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Ocwen

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 1263 TOTAL REVIEWS
  • $8.9M CLAIMED LOSSES
  • $28.9K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • One person that tried to help me 4
  • Did a great job 2
  • Loan modification staff is competent and fair 2
  • Great on the day to day processes 1
  • Our mortgage 1

Customers don't like

  • Absolutely no customer service12
  • No clear answers10
  • Lack of follow up9
  • Lost paperwork6
  • Unwilling to solve issues5
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 969 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.5K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Do not use 3
  • Prompt responses 3
  • Easy to access by phone 3

Customers don't like

  • Being treated like a criminal7
  • Customer service5
  • Did not resove issue5
  • Employees unwillingness to help4
  • Unwillingness to fix problem usaa created3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous

Have had dealings with both companies this year.From both USAA is the worst criminal!

They solicited my business thinking they would give me piece of mind, now I worry about how else they will stab me in my back!!! At least OCWen surprisingly realized their illegal tactic and responded in writing that they made a "mistake".

USAA did not and will not admit or correct their mistake.For those that don't know USAA pays out profit bonuses to certain employees so they will never admithought to or increase the pay out to their clients!