PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NuMe and Sephora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NuMe
Sephora

NuMe and Sephora Overview

Total reviews 78 171
Company responses 53 0
Issues resolved 3 0

NuMe and Sephora Consumer Ratings

Rank
20 out of 311 in Beauty Supplies and Equipment category
149 out of 920 in Cosmetics and Personal Care category
Website
46 in category
106 in category
Customer service
41 in category
150 in category
Exchange, Refund and Cancellation Policy
37 in category
62 in category
Discounts and Special Offers
20 in category
103 in category

NuMe and Sephora Rating Details

Website
2.3 (43 reviews)
2.3 (75 reviews)
Reviewer's quote

...I expressed my frustration and wrote a review on their website. They contacted me and sent me ANOTHER wand. I got it and it worked..

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Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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Customer service
1.5 (43 reviews)
1.4 (90 reviews)
Reviewer's quote

...I contacted customer service and there is nothing they can do about it. I hear so many good things about nume so I decided to give them another chance. Now I am just left disappointed and curless..

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...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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Exchange, Refund and Cancellation Policy
1.3 (40 reviews)
2.1 (68 reviews)
Reviewer's quote

...95 exchange fee and are literally impossible to get on the phone. The 2 times i got them on the phone, they put me on a 8 minute hold to later put me on another to speak with a supervisor. All i needed was the exchange my UNOPENED curler for the thicker barrel one for the same price...

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...Its been marked as delivered back to the warehouse for over another week and still no refund! Never buy from them again. Oh and FYI, I mailed it back the day after I received it and the product was unopened!..

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Discounts and Special Offers
2.5 (40 reviews)
2.2 (62 reviews)
Reviewer's quote

I have an Octowand, which I received as a Christmas gift 2 years ago. After using it less than 10 times, (approximately 6 months ) the unit stopped working and just wouldn’t turn on at all. I have a number of other wands, so just put it away and started using the older, cheaper ones. Just this...

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Even worse, every time I try to redeem points with free offers, the latest and greatest items are always sold out. I feel that perhaps maybe its your own employees that grab all the good stuff because as an outside buying customer, the products I always want to try out are always out. So why even...

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NuMe and Sephora Pros and Cons

Pros
  • That it curls my hair just the way i want it
  • Products and the packaging is great
  • Packaging was nice
  • Variety of products
  • Range of products
  • I cant think of one thing
Cons
  • Horrible customer service
  • Worst customer service
  • Quality is so poor it is unusable
  • Poor customer service
  • Service
  • False advertising

NuMe and Sephora Most Positive Reviews

Top rated reviews
5

So i ordered the 32 mm magic wand after finally finding a curling iron that works for my hair! (Fyi, i have the 25 mm...

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5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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5

Awww I feel for u and ur bad experience ..I'm sorry that happens..yes mistakes do happen and it just happend to u with...

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4.9

I love my Sephora in Minot! They're great!!

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NuMe and Sephora Most Critical Reviews

Lowest rated reviews
1

I recently ordered from their website on Friday morning November 28, 2014 . When I tried making my purchase it said...

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1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

DO NOT BUY FROM NUME!! I ordered 1 curling wand from their site and they charged me 3 times for the same thing! They...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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NuMe and Sephora Latest Reviews

Recent published reviews
1.6

I am not one to write complaints about a product but this is my exception. I had bought a NuMe curling iron (200$)......

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No votes

The sales person was so rude to me

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No votes

I purchased on 2012, these were the Jenni Rivera Hair straighteners. I had these stored as memorabilia after the...

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No votes

I was a victim of discrimination at the Sephora in Richmond Virginia at 1408 North Parham Road.It is the Sephora inside...

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NuMe and Sephora Products and Services

Most reviewed product and services
  • Nume Flat Iron (12 reviews)
  • Nume Titan 3 Curling Iron (7 reviews)
  • Nume Curling Iron (4 reviews)
  • Sephora Customer Care (33 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Sales Representative (8 reviews)