PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ShellPoint Mortgage Servicing and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ShellPoint Mortgage Servicing
Ocwen

ShellPoint Mortgage Servicing and Ocwen Overview

Total reviews
434
1495
Company responses
0
0
Issues resolved
1
5

ShellPoint Mortgage Servicing and Ocwen Consumer Ratings

Rank
243 out of 892 in Loans and Mortgages category
193 out of 892 in Loans and Mortgages category
Customer service
169 in category
175 in category
Product or Service Quality
171 in category
189 in category
Website
204 in category
190 in category
Reliability
175 in category
160 in category

ShellPoint Mortgage Servicing and Ocwen Rating Details

Customer service
1.2 (201 reviews)
1.2 (299 reviews)
Reviewer's quote

...I'm left in limbo with no answers on who to contact because customer service has no info on my loan. I cannot rebuild now and time is running out. And nobody knows where my check is..

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Product or Service Quality
1.2 (178 reviews)
1.1 (282 reviews)
Reviewer's quote

Got a letter in the mail stating this company will be my new mortgage service company. Says I will start paying my mortgage to them after March 16 2020. I would get a new account number from this company...

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Website
1.4 (168 reviews)
1.5 (276 reviews)
Reviewer's quote

...It is utterly ridiculous that a business does not have a working website. If I could change mortgage companies, I would in a second!!!..

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Reliability
1.1 (155 reviews)
1.2 (230 reviews)
Reviewer's quote

I have sent numerous mortgage packages to them !Always getting different answers as to why do not QUALIFY !The kicker is that once you get a response it is so close to the *** 30 day period, they want you to send another updated packet. Been fighting with them for 10 years now !Sad thing is what...

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OCWEN STOLE OUR HOME. THEY ARE CROOKS. NEVER LET THEM DO A HOME INSPECTION ON YOUR HOME. ONCE THEY FIGURE OUT THEY CAN MAKE BIG MONEY OFF THE HOME THEN THEY START SCREWING WITH YOU. THEN THEY ILLEGALLY FORECLOSE ON YOUR HOME . I NEVER SIGNED ANYTHING OR WAS NOTIFIED IN ADVANCE.This has had a...

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ShellPoint Mortgage Servicing and Ocwen Pros and Cons

Pros
  • Helpful on phone no follow thru
  • Worse
  • Fraud and conspiracy
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
Cons
  • Failure to meet obligations
  • Questionable ethics
  • Lack of integrity
  • Absolutely no customer service
  • No clear answers
  • Customer service

ShellPoint Mortgage Servicing and Ocwen Most Positive Reviews

Top rated reviews
4.5

I had a remodefication to my home morgage, put on probation period. Dec. last month on probation, what's my new morgage...

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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4.2

Recently I received mortgage assistance due to the unfortunate effects of COVID-19. The representative was...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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ShellPoint Mortgage Servicing and Ocwen Most Critical Reviews

Lowest rated reviews
1

Like the rest of you, however my problems started way back, We purchased a home in 2004 with Countrywide, then the...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

I found multiple simple MATH errors on my mortgage statement after new mortgage servicer Shellpoint took over servicing...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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ShellPoint Mortgage Servicing and Ocwen Latest Reviews

Recent published reviews
No votes

They keep moving money back and forth from applied to un-applied and each time they are doing this they cost me NSF fees...

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1

OCWEN STOLE OUR HOME. THEY ARE CROOKS. NEVER LET THEM DO A HOME INSPECTION ON YOUR HOME. ONCE THEY FIGURE OUT THEY CAN M...

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1

Green tree sold to Ditech sold to shell point and now having to call them for monthly
Statements. Wondering how these com...

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No votes

My dad is Timothy Davis
610 Hampton rd
Lancaster SC 29720
Po box 554
Lancaster SC 29721
He has paid off the mortgage that sta...

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ShellPoint Mortgage Servicing and Ocwen Products and Services

Most reviewed product and services
  • Shellpoint Mortgage Servicing Mortgage (157 reviews)
  • Shellpoint Mortgage Servicing Loan Modification (44 reviews)
  • Shellpoint Mortgage Servicing Customer Care (42 reviews)
  • Ocwen Mortgage (526 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)