Viking Cruises vs Oceania Cruises: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viking Cruises and Oceania Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Viking Cruises

Has verified representatives

3.5

Oceania Cruises

3.0

Viking Cruises

Oceania Cruises

Viking Cruises and Oceania Cruises Overview

Total reviews

127

Company responses

Issues resolved

Viking Cruises was first mentioned on PissedConsumer on Oct 7, 2010 and since then this brand received 127 reviews. It is 120 reviews more than Oceania Cruises received since Jun 19, 2011.

Viking Cruises and Oceania Cruises Consumer Ratings

Rank

4 out of 227 in Cruises and Ships category

6 out of 227 in Cruises and Ships category

Customer service

15 in category

0 in category

Staff

7 in category

0 in category

Exchange, Refund and Cancellation Policy

14 in category

20 in category

According to consumer ratings and reviews, Viking Cruises ranks 2 points higher in the Cruises and Ships category than Oceania Cruises. People gave Viking Cruises 1.6 stars for Customer service criterion in Cruises and Ships category and it is 22 points higher than the worst rated brand in this category. At the same time, Oceania Cruises was rated 5 stars for Customer service criterion in this category and it is 37 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Oceania Cruises has a higher rating than Viking Cruises. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Viking Cruises 1.6 stars and it is 62% greater than other in category. Oceania Cruises however was rated 1 stars and it is 51% worse than other in category.

Viking Cruises and Oceania Cruises Rating Details

Customer service

1.6 (65 reviews)

5 (1 review)

Reviewer's quote

We have been trying to work with Viking customer service representatives, with little success and much frustration. We just returned from a rather unfortunate experience on the Viking Embla, Passage to Eastern Europe, July 23 July, 2019 to 31 July 2019. We had been looking forward to our first...

ELKE G

Within 36 hrs of boarding we were sick along with 100 passengers. Quarantined then missed half of excursions even though we were well by then

Burma

Staff

3 (57 reviews)

5 (1 review)

Reviewer's quote

...We sat in lobby with no staff in sight. Finally at 5:15 the gentleman came to the desk and said we had to go upstairs to exit the boat, as there was a sister ship we had to go through to get to dock. Well my mother is 93 years old and with 15 minutes to spare and not a soul in sight to assist us..

Maddie G

No items

Exchange, Refund and Cancellation Policy

1.6 (49 reviews)

1 (1 review)

Reviewer's quote

...They made a partial refund of my deposit, but failed to return $1900. I am forced to sue them in Small Claims Court..

Donald Y

No items