PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ocwen and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ocwen
Quicken Loans

Ocwen and Quicken Loans Overview

Total reviews
1495
909
Company responses
0
0
Issues resolved
5
4

Ocwen and Quicken Loans Consumer Ratings

Rank
193 out of 892 in Loans and Mortgages category
124 out of 892 in Loans and Mortgages category
Customer service
176 in category
151 in category
Product or Service Quality
190 in category
124 in category
Website
191 in category
77 in category
Interest Rate
138 in category
99 in category

Ocwen and Quicken Loans Rating Details

Customer service
1.2 (299 reviews)
1.3 (339 reviews)
Reviewer's quote

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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Product or Service Quality
1.1 (282 reviews)
1.4 (305 reviews)
Reviewer's quote

...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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Website
1.5 (276 reviews)
2.2 (294 reviews)
Reviewer's quote

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Interest Rate
1.5 (263 reviews)
1.9 (262 reviews)
Reviewer's quote

Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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I have an existing mortgage loan with Quicken and wanted to refinance just to get a lower interest rate and to lower my monthly payment. I don't want to take out any extra money. I am never late on my payments, I have excellent income, my credit is excellent, and I fully qualified...

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Ocwen and Quicken Loans Pros and Cons

Pros
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Absolutely no customer service
  • No clear answers
  • Customer service
  • Customer service
  • Totally incompetent
  • Whole process

Ocwen and Quicken Loans Most Positive Reviews

Top rated reviews
5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Ocwen and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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Ocwen and Quicken Loans Latest Reviews

Recent published reviews
1

OCWEN STOLE OUR HOME. THEY ARE CROOKS. NEVER LET THEM DO A HOME INSPECTION ON YOUR HOME. ONCE THEY FIGURE OUT THEY CAN M...

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2.3

Like most negative reviews, everything was great at first and we were told that our refi disbursement would occur in abo...

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No votes

My dad is Timothy Davis
610 Hampton rd
Lancaster SC 29720
Po box 554
Lancaster SC 29721
He has paid off the mortgage that sta...

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1

PleasSad Sad Sad Buyer please read before even deciding to use Rocket, Quicken or what ever they want to call themselves...

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Ocwen and Quicken Loans Products and Services

Most reviewed product and services
  • Ocwen Mortgage (526 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (154 reviews)
  • Quicken Loans Mortgage (126 reviews)