PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ocwen and PHH Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ocwen
PHH Mortgage

Ocwen and PHH Mortgage Overview

Total reviews
1485
363
Company responses
0
0
Issues resolved
5
5

Ocwen was first mentioned on PissedConsumer on Sep 26, 2007 and since then this brand received 1485 reviews. It is 1122 reviews more than PHH Mortgage received since Sep 17, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with PHH Mortgage customer support team than with Ocwen customer service.

Ocwen and PHH Mortgage Consumer Ratings

Rank
183 out of 1192 in Loans and Mortgages category
190 out of 1192 in Loans and Mortgages category
Customer service
168 in category
150 in category
Product or Service Quality
182 in category
144 in category
Website
180 in category
213 in category

According to consumer ratings and reviews, Ocwen ranks 7 points higher in the Loans and Mortgages category than PHH Mortgage. People gave Ocwen 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 189 points higher than the worst rated brand in this category. At the same time, PHH Mortgage was rated 1.2 stars for Customer service criterion in this category and it is 207 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that PHH Mortgage has a higher rating than Ocwen. Regarding Website criterion, consumers gave Ocwen 1.5 stars and it is 50% worse than other in category. PHH Mortgage however was rated 1.3 stars and it is 59% worse than other in category.

Ocwen and PHH Mortgage Rating Details

Customer service
1.2 (295 reviews)
1.2 (158 reviews)
Reviewer's quote

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

PissedConsumer1607052

...Missing payments, incorrect escrow evaluations, bankruptcy problems, inept customer service operators. I had been paying my mortgage online for years. Now I am unable to..

Thomasa B
Product or Service Quality
1.1 (277 reviews)
1.3 (137 reviews)
Reviewer's quote

...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

DORIS B

waiting and waiting for customer service rep to get back to me over 0ver 30 minutes..

Jibreel
Website
1.5 (270 reviews)
1.3 (143 reviews)
Reviewer's quote

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

Cheryl D

website never works, you cannot login ever..

PissedConsumer1767781

Ocwen and PHH Mortgage Pros and Cons

Pros
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
  • No pros - the company is an utter nightmare to deal with
  • There are no
  • I just want to pay my mortgage payment
Cons
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork
  • Incomptence
  • Poor service lack of respect for customers
  • None contact or assistance

Ocwen and PHH Mortgage Most Positive Reviews

Top rated reviews
5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

5

Im so sorry. I didnt know it was the pissed off site... everything was wonderful ...the gentleman that recieved the...

Ocwen and PHH Mortgage Most Critical Reviews

Lowest rated reviews
1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

1

PHH recently gave me a modification of my mortgage on an investment property, now they claim I am 6 months behind. I...

Ocwen and PHH Mortgage Latest Reviews

Recent published reviews

I NEED THE PHONE # AND FAX NUMER FOR:
OCWEN LOAN SERVICING ISAOA
PO BOX 6723 , SPRINGFIELD,OH,45501

Read all 1485 reviews

I cannot not get in the website 1-24-2020 I have been trying every day for 2 month.
I called customer service and he told...

Read all 363 reviews

Ocwen and PHH Mortgage Products and Services

Most reviewed product and services
  • Ocwen Mortgage (524 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)
  • Phh Mortgage Mortgage (129 reviews)
  • Phh Mortgage Customer Care (36 reviews)
  • Phh Mortgage Loan (19 reviews)