PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ruby Lane and OfferUp as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ruby Lane
OfferUp

Ruby Lane and OfferUp Overview

Total reviews
22
5974
Company responses
0
0
Issues resolved
2
21

Ruby Lane and OfferUp Consumer Ratings

Rank
26 out of 306 in Auctions and Marketplaces category
74 out of 306 in Auctions and Marketplaces category
Product or Service Quality
29 in category
54 in category
Customer service
54 in category
64 in category
Diversity of Products or Services
36 in category
68 in category
Exchange, Refund and Cancellation Policy
17 in category
44 in category

Ruby Lane and OfferUp Rating Details

Product or Service Quality
2.4 (9 reviews)
1.9 (1498 reviews)
Reviewer's quote

...Very satisfied with prompt and efficient customer service..

Read full review

Why an app asking social security number I had sold my product already and Ive been legally living in this country for 6 years with no social security number . Other apps did not even ask my social and deposit my money to my debit card . This app still keeps my money...

Read full review
Customer service
1.5 (8 reviews)
1.4 (1802 reviews)
Reviewer's quote

their customer service, while quick to respond, is a bunch of idiots who quote the book in every response. their programmers are the most incompetent for a website of this size. they didn't even bother to do a test run on the new system, had to shut the site down for a few days and still couldn't...

Read full review

Your closed just wonderful customer service..

Read full review
Diversity of Products or Services
3 (8 reviews)
2.3 (1457 reviews)
Reviewer's quote

I used to get this companies newsletters. I had unsubscribed a few months back and decided to re-sign for the newsletter - but they do not want me. :-( I entered my email address and it said "We're sorry, but you've informed us you don't want emails from us."

Read full review

I lost $230 using the offerup shipping services I got the cash app of the scammer that scammed me the messages the name the picture and the so called phone # I want all my money refunded this company wants to act like amazon with there shipping they better refund me my money and make sure items are...

Read full review
Exchange, Refund and Cancellation Policy
2.5 (8 reviews)
1.7 (1469 reviews)
Reviewer's quote

When I contacted him and sent a photo, he said he didn't notice them and I would have to return them to get a refund. If you're not familiar with the return policy, you have to return the items in the same shipping method as you received them. Then you get a refund for the item and return shipping...

Read full review

He kept asking for more money, when I ask for a refund he said no sorry..

Read full review

Ruby Lane and OfferUp Pros and Cons

Pros
  • Good service
  • Ease of use
  • Easy to use
  • Easy to sell and buy
  • Easy to use only mobile
Cons
  • Way the shop owner did not describe the items properly
  • None so farg
  • Idiots run the company
  • No customer service
  • No response
  • Bad customer service

Ruby Lane and OfferUp Most Positive Reviews

Top rated reviews
5

I put a pricey doll on layaway in January, 2019 with Sabra Whitmire at Heirloom Dolls and Antiques. It was set up for $8...

Read full review
5

I can only speak from my experience but offer up has been wonderful and seems to be getting better every month. I have s...

Read full review
5

IT WAS RESOLVED! Ruby lane quickly solved my problem (even though it was Christmas Eve). Very satisfied with prompt and...

Read full review
5

I sold an iPhone 5S here totally new for 200$ and the lady the buys it has the nerve to tell me it's blocked when it...

Read full review

Ruby Lane and OfferUp Most Critical Reviews

Lowest rated reviews
1

I purchased salt & pepper shakers from the store "The Daisy Chain". Based on the photos and description, they had no def...

Read full review
1

Terrible app, don't recommend, getting ridiculous offers and trades, posted but never sold anything just ridiculous,...

Read full review
1

Server would not save my CC information, so I emailed customer service. The response asked me to email my CC...

Read full review
1

soooooo offerup is *** ***,and the user support is terrriblee.this one time someone offered a reasonable price for my...

Read full review

Ruby Lane and OfferUp Latest Reviews

Recent published reviews
3.3

I used to get this companies newsletters. I had unsubscribed a few months back and decided to re-sign for the...

Read full review
No votes

Called the number. Just a recording! "Dont leave messages. They will not be returned". If have problems to go to...

Read full review
1

Received confirmation of order#5631035 and order#5632724.
At the time of first order I was unable to fully provide paymen...

Read full review
No votes

All of my listings are gone and I cannot list anything new.

Read full review

Ruby Lane and OfferUp Products and Services

Most reviewed product and services
  • Ruby Lane Marketplace (2 reviews)
  • Offerup Account (959 reviews)
  • Offerup Customer Care (346 reviews)
  • Offerup Mobile Application (266 reviews)