Start a new comparison
Delete

Ocwen

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 1243 TOTAL REVIEWS
  • $8.6M CLAIMED LOSSES
  • $28.7K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Zero 6
  • One person that tried to help me 4
  • Did a great job 1
  • Loan modification staff is competent and fair 1
  • Getting back to my home 1

Customers don't like

  • Absolutely no customer service31
  • Lack of follow up23
  • No clear answers18
  • Lost paperwork11
  • Lies9
Delete

USAA

Loans and Mortgages
  • 7 ISSUES RESOLVED
  • 945 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $14.7K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Customer service15
  • Being treated like a criminal12
  • Incompetent employees7
  • Did not resove issue6
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Have had dealings with both companies this year. From both USAA is the worst criminal! They solicited my business thinking they would give me piece of mind, now I worry about how else they will stab me in my back!!! At least OCWen surprisingly realized their illegal tactic and responded in writing that they made a "mistake". USAA did not and will not admit or correct their mistake. For those that don't know USAA pays out profit bonuses to certain employees so they will never admithought to or increase the pay out to their clients!