PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Selene Finance and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Selene Finance
Ocwen

Selene Finance and Ocwen Overview

Total reviews 184 1499
Company responses 0 0
Issues resolved 0 5

Selene Finance and Ocwen Consumer Ratings

Rank
209 out of 900 in Loans and Mortgages category
191 out of 900 in Loans and Mortgages category
Customer service
163 in category
171 in category
Website
224 in category
188 in category
Product or Service Quality
180 in category
188 in category
Diversity of Products or Services
186 in category
171 in category

Selene Finance and Ocwen Rating Details

Customer service
1.2 (84 reviews)
1.2 (300 reviews)
Reviewer's quote

...I called customer service at Selene 5 times in the past 2. 5 weeks requesting a copy of my last mortage statement. They lost my first "documentation request", then after 4 more phone calls and escalations to management each time, I still have not received my statement...

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Website
1.3 (76 reviews)
1.5 (277 reviews)
Reviewer's quote

...The Selene website is not allowing me to make my payment at no charge as stated on the monthly statement. The web site tab for making one time payments does not work. Late charges were added to my account for processing errors in Philadelphia...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Product or Service Quality
1.1 (71 reviews)
1.1 (281 reviews)
Reviewer's quote

Called to get loan payoff amount - they only let you speak with someone in customer service. Usually after a 45 minute to an hour wait. When you finally get a human; they said the fastest they can get a loan payoff amount is 5-7 business days...

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Diversity of Products or Services
1.2 (69 reviews)
1.3 (236 reviews)
Reviewer's quote

...The SPA mandates that a Participating Servicer “shall perform” the activities described in the Program Documentation “for all mortgage loans it services. ” SPA I. A...

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...They are crooks and very dishonest company rhat services loan that they do not own. I have alot more info to go over. Please contact me at 559 967 2298..

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Selene Finance and Ocwen Pros and Cons

Pros
  • Too dam slow on costumer response time
  • Faster service
  • Selene is stupid
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
Cons
  • Simply they do not care about homeowners
  • Should not be permitted to service mortgages
  • Customer service
  • Absolutely no customer service
  • No clear answers
  • Customer service

Selene Finance and Ocwen Most Positive Reviews

Top rated reviews
5

We where with BOA and got sold to Selene. Like who has ever heard of these people. We have submitted two...

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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4.5

As well, my mortgage was sold by Bank of America to Selene Finance 3 years ago. To date, I have not had an issue with...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Selene Finance and Ocwen Most Critical Reviews

Lowest rated reviews
1

Selene purposely refuses to cash payments made directly to them by my bank, they either say they do not receive it, alth...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

Paid my loan off over a year ago I can not get my deed to my property through them or proof that I did!!

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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Selene Finance and Ocwen Latest Reviews

Recent published reviews
1

I called Selene Finance which my account is current. I spoken to a rude representative named Edward Parker just to ask...

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1

please contsnt me about any hope on getting some compensation somehow. they stole my house from me in 2016 they sold it...

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1

Checks for insurance was mailed to me in May of 2019 got lost in the mail you put stop payment on the check and now I'm...

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4

I have been trying to get a hold of your research department. I previously had a loan with you and I am being told that...

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Selene Finance and Ocwen Products and Services

Most reviewed product and services
  • Selene Finance Mortgage (67 reviews)
  • Selene Finance Customer Care (19 reviews)
  • Selene Finance Loan Modification (12 reviews)
  • Ocwen Mortgage (528 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)