PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ocwen and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ocwen
USAA

Ocwen and USAA Overview

Total reviews
1484
1403
Company responses
0
0
Issues resolved
5
12

Ocwen was first mentioned on PissedConsumer on Sep 26, 2007 and since then this brand received 1484 reviews. It is 81 reviews more than USAA received since May 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with USAA customer support team than with Ocwen customer service.

Ocwen and USAA Consumer Ratings

Rank
179 out of 1293 in Loans and Mortgages category
228 out of 2601 in Financial Services category
Customer service
168 in category
211 in category
Product or Service Quality
181 in category
187 in category
Website
178 in category
135 in category

Ocwen and USAA Rating Details

Customer service
1.2 (295 reviews)
1.3 (577 reviews)
Reviewer's quote

...just another knife in the back of a good customer like me and why is congress not checking on these sort of violators and in particular why not good ole boy Don Trump himself?..

Kenneth Q

...But apparently plenty of money for ads and new customer acquisition..

Shaylie
Product or Service Quality
1.1 (277 reviews)
1.4 (464 reviews)
Reviewer's quote

They accepted my payments for ALL of 2018. I have PROOF thru my bank statements that I paid AND THEY ACCEPTED PAYMENT, yet they’ve posted on credit bureaus I did not. I can PROVE fraud! They are frauds, liars and need to be brought up on RICO warrants. The liars foreclosed on my home in 2019 based...

PissedConsumer1660357

...move around the world but they never had any problem collecting the homeowner's insurance premiums, auto insurance premiums, and all their other fee based services, for decades until my latest...

PissedConsumer1721691
Website
1.5 (270 reviews)
2.1 (466 reviews)
Reviewer's quote

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

Cheryl D

I chatted with USAA online with the USAA website. The agent told me what happened and I said my mistake let me fix that and allowed that agent to pull the funds from my other checking account that I had with USAA. I asked the agent about my direct deposit and he said since he collected the funds to...

Nicholas H

Ocwen and USAA Pros and Cons

Pros
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork
  • Horrible customer service
  • Did not resove issue
  • Being treated like a criminal

Ocwen and USAA Most Positive Reviews

Top rated reviews
5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

Ocwen and USAA Most Critical Reviews

Lowest rated reviews
1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

Ocwen and USAA Latest Reviews

Recent published reviews
1

I faxed over our modification packet the day after it arrived last week, and Ocwen said that the minimum days to send...

Read all 1484 reviews
3.8

Have attempted to speak with a human being several times. Got through once and was disconnected! Without my pin it is...

Read all 1403 reviews

Ocwen and USAA Products and Services

Most reviewed product and services
  • Ocwen Mortgage (524 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)
  • Usaa Auto Insurance (223 reviews)
  • Usaa Customer Care (117 reviews)
  • Usaa Auto Claim (105 reviews)