PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seterus and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seterus
Ocwen

Seterus and Ocwen Overview

Total reviews 808 1501
Company responses 0 0
Issues resolved 0 5

Seterus and Ocwen Consumer Ratings

Rank
246 out of 917 in Loans and Mortgages category
194 out of 917 in Loans and Mortgages category
Customer service
186 in category
176 in category
Website
210 in category
191 in category
Product or Service Quality
185 in category
192 in category
Diversity of Products or Services
192 in category
173 in category

Seterus and Ocwen Rating Details

Customer service
1.1 (242 reviews)
1.2 (301 reviews)
Reviewer's quote

There was no customer service. The call was dropped and I couldn't even get through. They ruined my credit and I have no recourse as of yet..

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Website
1.3 (216 reviews)
1.5 (279 reviews)
Reviewer's quote

...They would tell me I could go online to their website to get it, but their website doesn't work. If you get sold/sent to this company, do everything you can to get out from under them. They *will* cause you to fail! We managed to finally sell the house...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Product or Service Quality
1.1 (215 reviews)
1.1 (282 reviews)
Reviewer's quote

The customer service lady ( Jeniffer) didn’t wanna help because I’m not on the loan I’m authorized to call the bank about this loan and she still didn’t want to give me any informations about this claim..

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Diversity of Products or Services
1.2 (174 reviews)
1.3 (238 reviews)
Reviewer's quote

My initial complaint is with Bank of America who sent my ON TIME NEVER BEEN LATE mortgage payment to the debt collection agency Lender Business Processing Services (later Seterus). My mortgage payments were automatically deducted from my account every other week so I would NEVER EVER BE LATE. (I...

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...They are crooks and very dishonest company rhat services loan that they do not own. I have alot more info to go over. Please contact me at 559 967 ****..

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Seterus and Ocwen Pros and Cons

Pros
  • Total nitemare
  • Discusted
  • India is smarter than these people
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
Cons
  • Customer service
  • Do not honor agreement
  • Not honoring agreements
  • Absolutely no customer service
  • No clear answers
  • Customer service

Seterus and Ocwen Most Positive Reviews

Top rated reviews
5

Agent was great not stuffy and really awesome.

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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4.5

There was no customer service. The call was dropped and I couldn't even get through. They ruined my credit and I have...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Seterus and Ocwen Most Critical Reviews

Lowest rated reviews
1

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

My loan was transferred to Seterus. I am already trying to transfer my acocunt.
If you loan has been transferred to Sete...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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Seterus and Ocwen Latest Reviews

Recent published reviews
No votes

I am trying to get the interest info to filed my taxes.

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No votes

I have not received release of lein that was paid in April 2015. The Title company in my county is requesting one

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1

I am unable to contact them to find out how much interest I paid in 2019. Disconnected number and no email address. Its...

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1

What a title to reference your customers by: PISSED CUSTOMER.
This is very offensive.
I need to get the attention of the l...

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Seterus and Ocwen Products and Services

Most reviewed product and services
  • Seterus Mortgage (325 reviews)
  • Seterus Loan (97 reviews)
  • Seterus Loan Modification (32 reviews)
  • Ocwen Mortgage (527 reviews)
  • Ocwen Loan (211 reviews)
  • Ocwen Loan Modification (161 reviews)