PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ruby Lane and Offerup as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ruby Lane
Offerup

Ruby Lane and Offerup Overview

Total reviews 23 6139
Company responses 0 0
Issues resolved 2 23

Ruby Lane and Offerup Consumer Ratings

Rank
35 out of 324 in Auctions and Marketplaces category
76 out of 324 in Auctions and Marketplaces category
Product or Service Quality
No votes
54 in category
Diversity of Products or Services
No votes
70 in category
Customer service
No votes
70 in category
Exchange, Refund and Cancellation Policy
No votes
43 in category

Ruby Lane and Offerup Rating Details

Product or Service Quality
No votes
1.9 (1588 reviews)
Reviewer's quote

...Very satisfied with prompt and efficient customer service..

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...The hassle to reach customer service is crazy also..

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Diversity of Products or Services
No votes
2.3 (1550 reviews)
Reviewer's quote

I had items in my cart and received an email from Ruby Lane stating one of the items in my cart was now 50% off. So, I purchased the item (decanter) because of Ruby Lane's information. Picture shows a decanter with a silver stopper. Decanter arrived with no stopper. Merchant claims decanter never...

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...I was charged three times for services that weren't rendered until the third charge. I tried reaching out to CS and didn't get anyone to live. there is an automated message that sends you back to your website which does not allow you to chat or call anyone in CS...

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Customer service
No votes
1.4 (1914 reviews)
Reviewer's quote

their customer service, while quick to respond, is a bunch of idiots who quote the book in every response. their programmers are the most incompetent for a website of this size. they didn't even bother to do a test run on the new system, had to shut the site down for a few days and still couldn't...

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Customer service is really bad they dont answer I dont know what happened to my account..

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Exchange, Refund and Cancellation Policy
No votes
1.7 (1574 reviews)
Reviewer's quote

When I contacted him and sent a photo, he said he didn't notice them and I would have to return them to get a refund. If you're not familiar with the return policy, you have to return the items in the same shipping method as you received them. Then you get a refund for the item and return shipping...

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...It said my refund will send 3-5 business day on Oct 3. So far I still not see it..

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Ruby Lane and Offerup Pros and Cons

Pros
  • Good service
  • Ease of use
  • Easy to use
  • Easy to sell and buy
  • Easy to use only mobile
Cons
  • Way the shop owner did not describe the items properly
  • Idiots run the company
  • None so farg
  • Customer service
  • No customer service
  • No response

Ruby Lane and Offerup Most Positive Reviews

Top rated reviews
5

I put a pricey doll on layaway in January, 2019 with Sabra Whitmire at Heirloom Dolls and Antiques. It was set up for $8...

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5

I can only speak from my experience but offer up has been wonderful and seems to be getting better every month. I have s...

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5

IT WAS RESOLVED! Ruby lane quickly solved my problem (even though it was Christmas Eve). Very satisfied with prompt and...

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5

I sold an iPhone 5S here totally new for 200$ and the lady the buys it has the nerve to tell me it's blocked when it...

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Ruby Lane and Offerup Most Critical Reviews

Lowest rated reviews
1

I purchased salt & pepper shakers from the store "The Daisy Chain". Based on the photos and description, they had no def...

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1

Terrible app, don't recommend, getting ridiculous offers and trades, posted but never sold anything just ridiculous,...

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1

Server would not save my CC information, so I emailed customer service. The response asked me to email my CC...

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1

soooooo offerup is *** ***,and the user support is terrriblee.this one time someone offered a reasonable price for my...

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Ruby Lane and Offerup Latest Reviews

Recent published reviews
2.2

I had items in my cart and received an email from Ruby Lane stating one of the items in my cart was now 50% off. So, I p...

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4

Ive tried to call offerup. I wanted to report a supposeably a sell that did not happen due to the fact the buyer mailed...

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1

I've been purchasing from Etsy and Ebay for years without a problem, so I wanted to try Ruby Lane. I made a couple...

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No votes

Messege seller about an iphone and she messaged me back told me iPhone was 180 and for me to send half which was 100...

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Ruby Lane and Offerup Products and Services

Most reviewed product and services
  • Ruby Lane Marketplace (2 reviews)
  • Ruby Lane Timber Hills Antiques Profile (1 review)
  • Offerup Marketplace (247 reviews)
  • Offerup Profile (241 reviews)
  • Offerup Shipping Service (235 reviews)