PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ray Ban and Oakley as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ray Ban
2.0
Oakley
1.6
Ray Ban
Oakley

Ray Ban and Oakley Overview

Total reviews 571 123
Company responses 0 0
Issues resolved 9 1

Ray Ban and Oakley Consumer Ratings

Rank
228 out of 1421 in Jewelry and Accessories category
320 out of 1421 in Jewelry and Accessories category
Customer service
207 in category
243 in category
Website
277 in category
307 in category
Product or Service Quality
198 in category
249 in category
Value for money
197 in category
271 in category

Ray Ban and Oakley Rating Details

Customer service
1.4
(224 reviews)
1.3
(70 reviews)
Reviewer's quote

I will never buy from Rayban again!!! Absolute awful experience with their customer service agents. I ordered a pair of sunglasses several weeks ago now. Whilst the order arrived promptly, it was not my order, nor was it my name or address on the postage label...

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What the heck happened to Oakley?! Ive owned so many pairs of their glasses and the customer service Im dealing with right now is ridiculous! No one knows what theyre doing and they are being very passive aggressive with responses. Thing is, I decided to do it through Oakley. com instead of another...

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Website
1.9
(178 reviews)
1.7
(54 reviews)
Reviewer's quote

Ray bans website was glitching real bad and it wouldnt accept my form of payment. Turns out, my billing addy didnt match my pmt so I changed it to the correct one and now theyre saying that not only were they SHIPPED, they were delivered to that address which is my old address but still my banking...

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When I finished my order their website indicated that I qualified for "2 day express shipping" I figured that was great because I was planning to go on a trip to sunny Florida the following week so I'd have them prior to leaving as the order summary noted the expected arrival date was October 30th....

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Product or Service Quality
1.9
(178 reviews)
1.5
(53 reviews)
Reviewer's quote

I send those documents to Ray Ban customer Service team I call them to make sure documents were received. Ray Ban still states theres nothing they can do since the investigation on their end is final I ask them if they contacted UPS to see if the package was actually delivered to to me they state...

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...com (523****) regarding a prior request for warranty service. I was ultimately refused and told to seek remedy from a 3rd party..

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Value for money
2.1
(175 reviews)
1.6
(46 reviews)
Reviewer's quote

... someone stole my wallet with all my cards but I do have a digital card that I can give you to get my refund cause Im tired of waiting for them just refund my money and if you need the new cards information write me back and I will send it to you Ty....

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...I will be spending my money at Prada going forward for sunglasses..

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Ray Ban and Oakley Pros and Cons

Pros
  • Style
  • Great product
  • Sunglasses
  • Will never buy oakley again
  • I used to think they had nice sunglasses
  • Good looking glasses
Cons
  • Customer service
  • Bad communication
  • Not pleased with service
  • Obviously customer satisfaction not a priority
  • Customer service and mis representation
  • Customer service

Ray Ban and Oakley Most Positive Reviews

Top rated reviews
5

I had them less then a year and the right lense fell off and shattered.

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5

Hullo guys,
Im trying to chase up replacement lenses for split jacket (#OO9099-13~D008304)
Btw, Im not pi**ed or anything...

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5

Most excellent customer service in every way! Can't really talk to a person except the pissed off option which I...

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4.3

I have been trying for a month to get a refund on glasses that I sent back to Oakley. They received them back on...

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Ray Ban and Oakley Most Critical Reviews

Lowest rated reviews
1

I created an account. Ordered some glasses. Waited.
Logged on to check- no account. Checked my credit card, paid for glas...

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1

I bought the crossrange sunglasses from oakley. When I received them I was missing the large nose pad. I send them back...

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1

Placed an order, got charged twice, I've emailed, called and chatted, and Noone can give me information on my order

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1

I have been a long time buyer of oakley and the last pair i had was the flak jacket camo edition. I had to have them...

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Ray Ban and Oakley Latest Reviews

Recent published reviews
1

Its been almost two weeks since I ordered my glasses and still havent gotten them I want a full refund on it but I...

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2.4

I have left a review at Pissedconsumer.com (523****) regarding a prior request for warranty service. I was ultimately...

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No votes

I called customer service to follow my refund for the item i returned via UPS which was delivered on feb. 28, 2024 as pe...

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1.9

Oakley refused to honor my warranty after the lenses popped out of the frame. Because they had discontinued the model,...

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