PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Springleaf Financial and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Springleaf Financial
Ocwen

Springleaf Financial and Ocwen Overview

Total reviews 461 1499
Company responses 0 0
Issues resolved 2 5

Springleaf Financial and Ocwen Consumer Ratings

Rank
170 out of 900 in Loans and Mortgages category
192 out of 900 in Loans and Mortgages category
Customer service
152 in category
176 in category
Product or Service Quality
107 in category
192 in category
Website
150 in category
191 in category
Interest Rate
205 in category
138 in category

Springleaf Financial and Ocwen Rating Details

Customer service
1.3 (123 reviews)
1.2 (300 reviews)
Reviewer's quote

...Also I may add, the customer service from Springleaf and one financial had been great. Thank you..

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Product or Service Quality
1.5 (122 reviews)
1.1 (281 reviews)
Reviewer's quote

Will never get my business!!!! I called Customer Service to see why my application was denied, could barely get a word in...

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Website
1.7 (109 reviews)
1.5 (277 reviews)
Reviewer's quote

...which I have not gone by in over 20 years! There is no number to call to complain to request to have my name removed from the mail list and nothing on their website either. Some poor soul at the local office is going to get an ear full, because I have had it! Tired of throwing these mailings in my shredder at...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Interest Rate
1.2 (93 reviews)
1.6 (264 reviews)
Reviewer's quote

...thought the interest rate was 3. 4% but turned out to be 34% which i think is over state law limit..

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Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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Springleaf Financial and Ocwen Pros and Cons

Pros
  • Agents were very nice
  • Staff
  • Friendly service
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
Cons
  • Customer service
  • Lack of resolution to my issue
  • Lack of issue resolution
  • Absolutely no customer service
  • No clear answers
  • Customer service

Springleaf Financial and Ocwen Most Positive Reviews

Top rated reviews
5

I don't have a complaint but I have all nice things to say about springleaf financial services especially the branch...

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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5

I have been helped with a loan twice in the past 2 years. I cannot say enough about the courteous and kind way i was rec...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Springleaf Financial and Ocwen Most Critical Reviews

Lowest rated reviews
1

I keep getting annoying solicitation letters from this company for over a year, when i have repeatedly by phone and...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

I've been paying off my loan for years now and the balance never seemed to go down. Then earlier this year I was on...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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Springleaf Financial and Ocwen Latest Reviews

Recent published reviews
No votes

You are saying i have a loan and i am in bankruptcy My name is Alan Wade phone 662 429 0915 . Please refer back to me .

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1

please contsnt me about any hope on getting some compensation somehow. they stole my house from me in 2016 they sold it...

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No votes

I was just notified that there is something on my credit report that is showing charged off that I paid. The company...

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4

I have been trying to get a hold of your research department. I previously had a loan with you and I am being told that...

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Springleaf Financial and Ocwen Products and Services

Most reviewed product and services
  • Springleaf Financial Loan (297 reviews)
  • Springleaf Financial Customer Care (25 reviews)
  • Springleaf Financial Auto Loan (18 reviews)
  • Ocwen Mortgage (528 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)