PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Princess Cruises and Oceania Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Princess Cruises
Oceania Cruises

Princess Cruises and Oceania Cruises Overview

Total reviews
109
9
Company responses
0
0
Issues resolved
1
0

Princess Cruises and Oceania Cruises Consumer Ratings

Rank
13 out of 165 in Cruises and Ships category
28 out of 165 in Cruises and Ships category
Customer service
13 in category
3 in category
Exchange, Refund and Cancellation Policy
16 in category
23 in category
Quality of Accommodation
9 in category
24 in category
Quality of Food
12 in category
0 in category

Princess Cruises and Oceania Cruises Rating Details

Customer service
1.9 (51 reviews)
3 (3 reviews)
Reviewer's quote

...Extremely poor customer service and lack of care for people having issues..

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...such issues was placed by me on February 18, 2020 on YouTube and Facebook for your observation and consideration, which are: Most important issue is medical service on the Insignia ship that performed by unlicensed medical doctor in violation of Florida Statue 458 and Florida Heath Department and was confirmed by Guest Administrator,...

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Exchange, Refund and Cancellation Policy
1.7 (41 reviews)
1 (3 reviews)
Reviewer's quote

...Was told full refund 7-10 business days, which was also on their website. Called after 10 days, was told would be 30 days. Called after 30 days was told it would be 60 days...

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I don,t uderstand your question, What for you contact me . Did read my complaint abot Oceania Cruises violation?

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Quality of Accommodation
2.9 (39 reviews)
1 (1 review)
Reviewer's quote

...We've also seen a degradation in both the quality of food and service on Princess ships. Where you once received quality beef and Maine lobsters in the regular dining rooms, you now have to pay separately . I expressed my concerns and the issues I have been dealing with in an email to Ms...

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No items

Quality of Food
2.8 (38 reviews)
5 (1 review)
Reviewer's quote

The food was the same and seemed to be left over, and some of them were spoiled. Our room keeper had sent someone from maintenance to fix the problem in our bathroom. However, the maintenance person did not follow through after telling us that he need to replace a new part in order to fix the...

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No items

Princess Cruises and Oceania Cruises Pros and Cons

Pros
  • Cruise and ship
  • Actual cruise and ship
  • We felt that we were valued cutsomers
No votes
Cons
  • Unsanitary conditions
  • Lack of care
  • Disregarded and changed their refund policy
  • Violation florida stutue 458by usin unlicensed mediale service
  • Stop sending me brochures

Princess Cruises and Oceania Cruises Most Positive Reviews

Top rated reviews
5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

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No votes
5

Really enjoy the new ship for us on the Royal Princess. The problem is that the dance floor at the atrium is not even. T...

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No votes

Princess Cruises and Oceania Cruises Most Critical Reviews

Lowest rated reviews
1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

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1

I don,t uderstand your question, What for you contact me . Did read my complaint abot Oceania Cruises violation?

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1

I booked a Cruise on the Dawn Princess to leave on the 20th April but unfortunately I had to cancel due to ill health....

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1.6

Insignia Insignia Ocean Cruise complained update part Two
This is my second attempt to observe Ocean Cruises Inc. violati...

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Princess Cruises and Oceania Cruises Latest Reviews

Recent published reviews
No votes

I was supposed to get a refund for a cancelled cruise, and was told it would take 60-90 days. It is now over 100 days.
Al...

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No votes

I chose this cruise due to the fact it was NYC back NYC and stayed relatively close to USA.
Prior to sailing the Oceania...

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1

We have waited 90 days and no refund. They have $6800 of my money and been waiting since February.

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No votes

Stop sending brochures!!!!!!!!!!!!! HAve called, emailed and written!!!!

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Princess Cruises and Oceania Cruises Products and Services

Most reviewed product and services
  • Princess Cruises Cruise (25 reviews)
  • Princess Cruises Customer Care (14 reviews)
  • Princess Cruises Cruise Booking (12 reviews)
  • Oceania Cruises Cruise Booking (2 reviews)