PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ocwen and Seterus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ocwen
Seterus

Ocwen and Seterus Overview

Total reviews
1495
810
Company responses
0
0
Issues resolved
5
0

Ocwen and Seterus Consumer Ratings

Rank
194 out of 888 in Loans and Mortgages category
240 out of 888 in Loans and Mortgages category
Customer service
178 in category
191 in category
Product or Service Quality
192 in category
181 in category
Website
192 in category
216 in category
Interest Rate
139 in category
179 in category

Ocwen and Seterus Rating Details

Customer service
1.2 (299 reviews)
1.1 (241 reviews)
Reviewer's quote

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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...Customer service overall, V. POOR...

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Product or Service Quality
1.1 (282 reviews)
1.1 (215 reviews)
Reviewer's quote

...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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The customer service lady ( Jeniffer) didn’t wanna help because I’m not on the loan I’m authorized to call the bank about this loan and she still didn’t want to give me any informations about this claim..

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Website
1.5 (276 reviews)
1.3 (215 reviews)
Reviewer's quote

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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...They would tell me I could go online to their website to get it, but their website doesn't work. If you get sold/sent to this company, do everything you can to get out from under them. They *will* cause you to fail! We managed to finally sell the house...

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Interest Rate
1.5 (263 reviews)
1.3 (171 reviews)
Reviewer's quote

Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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...and late fees at the end of the principal leaving my interest rate the same and adding 16 yr. to my loan! I refused and asked if those fees could be waived since my taxes , insurance, mortgage and the loan had "ALL" been paid. They said they had used the money I sent ea...

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Ocwen and Seterus Pros and Cons

Pros
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
  • Total nitemare
  • Discusted
  • India is smarter than these people
Cons
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork
  • Customer service
  • Do not honor agreement
  • Not honoring agreements

Ocwen and Seterus Most Positive Reviews

Top rated reviews
5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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5

Agent was great not stuffy and really awesome.

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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4

Customer service is horrible. they put me on hold for 45 minutes and hang up on me. Call them Back finaly problem can't...

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Ocwen and Seterus Most Critical Reviews

Lowest rated reviews
1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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1

My loan was transferred to Seterus. I am already trying to transfer my acocunt.
If you loan has been transferred to Set...

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Ocwen and Seterus Latest Reviews

Recent published reviews
1

OCWEN STOLE OUR HOME. THEY ARE CROOKS. NEVER LET THEM DO A HOME INSPECTION ON YOUR HOME. ONCE THEY FIGURE OUT THEY CAN M...

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No votes

I need my interest payment for 2019

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No votes

My dad is Timothy Davis
610 Hampton rd
Lancaster SC 29720
Po box 554
Lancaster SC 29721
He has paid off the mortgage that sta...

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No votes

I am trying to get the interest info to filed my taxes.

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Ocwen and Seterus Products and Services

Most reviewed product and services
  • Ocwen Mortgage (526 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)
  • Seterus Mortgage (324 reviews)
  • Seterus Loan (97 reviews)
  • Seterus Customer Care (60 reviews)