PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ocwen and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ocwen
1.3
USAA
1.9
Ocwen
USAA

Ocwen and USAA Overview

Total reviews 1524 2119
Company responses 0 0
Issues resolved 5 21

Ocwen and USAA Consumer Ratings

Rank
285 out of 1015 in Loans and Mortgages category
410 out of 3886 in Financial Services category
Customer service
254 in category
446 in category
Product or Service Quality
271 in category
425 in category
Website
267 in category
324 in category
Interest Rate
216 in category
327 in category

Ocwen and USAA Rating Details

Customer service
1.2
(309 reviews)
1.5
(963 reviews)
Reviewer's quote

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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...I need to talk to someone higher then the ATM customer service or I will turn this over to the media to investigate..

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Product or Service Quality
1.1
(289 reviews)
1.6
(779 reviews)
Reviewer's quote

...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Super service. Answered all my questions accurately and instantly. Very effective, efficient, and courteous..

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Website
1.5
(287 reviews)
2.1
(757 reviews)
Reviewer's quote

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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...2) Website repeatedly fails to put vehicles in storage or remove them from storage. No way to call on a weekend or holiday - there is no-one working. 3) Several times USAA adjusters totaled a car so they could pay less on a claim...

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Interest Rate
1.5
(274 reviews)
1.9
(616 reviews)
Reviewer's quote

Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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...After the appraisal of my home, they increased the interest rate with no verbal communication. They just updated the documents and sent through Docu-sign. They then dragged the application process out, going 10 days with no communication multiple times...

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Ocwen and USAA Pros and Cons

Pros
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
  • What they used to be
  • How usaa used to operate and care for its members
  • Can talk to live person
Cons
  • Absolutely no customer service
  • No clear answers
  • Customer service
  • Horrible customer service
  • Did not resove issue
  • Customer service is the worst

Ocwen and USAA Most Positive Reviews

Top rated reviews
5

Im very Happy because l tried to make a modification for my loan mortgage! And Finally I was Accepted!! Thank you!!...

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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5

There seems to be no provision to log on if I get a new phone number and a new e mail at the same time. I have spent...

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Ocwen and USAA Most Critical Reviews

Lowest rated reviews
1

We pay our mortgage through draft every two weeks. Ocwen does not apply the two week payment. Instead, they place the...

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1

I called thing again and they rerouted me until they said alll people from that dept werent available I suggest calling...

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1

They lied about helping, refused to take a payment when it was the full amount to catchup the back-pay, then sent...

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1

Made the BIG mistake of deleting current working automatic payment account for a different one, to pay for my auto...

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Ocwen and USAA Latest Reviews

Recent published reviews
1

Nobody at no number would help me find correct dept to address this issue. No one could care less. everytime you call a...

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1

Ive already submitted this to this site and to them they must honor these checks or else. What is wrong w them

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3

How to transfer loan to other persons name,house title was change to another name,Im no longer in title

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No votes

Have not received a bill. Worried that my insurance is no longer active. I have not received a notice of cancellation bu...

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