Ocwen vs Third Federal

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Ocwen

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 1174 TOTAL REVIEWS
  • $9.3M CLAIMED LOSSES
  • $32.6K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • One person that tried to help me 4
  • Zero 2
  • Customer care rep took care of problem on first call 1
  • Getting back to my home 1

Customers don't like

  • Absolutely no customer service31
  • Lack of follow up23
  • No clear answers18
  • Lost paperwork11
  • Dishonest business practices7

Products by Ocwen

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Third Federal

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 59 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $19.3K AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Staffers who were patient and instructive 1
  • Teaser rate 1

Customers don't like

  • Unprofessional communcaoition2
  • Did not listen2
  • No consideration for other facts2
  • Sent same doc multiple times1
  • Staff who let exasperation show1

Products by Third Federal

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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