PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viking Cruises and Oceania Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viking Cruises

Viking Cruises

Has verified representatives
3.5
Viking Cruises
Oceania Cruises

Viking Cruises and Oceania Cruises Overview

Total reviews
127
7
Company responses
87
0
Issues resolved
8
0

Viking Cruises was first mentioned on PissedConsumer on Oct 7, 2010 and since then this brand received 127 reviews. It is 120 reviews more than Oceania Cruises received since Jun 19, 2011.

Viking Cruises and Oceania Cruises Consumer Ratings

Rank
4 out of 227 in Cruises and Ships category
6 out of 227 in Cruises and Ships category
Customer service
15 in category
0 in category
Staff
7 in category
0 in category
Exchange, Refund and Cancellation Policy
14 in category
20 in category

According to consumer ratings and reviews, Viking Cruises ranks 2 points higher in the Cruises and Ships category than Oceania Cruises. People gave Viking Cruises 1.6 stars for Customer service criterion in Cruises and Ships category and it is 22 points higher than the worst rated brand in this category. At the same time, Oceania Cruises was rated 5 stars for Customer service criterion in this category and it is 37 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Oceania Cruises has a higher rating than Viking Cruises. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Viking Cruises 1.6 stars and it is 62% greater than other in category. Oceania Cruises however was rated 1 stars and it is 51% worse than other in category.

Viking Cruises and Oceania Cruises Rating Details

Customer service
1.6 (65 reviews)
5 (1 review)
Reviewer's quote

We have been trying to work with Viking customer service representatives, with little success and much frustration. We just returned from a rather unfortunate experience on the Viking Embla, Passage to Eastern Europe, July 23 July, 2019 to 31 July 2019. We had been looking forward to our first...

ELKE G

Within 36 hrs of boarding we were sick along with 100 passengers. Quarantined then missed half of excursions even though we were well by then

Burma
Staff
3 (57 reviews)
5 (1 review)
Reviewer's quote

...We sat in lobby with no staff in sight. Finally at 5:15 the gentleman came to the desk and said we had to go upstairs to exit the boat, as there was a sister ship we had to go through to get to dock. Well my mother is 93 years old and with 15 minutes to spare and not a soul in sight to assist us..

Maddie G

No items

Exchange, Refund and Cancellation Policy
1.6 (49 reviews)
1 (1 review)
Reviewer's quote

...They made a partial refund of my deposit, but failed to return $1900. I am forced to sue them in Small Claims Court..

Donald Y

No items

Viking Cruises and Oceania Cruises Pros and Cons

Pros
  • Staff
  • Food
  • Staff on the ship
No votes
Cons
  • Treatment of customer
  • Customer service
  • Platitudes and false sentiments that do not solve the problem
  • Stop sending me brochures

Viking Cruises and Oceania Cruises Most Positive Reviews

Top rated reviews
5

I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...

No votes

Viking Cruises and Oceania Cruises Most Critical Reviews

Lowest rated reviews
1

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...

3

Within 36 hrs of boarding we were sick along with 100 passengers. Quarantined then missed half of excursions even...

Viking Cruises and Oceania Cruises Latest Reviews

Recent published reviews
1

When anyone plans a cruise vacation, you listen to every word, detail and requirement the agent provides you. A Viking C...

Read all 127 reviews

I chose this cruise due to the fact it was NYC back NYC and stayed relatively close to USA.
Prior to sailing the Oceania...

Read all 7 reviews

Viking Cruises and Oceania Cruises Products and Services

Most reviewed product and services
  • Viking Cruises Cruise (48 reviews)
  • Viking Cruises Customer Care (19 reviews)
  • Viking Cruises Cruise Booking (10 reviews)