PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PHH Mortgage and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PHH Mortgage
Ocwen

PHH Mortgage and Ocwen Overview

Total reviews
341
1484
Company responses
0
0
Issues resolved
4
5

Ocwen was first mentioned on PissedConsumer on Sep 26, 2007 and since then this brand received 1484 reviews. It is 1143 reviews more than PHH Mortgage received since Sep 17, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with PHH Mortgage customer support team than with Ocwen customer service.

PHH Mortgage and Ocwen Consumer Ratings

Rank
187 out of 1293 in Loans and Mortgages category
179 out of 1293 in Loans and Mortgages category
Customer service
153 in category
167 in category
Reliability
145 in category
156 in category
Website
211 in category
178 in category

According to consumer ratings and reviews, Ocwen ranks 8 points higher in the Loans and Mortgages category than PHH Mortgage. People gave PHH Mortgage 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 197 points higher than the worst rated brand in this category. At the same time, Ocwen was rated 1.2 stars for Customer service criterion in this category and it is 183 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Ocwen has a higher rating than Ocwen. Regarding Website criterion, consumers gave PHH Mortgage 1.3 stars and it is 60% worse than other in category. Ocwen however was rated 1.5 stars and it is 51% worse than other in category.

PHH Mortgage and Ocwen Rating Details

Customer service
1.2 (146 reviews)
1.2 (295 reviews)
Reviewer's quote

Worst customer service ever! All I wanted was a payoff amount. Website maze leads to "click here" for amount only to bring up a phone number. Warns requesting amount may cost $30! No live people answer the phone, except for rarely someone in India who can't help US customers...

Reyan

...just another knife in the back of a good customer like me and why is congress not checking on these sort of violators and in particular why not good ole boy Don Trump himself?..

Kenneth Q
Reliability
1.2 (138 reviews)
1.2 (225 reviews)
Reviewer's quote

I accidentally pushed a wrong button when making my mortgage payment using the automated system. This resulted in making two payments

Kyeisha

I faxed over our modification packet the day after it arrived last week, and Ocwen said that the minimum days to send it is 37. I argued with them and they refused to take my house off sheriff sale, so I told them they were not in the business of helping ppl, they’re in the business of throwing a...

PissedConsumer1689272
Website
1.3 (132 reviews)
1.5 (270 reviews)
Reviewer's quote

...Now, I cannot get on the website (once again) to check my Nov payment, which has not come out of my account yet and I'm hoping they don't try to add a late payment to it. It should have come out by now. I do not like this company at all...

Etta L

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

Cheryl D

PHH Mortgage and Ocwen Pros and Cons

Pros
  • No pros - the company is an utter nightmare to deal with
  • I just want to pay my mortgage payment
  • There are no
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
Cons
  • Poor service lack of respect for customers
  • Incomptence
  • Misleading
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork

PHH Mortgage and Ocwen Most Positive Reviews

Top rated reviews
5

Im so sorry. I didnt know it was the pissed off site... everything was wonderful ...the gentleman that recieved the...

5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

PHH Mortgage and Ocwen Most Critical Reviews

Lowest rated reviews
1

PHH recently gave me a modification of my mortgage on an investment property, now they claim I am 6 months behind. I...

1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

PHH Mortgage and Ocwen Latest Reviews

Recent published reviews

I signed up for direct debit and in September it never came out and didnt know until the following month and paid it...

Read all 341 reviews
1

I faxed over our modification packet the day after it arrived last week, and Ocwen said that the minimum days to send...

Read all 1484 reviews

PHH Mortgage and Ocwen Products and Services

Most reviewed product and services
  • Phh Mortgage Mortgage (127 reviews)
  • Phh Mortgage Customer Care (35 reviews)
  • Phh Mortgage Loan (19 reviews)
  • Ocwen Mortgage (524 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)