PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ocwen and Select Portfolio Servicing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ocwen
Select Portfolio Servicing

Ocwen and Select Portfolio Servicing Overview

Total reviews
1484
349
Company responses
0
0
Issues resolved
5
1

Ocwen was first mentioned on PissedConsumer on Sep 26, 2007 and since then this brand received 1484 reviews. It is 1135 reviews more than Select Portfolio Servicing received since Oct 12, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ocwen customer support team and Select Portfolio Servicing customer service.

Ocwen and Select Portfolio Servicing Consumer Ratings

Rank
183 out of 1192 in Loans and Mortgages category
154 out of 1192 in Loans and Mortgages category
Customer service
168 in category
125 in category
Product or Service Quality
182 in category
150 in category
Website
178 in category
163 in category

According to consumer ratings and reviews, Select Portfolio Servicing ranks 29 points higher in the Loans and Mortgages category than Ocwen. People gave Ocwen 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 187 points higher than the worst rated brand in this category. At the same time, Select Portfolio Servicing was rated 1.3 stars for Customer service criterion in this category and it is 230 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Select Portfolio Servicing has a higher rating than Ocwen. Regarding Website criterion, consumers gave Ocwen 1.5 stars and it is 50% worse than other in category. Select Portfolio Servicing however was rated 1.5 stars and it is 54% greater than other in category.

Ocwen and Select Portfolio Servicing Rating Details

Customer service
1.2 (295 reviews)
1.3 (95 reviews)
Reviewer's quote

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

PissedConsumer1607052

...Their customer service is not bad but it depends on your luck. Some reps are fairly helpful but often you have to repeat the entire case history to bring them up to speed. But some of them can get rude or impatient...

sumit c
Product or Service Quality
1.1 (277 reviews)
1.3 (92 reviews)
Reviewer's quote

...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

DORIS B

Talking to a customer service rep..

Deshon
Website
1.5 (270 reviews)
1.5 (81 reviews)
Reviewer's quote

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

Cheryl D

...She even took the time to walk me through the website and explain everything to me. She is easily the nicest person I've ever dealt with regarding my mortgage account past or present. Im so glad I got her direct extension to call if i ever have any issues in the future...

PissedConsumer1413766

Ocwen and Select Portfolio Servicing Pros and Cons

Pros
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
  • Were nice when lying to me
  • Customer service was very polite
  • Short wait time to be connected to a customer service rep
Cons
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork
  • Sps crooks
  • Poor company
  • Lying of assistance

Ocwen and Select Portfolio Servicing Most Positive Reviews

Top rated reviews
5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

5

I have to say this is such a bad company. My father passed away in June 29, 2011 until this day my husband and I can't...

Ocwen and Select Portfolio Servicing Most Critical Reviews

Lowest rated reviews
1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

1

I get screwed every month by these SOB s out of $228.00 only 44.00$ goes to principle.The principal never goes...

Ocwen and Select Portfolio Servicing Latest Reviews

Recent published reviews
1

I faxed over our modification packet the day after it arrived last week, and Ocwen said that the minimum days to send...

Read all 1484 reviews
5

Rep verified my payment and where to send it.

Read all 349 reviews

Ocwen and Select Portfolio Servicing Products and Services

Most reviewed product and services
  • Ocwen Mortgage (524 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)
  • Select Portfolio Servicing Mortgage (148 reviews)
  • Select Portfolio Servicing Loan Modification (41 reviews)
  • Select Portfolio Servicing Customer Care (15 reviews)