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Ocwen

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 1252 TOTAL REVIEWS
  • $8.9M CLAIMED LOSSES
  • $29.1K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Zero 6
  • One person that tried to help me 4
  • Getting back to my home 1
  • Loan modification staff is competent and fair 1
  • Great on the day to day processes 1

Customers don't like

  • Absolutely no customer service11
  • No clear answers10
  • Lack of follow up9
  • Lost paperwork6
  • Unwilling to solve issues5
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Shellpoint Mortgage Servicing

Loans and Mortgages
Has verified representatives
  • 0 ISSUES RESOLVED
  • 153 TOTAL REVIEWS
  • $2M CLAIMED LOSSES
  • $57.1K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Helpful on phone no follow thru 3
  • Friendly but dim customer servie 2
  • Friendly staff 2

Customers don't like

  • Rude4
  • Dishonest3
  • Extortionists3
  • Its incompetence3
  • Unnecessary collection calls2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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