PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seterus and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seterus
Ocwen

Seterus and Ocwen Overview

Total reviews
801
1484
Company responses
0
0
Issues resolved
0
5

Ocwen was first mentioned on PissedConsumer on Sep 26, 2007 and since then this brand received 1484 reviews. It is 683 reviews more than Seterus received since Aug 1, 2011.

Seterus and Ocwen Consumer Ratings

Rank
226 out of 1190 in Loans and Mortgages category
183 out of 1190 in Loans and Mortgages category
Customer service
180 in category
170 in category
Product or Service Quality
173 in category
184 in category
Website
210 in category
180 in category

According to consumer ratings and reviews, Ocwen ranks 43 points higher in the Loans and Mortgages category than Seterus. People gave Seterus 1.1 stars for Customer service criterion in Loans and Mortgages category and it is 177 points higher than the worst rated brand in this category. At the same time, Ocwen was rated 1.2 stars for Customer service criterion in this category and it is 187 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ocwen has a higher rating than Ocwen. Regarding Website criterion, consumers gave Seterus 1.3 stars and it is 59% worse than other in category. Ocwen however was rated 1.5 stars and it is 50% worse than other in category.

Seterus and Ocwen Rating Details

Customer service
1.1 (240 reviews)
1.2 (295 reviews)
Reviewer's quote

...Customer service overall, V. POOR...

PissedConsumer1300795

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

PissedConsumer1607052
Product or Service Quality
1.1 (215 reviews)
1.1 (277 reviews)
Reviewer's quote

The customer service lady ( Jeniffer) didn’t wanna help because I’m not on the loan I’m authorized to call the bank about this loan and she still didn’t want to give me any informations about this claim..

Devlyn

...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

DORIS B
Website
1.3 (213 reviews)
1.5 (270 reviews)
Reviewer's quote

...They would tell me I could go online to their website to get it, but their website doesn't work. If you get sold/sent to this company, do everything you can to get out from under them. They *will* cause you to fail! We managed to finally sell the house...

PissedConsumer1199001

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

Cheryl D

Seterus and Ocwen Pros and Cons

Pros
  • Total nitemare
  • Discusted
  • India is smarter than these people
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
Cons
  • Customer service
  • Do not honor agreement
  • Not honoring agreements
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork

Seterus and Ocwen Most Positive Reviews

Top rated reviews
5

Agent was great not stuffy and really awesome.

5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

Seterus and Ocwen Most Critical Reviews

Lowest rated reviews
1

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they...

1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

Seterus and Ocwen Latest Reviews

Recent published reviews

We paid thousands of dollars and that's what I need. PROOF of payment. They lied then sold us.
All I need is to know how...

Read all 801 reviews
1

I faxed over our modification packet the day after it arrived last week, and Ocwen said that the minimum days to send...

Read all 1484 reviews

Seterus and Ocwen Products and Services

Most reviewed product and services
  • Seterus Mortgage (324 reviews)
  • Seterus Loan (97 reviews)
  • Seterus Customer Care (60 reviews)
  • Ocwen Mortgage (524 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)