PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ocwen and Select Portfolio Servicing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ocwen
Select Portfolio Servicing

Ocwen and Select Portfolio Servicing Overview

Total reviews
1495
360
Company responses
0
0
Issues resolved
5
1

Ocwen and Select Portfolio Servicing Consumer Ratings

Rank
193 out of 883 in Loans and Mortgages category
162 out of 883 in Loans and Mortgages category
Customer service
173 in category
122 in category
Product or Service Quality
186 in category
142 in category
Website
188 in category
162 in category
Interest Rate
134 in category
117 in category

Ocwen and Select Portfolio Servicing Rating Details

Customer service
No votes
1.4 (100 reviews)
Reviewer's quote

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Why do these *** not have an email address for customer service? Im locked out of my account, spent 20 minutes getting to an agent only to be disconnected..

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Product or Service Quality
No votes
1.3 (96 reviews)
Reviewer's quote

...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Chase sold my Mortgage service to SPS. My first payment was due to SPS 1 April 2020 and 1) the statement included a late fee of 140+ 2) after 3 payments my principal has not been reduced 3) I called in to pay and was told that they could take my phone payment and WAIVE the 15. 00 payment fee...

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Website
No votes
1.6 (88 reviews)
Reviewer's quote

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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...She even took the time to walk me through the website and explain everything to me. She is easily the nicest person I've ever dealt with regarding my mortgage account past or present. Im so glad I got her direct extension to call if i ever have any issues in the future...

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Interest Rate
No votes
1.7 (53 reviews)
Reviewer's quote

Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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25 interest rate and no interest rates have increase and about to loose my Homestead if they don't tell me Yes or no?? NOW!!!! The townhouse is a short sale but I feel like I should have never had to do a APPRAISAL till I knew for sure it was mine???? I have several complaints with different...

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Ocwen and Select Portfolio Servicing Pros and Cons

Pros
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
  • Were nice when lying to me
  • No pro all cons
  • Personal customer service agent
Cons
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork
  • Sps crooks
  • Poor company
  • Lying of assistance

Ocwen and Select Portfolio Servicing Most Positive Reviews

Top rated reviews
5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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5

I have to say this is such a bad company. My father passed away in June 29, 2011 until this day my husband and I can't...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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5

My mortgage account was transferred to sps in November 2018 when I was a payment behind. Initially I was terrified to...

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Ocwen and Select Portfolio Servicing Most Critical Reviews

Lowest rated reviews
1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

I get screwed every month by these SOB s out of $228.00 only 44.00$ goes to principle.The principal never goes...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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1

I just recently had my loan transferred to SPS since my lender sold the loan to a different investor. I've been with th...

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Ocwen and Select Portfolio Servicing Latest Reviews

Recent published reviews
No votes

My dad is Timothy Davis
610 Hampton rd
Lancaster SC 29720
Po box 554
Lancaster SC 29721
He has paid off the mortgage that sta...

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1.5

Chase sold my Mortgage service to SPS. My first payment was due to SPS 1 April 2020 and 1) the statement included a...

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1.3

I mailed them, with the receipts and info needed, to get my Release of Lien sent to me 2 months ago. No response. I...

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No votes

In 2018 when SPS took over servicing our mortgage account we we in a repayment plan for 2 missed payments. We made...

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Ocwen and Select Portfolio Servicing Products and Services

Most reviewed product and services
  • Ocwen Mortgage (526 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)
  • Select Portfolio Servicing Mortgage (151 reviews)
  • Select Portfolio Servicing Loan Modification (41 reviews)
  • Select Portfolio Servicing Customer Care (17 reviews)