PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ocwen and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ocwen
USAA

Ocwen and USAA Overview

Total reviews
1489
1468
Company responses
0
0
Issues resolved
5
13

Ocwen and USAA Consumer Ratings

Rank
193 out of 883 in Loans and Mortgages category
229 out of 1859 in Financial Services category
Customer service
170 in category
No votes
Product or Service Quality
184 in category
No votes
Website
186 in category
No votes
Interest Rate
132 in category
No votes

Ocwen and USAA Rating Details

Customer service
1.2 (298 reviews)
No votes
Reviewer's quote

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

Read full review

...Their customer "service" people are officious, ignorant...

Read full review
Product or Service Quality
1.1 (280 reviews)
No votes
Reviewer's quote

...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

Read full review

...It is a shame our veterans have to deal with this terrible service..

Read full review
Website
1.5 (273 reviews)
No votes
Reviewer's quote

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

Read full review

I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

Read full review
Interest Rate
1.5 (262 reviews)
No votes
Reviewer's quote

Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

Read full review

...After the appraisal of my home, they increased the interest rate with no verbal communication. They just updated the documents and sent through Docu-sign. They then dragged the application process out, going 10 days with no communication multiple times...

Read full review

Ocwen and USAA Pros and Cons

Pros
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue

Ocwen and USAA Most Positive Reviews

Top rated reviews
5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

Read full review
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

Read full review
5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

Read full review
5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

Read full review

Ocwen and USAA Most Critical Reviews

Lowest rated reviews
1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

Read full review
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

Read full review
1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

Read full review
1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

Read full review

Ocwen and USAA Latest Reviews

Recent published reviews
1

No response from OCWEN/PHH.. They care nothing about the customer.

Read full review
1

It is a shame USAA has gone as low as it has. I am a veteran and had my son get a USAA credit card and taught him to...

Read full review
1

I can't get hold of anyone OCWEN or PHH for a simple mortgage statement.

Read full review
3.8

all I want is ;My Accounts Summary;

Read full review

Ocwen and USAA Products and Services

Most reviewed product and services
  • Ocwen Mortgage (526 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)
  • Usaa Auto Insurance (232 reviews)
  • Usaa Customer Care (122 reviews)
  • Usaa Auto Claim (107 reviews)