Start a new comparison
Delete

Ocwen

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 1310 TOTAL REVIEWS
  • $9M CLAIMED LOSSES
  • $28.9K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • One person that tried to help me 4
  • Loan modification staff is competent and fair 2
  • Did a great job 2
  • Our mortgage 1
  • Ocwen is ok with me 1

Customers don't like

  • Absolutely no customer service12
  • No clear answers10
  • Lack of follow up9
  • Lost paperwork6
  • Unwilling to solve issues5
Delete

Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 999 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.1K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Do not use 3

Customers don't like

  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Horrible customer service4
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel
Anonymous
Colorado Springs, Colorado, United States #1316335

Have had dealings with both companies this year.From both USAA is the worst criminal!

They solicited my business thinking they would give me piece of mind, now I worry about how else they will stab me in my back!!! At least OCWen surprisingly realized their illegal tactic and responded in writing that they made a "mistake".

USAA did not and will not admit or correct their mistake.For those that don't know USAA pays out profit bonuses to certain employees so they will never admithought to or increase the pay out to their clients!