PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PHH Mortgage and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PHH Mortgage
Ocwen

PHH Mortgage and Ocwen Overview

Total reviews
435
1489
Company responses
0
0
Issues resolved
5
5

PHH Mortgage and Ocwen Consumer Ratings

Rank
199 out of 882 in Loans and Mortgages category
190 out of 882 in Loans and Mortgages category
Customer service
148 in category
171 in category
Reliability
153 in category
159 in category
Website
216 in category
186 in category
Product or Service Quality
146 in category
185 in category

PHH Mortgage and Ocwen Rating Details

Customer service
1.3 (186 reviews)
1.2 (298 reviews)
Reviewer's quote

...Poor customer service. Extremely rude..

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Reliability
1.2 (173 reviews)
1.2 (228 reviews)
Reviewer's quote

The worse service I was Ocwen customer for more the 20 years. Ocwen sold the loan to PHH and now i can login to see my account is a year and still with this suck problem.

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No response from OCWEN/PHH.. They care nothing about the customer.

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Website
1.3 (172 reviews)
1.5 (273 reviews)
Reviewer's quote

...I have tried making mortgage payments on the website. Website is down. I asked NewRez but they transfered my loan to PHH...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Product or Service Quality
1.3 (161 reviews)
1.1 (280 reviews)
Reviewer's quote

...Absolute worst experience in customer service and business. Beware!..

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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PHH Mortgage and Ocwen Pros and Cons

Pros
  • No pros - the company is an utter nightmare to deal with
  • I just want to pay my mortgage payment
  • There are no
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
Cons
  • Incomptence
  • Process or how customers are treated
  • Poor service lack of respect for customers
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork

PHH Mortgage and Ocwen Most Positive Reviews

Top rated reviews
5

Im so sorry. I didnt know it was the pissed off site... everything was wonderful ...the gentleman that recieved the...

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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5

Apply fast and Easy loans with low percent interest rate contact;Whatsapp: +27680193940 crprtspprtservices@gmail.com...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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PHH Mortgage and Ocwen Most Critical Reviews

Lowest rated reviews
1

PHH recently gave me a modification of my mortgage on an investment property, now they claim I am 6 months behind. I...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

Was being a caretaker of a family member in an accident. Since on the payment slips of PHH mentioning what it does with...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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PHH Mortgage and Ocwen Latest Reviews

Recent published reviews
No votes

i have sent invoices over to reduce my payoff amount weeks ago. No one has contacted me.The payoff is still the same....

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1

No response from OCWEN/PHH.. They care nothing about the customer.

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1

The worse service I was Ocwen customer for more the 20 years. Ocwen sold the loan to PHH and now i can login to see my...

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1

I can't get hold of anyone OCWEN or PHH for a simple mortgage statement.

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PHH Mortgage and Ocwen Products and Services

Most reviewed product and services
  • Phh Mortgage Mortgage (137 reviews)
  • Phh Mortgage Customer Care (43 reviews)
  • Phh Mortgage Loan (20 reviews)
  • Ocwen Mortgage (526 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)