PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Offerup and ThredUP as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Offerup
1.9
ThredUP
2.0
Offerup
ThredUP

Offerup and ThredUP Overview

Total reviews 6597 848
Company responses 0 5
Issues resolved 25 10

Offerup and ThredUP Consumer Ratings

Rank
81 out of 334 in Auctions and Marketplaces category
420 out of 2140 in Footwear and Clothing category
Customer service
77 in category
392 in category
Website
80 in category
437 in category
Product or Service Quality
56 in category
372 in category
Exchange, Refund and Cancellation Policy
45 in category
271 in category

Offerup and ThredUP Rating Details

Customer service
1.4 (2063 reviews)
1.4 (317 reviews)
Reviewer's quote

...Their customer service number is a joke. Dont waste your time calling, no one will pick up, you cant leave a message. They instruct law enforcement to call a separate number..

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... size 8 how do i resolve this issue or possibly speak to someone from the company for guidance ?i dont because they make it impossible to do so, no one on one customer service and one big headache not worth it at all, nothing but complaints from other customers I really wish that Id seen it all before I ordered anything because I would have saved myself from the hassle....

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Website
2 (1915 reviews)
2.2 (290 reviews)
Reviewer's quote

...I cannot sell items on your website offer up..

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Return assurance is paid so that when consigning clothing to them, any items which do not meet their quality standards for sale on their website are mailed back to you, rather than be recycled (and no-they do not nor have they ever given a tax donation receipt for recycling items, regardless of...

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Product or Service Quality
1.9 (1723 reviews)
1.9 (269 reviews)
Reviewer's quote

...I have tried to contact them but the ridiculous part is you need to login to contact customer service...

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...No phone number, no email address nothing for customer support or service Save your money and shop elsewhere!..

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Exchange, Refund and Cancellation Policy
1.7 (1690 reviews)
1.7 (260 reviews)
Reviewer's quote

My money was not refunded. After finally getting a hold of someone at Offer-up and i let them know about my issue, I was told to go to ask. offeriup...

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...If this is the way you do business, I have lost trust in your company and would not buy again with you unless you make this right for me with a complete refund of $9. 64. I will only buy with a company with high integrity I can trust to be honest and accurate in their online...

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Offerup and ThredUP Pros and Cons

Pros
  • Easy to use
  • Easy to sell and buy
  • Free listings
  • Affordable clothing and shoes
  • Recycling of clothing
  • Online shopping
Cons
  • Customer service
  • No customer service
  • No response
  • Poor customer service
  • Feeling like i was scammed
  • Not able to reach costumer service

Offerup and ThredUP Most Positive Reviews

Top rated reviews
5

I can only speak from my experience but offer up has been wonderful and seems to be getting better every month. I have s...

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5

A pop up came up stating the that if I downloaded the app I would get free shipping so I decided to make a purchase...

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5

I sold an iPhone 5S here totally new for 200$ and the lady the buys it has the nerve to tell me it's blocked when it...

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5

I returned two dresses and did not receive credit on my accojnt

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Offerup and ThredUP Most Critical Reviews

Lowest rated reviews
1

Terrible app, don't recommend, getting ridiculous offers and trades, posted but never sold anything just ridiculous,...

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1

ThredUP.com is an online consignment store based in SF CA but with a Cambridge MA phone no. On their website for the pas...

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1

soooooo offerup is *** ***,and the user support is terrriblee.this one time someone offered a reasonable price for my...

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1

Wow was I taken. I placed an order for 25 items (the maximum) from Thredup. It was my first order and I was amazed at...

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Offerup and ThredUP Latest Reviews

Recent published reviews
No votes

OfferUp does not let me post and I don't receive views on my listing this is a problem because it's an essential part...

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No votes

So I recently purchased from you guys and a day later my debit card was hacked and Im pissed because my purchase with...

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No votes

The reason is because I ship back the items that the seller sent me because it was broken and I stripped it using the la...

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1.8

There are several items that were purchased that were final sale and were damaged and did not match their listed descrip...

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Offerup and ThredUP Products and Services

Most reviewed product and services
  • Offerup Profile (254 reviews)
  • Offerup Marketplace (249 reviews)
  • Offerup Shipping Service (239 reviews)
  • Thredup Shipping Service (87 reviews)
  • Thredup Trade-in (45 reviews)
  • Thredup Marketplace (31 reviews)