PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ocwen and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ocwen
USAA

Ocwen and USAA Overview

Total reviews 1498 1515
Company responses 0 0
Issues resolved 5 13

Ocwen and USAA Consumer Ratings

Rank
192 out of 900 in Loans and Mortgages category
259 out of 1883 in Financial Services category
Customer service
176 in category
237 in category
Product or Service Quality
190 in category
205 in category
Website
191 in category
157 in category
Interest Rate
137 in category
113 in category

Ocwen and USAA Rating Details

Customer service
1.2 (299 reviews)
1.3 (644 reviews)
Reviewer's quote

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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...I have been a USAA member since 1971 and find that the customer service has declined significantly in recent years..

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Product or Service Quality
1.1 (281 reviews)
1.4 (522 reviews)
Reviewer's quote

...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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...They tried to nickel and dime us and very poor customer service and we had been members for 44 years. They are criminals and should be run out of the insurance business. I have read the reviews and believe these other folks because what they said happened to us as well...

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Website
1.5 (277 reviews)
2.1 (510 reviews)
Reviewer's quote

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

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Interest Rate
1.6 (263 reviews)
1.8 (406 reviews)
Reviewer's quote

Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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...After the appraisal of my home, they increased the interest rate with no verbal communication. They just updated the documents and sent through Docu-sign. They then dragged the application process out, going 10 days with no communication multiple times...

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Ocwen and USAA Pros and Cons

Pros
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Absolutely no customer service
  • No clear answers
  • Customer service
  • Horrible customer service
  • Being treated like a criminal
  • Lack of understanding

Ocwen and USAA Most Positive Reviews

Top rated reviews
5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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Ocwen and USAA Most Critical Reviews

Lowest rated reviews
1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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Ocwen and USAA Latest Reviews

Recent published reviews
4

I have been trying to get a hold of your research department. I previously had a loan with you and I am being told that...

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2.7

USAA is losing an insurance customer because he has been in our dealership for 3 yes three hours trying to get into his...

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No votes

As of date no return call or email

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1

I went to USAA and got a quote of $572 a year on auto insurance and $1217 home insurance. Ended up being $384 every 6...

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Ocwen and USAA Products and Services

Most reviewed product and services
  • Ocwen Mortgage (527 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)
  • Usaa Auto Insurance (235 reviews)
  • Usaa Customer Care (123 reviews)
  • Usaa Auto Claim (109 reviews)