PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Select Portfolio Servicing and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Select Portfolio Servicing
Ocwen

Select Portfolio Servicing and Ocwen Overview

Total reviews
360
1495
Company responses
0
0
Issues resolved
1
5

Select Portfolio Servicing and Ocwen Consumer Ratings

Rank
162 out of 892 in Loans and Mortgages category
193 out of 892 in Loans and Mortgages category
Customer service
125 in category
176 in category
Product or Service Quality
143 in category
190 in category
Website
166 in category
191 in category
Diversity of Products or Services
158 in category
176 in category

Select Portfolio Servicing and Ocwen Rating Details

Customer service
1.4 (100 reviews)
1.2 (299 reviews)
Reviewer's quote

Why do these *** not have an email address for customer service? Im locked out of my account, spent 20 minutes getting to an agent only to be disconnected..

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Product or Service Quality
1.3 (96 reviews)
1.1 (282 reviews)
Reviewer's quote

Chase sold my Mortgage service to SPS. My first payment was due to SPS 1 April 2020 and 1) the statement included a late fee of 140+ 2) after 3 payments my principal has not been reduced 3) I called in to pay and was told that they could take my phone payment and WAIVE the 15. 00 payment fee...

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Website
1.6 (88 reviews)
1.5 (276 reviews)
Reviewer's quote

...She even took the time to walk me through the website and explain everything to me. She is easily the nicest person I've ever dealt with regarding my mortgage account past or present. Im so glad I got her direct extension to call if i ever have any issues in the future...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Diversity of Products or Services
1.4 (78 reviews)
1.3 (234 reviews)
Reviewer's quote

Trying to straighten anything out with them is a nightmare! THEN I started working for Assurant who services for SPS and they had so many idiots working there that didn’t even own homes or understand the concept of mortgages let alone how a simple error in how they enter payments incorrect could...

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...They are crooks and very dishonest company rhat services loan that they do not own. I have alot more info to go over. Please contact me at 559 967 2298..

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Select Portfolio Servicing and Ocwen Pros and Cons

Pros
  • Were nice when lying to me
  • No pro all cons
  • Personal customer service agent
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
Cons
  • Sps crooks
  • Customer service
  • Poor company
  • Absolutely no customer service
  • No clear answers
  • Customer service

Select Portfolio Servicing and Ocwen Most Positive Reviews

Top rated reviews
5

I have to say this is such a bad company. My father passed away in June 29, 2011 until this day my husband and I can't...

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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5

My mortgage account was transferred to sps in November 2018 when I was a payment behind. Initially I was terrified to...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Select Portfolio Servicing and Ocwen Most Critical Reviews

Lowest rated reviews
1

I get screwed every month by these SOB s out of $228.00 only 44.00$ goes to principle.The principal never goes...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

I just recently had my loan transferred to SPS since my lender sold the loan to a different investor. I've been with th...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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Select Portfolio Servicing and Ocwen Latest Reviews

Recent published reviews
1.5

Chase sold my Mortgage service to SPS. My first payment was due to SPS 1 April 2020 and 1) the statement included a...

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1

OCWEN STOLE OUR HOME. THEY ARE CROOKS. NEVER LET THEM DO A HOME INSPECTION ON YOUR HOME. ONCE THEY FIGURE OUT THEY CAN M...

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No votes

In 2018 when SPS took over servicing our mortgage account we we in a repayment plan for 2 missed payments. We made...

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No votes

My dad is Timothy Davis
610 Hampton rd
Lancaster SC 29720
Po box 554
Lancaster SC 29721
He has paid off the mortgage that sta...

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Select Portfolio Servicing and Ocwen Products and Services

Most reviewed product and services
  • Select Portfolio Servicing Mortgage (151 reviews)
  • Select Portfolio Servicing Loan Modification (41 reviews)
  • Select Portfolio Servicing Customer Care (17 reviews)
  • Ocwen Mortgage (526 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)