • Not able to reach costumer service

OfferUp and ThredUP Most Positive Reviews

Top rated reviews
5

I can only speak from my experience but offer up has been wonderful and seems to be getting better every month. I have s...

5

A pop up came up stating the that if I downloaded the app I would get free shipping so I decided to make a purchase...

OfferUp and ThredUP Most Critical Reviews

Lowest rated reviews
1

Terrible app, don't recommend, getting ridiculous offers and trades, posted but never sold anything just ridiculous,...

1

ThredUP.com is an online consignment store based in SF CA but with a Cambridge MA phone no. On their website for the pas...

OfferUp and ThredUP Latest Reviews

Recent published reviews

I got scammed , I need my money back and want to talk to someone ASAP

Read all 4058 reviews

I am continually getting $10 taken from my account when 3 months ago I discontinued service. I want my money refunded

Read all 480 reviews

OfferUp and ThredUP Products and Services

Most reviewed product and services
  • Offerup Account (526 reviews)
  • Offerup Customer Care (300 reviews)
  • Offerup Website (236 reviews)
  • Thredup Customer Care (116 reviews)
  • Thredup Shipping Service (64 reviews)
  • Thredup Trade-in (44 reviews)