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Our website collected and compiled various consumer reviews about Viking Cruises and Oceania Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
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Viking Cruises and Oceania Cruises Consumer Ratings
Rank
4
out of 166 in Cruises and Ships category
20
out of 166 in Cruises and Ships category
Customer service
16
in category
2
in category
Price Affordability
18
in category
27
in category
Exchange, Refund and Cancellation Policy
15
in category
23
in category
Quality of Food
3
in category
0
in category
Viking Cruises and Oceania Cruises Rating Details
Customer service
1.8 (74 reviews)
4 (2 reviews)
Reviewer's quote
Have tried to get my agent, customer service and supervisors to match, but will not change. Could cancel and book, but that would probably cost me more money. Bad customer service, hoping the current world conditions will cause the cruise the cancel, get all my money back and never book with Viking...
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...such issues was placed by me on February 18, 2020 on YouTube and Facebook for your observation and consideration, which are: Most important issue is medical service on the Insignia ship that performed by unlicensed medical doctor in violation of Florida Statue 458 and Florida Heath Department and was confirmed by Guest Administrator,...
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Price Affordability
2.3 (61 reviews)
1 (1 review)
Reviewer's quote
For our short visit to France I was talked into upgrading our cabin which actually increased the price by quite a bit. At the time of booking I did ask does this include the non optional excursions and gratuities and I am sure I was told yes. Every piece of paper thereafter appeared to be standard...
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No items
Exchange, Refund and Cancellation Policy
1.6 (59 reviews)
1 (2 reviews)
Reviewer's quote
...Cruise cancelled due to Covid, we were offered refund or voucher for 125% to next cruise. We promptly booked another cruise for the end of August 2020, taking the voucher. Now our 2nd cruise was cancelled and Viking is refusing to give us a refund...
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Within 36 hrs of boarding we were sick along with 100 passengers. Quarantined then missed half of excursions even though we were well by then
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Quality of Food
3.5 (58 reviews)
5 (1 review)
Reviewer's quote
We have enjoyed many cruises with other cruise lines and the experience aboard the Egil has been truly the worst in terms of the quality of food and facilities. We do understand that the tiny portions served reflect European standards. Most of the staff on board were good, but surely not every one...
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No items
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Viking Cruises and Oceania Cruises Pros and Cons
Pros
Staff
Food
Staff on the ship
No votes
Cons
Treatment of customer
Customer service
Worst customer service
Violation florida stutue 458by usin unlicensed mediale service
Stop sending me brochures
Viking Cruises and Oceania Cruises Most Positive Reviews
Top rated reviews
5
I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...
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No votes
5
I could not be happier with Viking; the staff was awesome; Barbara Cruz, JoAna Guimaracs, and Leonie Hendry plus all...
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No votes
Viking Cruises and Oceania Cruises Most Critical Reviews
Lowest rated reviews
1
Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...
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1.6
Insignia Insignia Ocean Cruise complained update part Two This is my second attempt to observe Ocean Cruises Inc. violati...
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1
I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...
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2.6
Within 36 hrs of boarding we were sick along with 100 passengers. Quarantined then missed half of excursions even...
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Viking Cruises and Oceania Cruises Latest Reviews
Recent published reviews
No votes
After much hard work my travel agent, Emilia Timpo, Timpo Travel, was able to resolve the issue satisfactorily.
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No votes
I chose this cruise due to the fact it was NYC back NYC and stayed relatively close to USA. Prior to sailing the Oceania...
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1.8
Am scheduled to cruise on the 1st of November. Booked the cruise at the end of May and at the beginning of July...
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No votes
Stop sending brochures!!!!!!!!!!!!! HAve called, emailed and written!!!!
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Viking Cruises and Oceania Cruises Products and Services
Most reviewed product and services
Viking Cruises Cruise
(52 reviews)
Viking Cruises Customer Care
(20 reviews)
Viking Cruises Cruise Booking
(12 reviews)
Oceania Cruises Cruise Booking
(2 reviews)
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