PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ocwen and Seterus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ocwen
Seterus

Ocwen and Seterus Overview

Total reviews
1484
801
Company responses
0
0
Issues resolved
5
0

Ocwen was first mentioned on PissedConsumer on Sep 26, 2007 and since then this brand received 1484 reviews. It is 683 reviews more than Seterus received since Aug 1, 2011.

Ocwen and Seterus Consumer Ratings

Rank
183 out of 1191 in Loans and Mortgages category
226 out of 1191 in Loans and Mortgages category
Customer service
169 in category
179 in category
Product or Service Quality
183 in category
172 in category
Website
179 in category
209 in category

According to consumer ratings and reviews, Ocwen ranks 43 points higher in the Loans and Mortgages category than Seterus. People gave Ocwen 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 187 points higher than the worst rated brand in this category. At the same time, Seterus was rated 1.1 stars for Customer service criterion in this category and it is 177 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Seterus has a higher rating than Seterus. Regarding Website criterion, consumers gave Ocwen 1.5 stars and it is 50% worse than other in category. Seterus however was rated 1.3 stars and it is 58% worse than other in category.

Ocwen and Seterus Rating Details

Customer service
1.2 (295 reviews)
1.1 (240 reviews)
Reviewer's quote

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

PissedConsumer1607052

...Customer service overall, V. POOR...

PissedConsumer1300795
Product or Service Quality
1.1 (277 reviews)
1.1 (215 reviews)
Reviewer's quote

...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

DORIS B

The customer service lady ( Jeniffer) didn’t wanna help because I’m not on the loan I’m authorized to call the bank about this loan and she still didn’t want to give me any informations about this claim..

Devlyn
Website
1.5 (270 reviews)
1.3 (213 reviews)
Reviewer's quote

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

Cheryl D

...They would tell me I could go online to their website to get it, but their website doesn't work. If you get sold/sent to this company, do everything you can to get out from under them. They *will* cause you to fail! We managed to finally sell the house...

PissedConsumer1199001

Ocwen and Seterus Pros and Cons

Pros
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
  • Total nitemare
  • Discusted
  • India is smarter than these people
Cons
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork
  • Customer service
  • Do not honor agreement
  • Not honoring agreements

Ocwen and Seterus Most Positive Reviews

Top rated reviews
5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

5

Agent was great not stuffy and really awesome.

Ocwen and Seterus Most Critical Reviews

Lowest rated reviews
1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

1

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they...

Ocwen and Seterus Latest Reviews

Recent published reviews
1

I faxed over our modification packet the day after it arrived last week, and Ocwen said that the minimum days to send...

Read all 1484 reviews

We paid thousands of dollars and that's what I need. PROOF of payment. They lied then sold us.
All I need is to know how...

Read all 801 reviews

Ocwen and Seterus Products and Services

Most reviewed product and services
  • Ocwen Mortgage (524 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)
  • Seterus Mortgage (324 reviews)
  • Seterus Loan (97 reviews)
  • Seterus Customer Care (60 reviews)