PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Ocwen

USAA and Ocwen Overview

Total reviews 1550 1501
Company responses 0 0
Issues resolved 14 5

USAA and Ocwen Consumer Ratings

Rank
274 out of 1921 in Financial Services category
194 out of 917 in Loans and Mortgages category
Customer service
247 in category
174 in category
Product or Service Quality
213 in category
190 in category
Website
165 in category
189 in category
Reliability
181 in category
156 in category

USAA and Ocwen Rating Details

Customer service
1.3 (665 reviews)
1.2 (301 reviews)
Reviewer's quote

...The customer service rep was so rude and condescending . I would be embarrassed if I treated anyone in that manner. USAA may be good for their own, but for non insured claimants awful!..

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Product or Service Quality
1.4 (540 reviews)
1.1 (282 reviews)
Reviewer's quote

...THANK YOU FOR YOUR SERVICE AND BEING A MEMBER OF USAA FOR 12 YEARS, those words I will never forget because of how many times I had to call USAA about every day..

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Website
2.1 (526 reviews)
1.5 (279 reviews)
Reviewer's quote

Then they come up on their website and pound their chests about donating $30,000,000 to charity. So the bottom line being the bottom line, they raised rates on the insured and then gave the money away to charity, so they could look good. Sound familiar, take money from working people and give it to...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Reliability
1.4 (518 reviews)
1.2 (233 reviews)
Reviewer's quote

Had a pipe break due to a power outage which flooded our home. All of this was covered by our USAA insurance, but USAA is trying to ignore us here. USAA has been our insurance company for over 45 years. Their people stole things from our home, damaged most everything and now they won't pay the rest...

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What a title to reference your customers by: PISSED CUSTOMER.This is very offensive.I need to get the attention of the legal department as an Insurance Claim check that had the Name of OCWEN was not sent to OCWEN to be endorsed before the check was processed and paid.I truly believe, the process...

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USAA and Ocwen Pros and Cons

Pros
  • What they used to be
  • Usaa used to make me feel like they cared
  • How usaa used to operate and care for its members
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
Cons
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue
  • Absolutely no customer service
  • No clear answers
  • Customer service

USAA and Ocwen Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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USAA and Ocwen Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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USAA and Ocwen Latest Reviews

Recent published reviews
No votes

Had never heard of this company till after my husband who was a marine Corp veteran dies at the early age of 46 from a...

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No votes

I have not received release of lein that was paid in April 2015. The Title company in my county is requesting one

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No votes

Read my other review of them here

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1

What a title to reference your customers by: PISSED CUSTOMER.
This is very offensive.
I need to get the attention of the l...

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USAA and Ocwen Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (236 reviews)
  • Usaa Auto Claim (111 reviews)
  • Usaa Claim (81 reviews)
  • Ocwen Mortgage (527 reviews)
  • Ocwen Loan (211 reviews)
  • Ocwen Loan Modification (161 reviews)