PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norwegian Cruise Line and Viking Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norwegian Cruise Line
Viking Cruises

Norwegian Cruise Line and Viking Cruises Overview

Total reviews
201
144
Company responses
0
103
Issues resolved
2
8

Norwegian Cruise Line and Viking Cruises Consumer Ratings

Rank
22 out of 165 in Cruises and Ships category
4 out of 165 in Cruises and Ships category
Customer service
19 in category
16 in category
Exchange, Refund and Cancellation Policy
19 in category
16 in category
Website
19 in category
10 in category
Product or Service Quality
16 in category
8 in category

Norwegian Cruise Line and Viking Cruises Rating Details

Customer service
1.5 (108 reviews)
1.8 (72 reviews)
Reviewer's quote

...Need to have customer service or billing phone number..

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We have been trying to work with Viking customer service representatives, with little success and much frustration. We just returned from a rather unfortunate experience on the Viking Embla, Passage to Eastern Europe, July 23 July, 2019 to 31 July 2019. We had been looking forward to our first...

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Exchange, Refund and Cancellation Policy
1.4 (90 reviews)
1.7 (57 reviews)
Reviewer's quote

...We were told they would give us a full refund by supervisor at the pier and they would get our luggage off the boat. Well 2. 5 hours later the ship sailed into the sunset without us but our luggage was going to have fun...

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...Cruise cancelled due to Covid, we were offered refund or voucher for 125% to next cruise. We promptly booked another cruise for the end of August 2020, taking the voucher. Now our 2nd cruise was cancelled and Viking is refusing to give us a refund...

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Website
2.4 (79 reviews)
3 (54 reviews)
Reviewer's quote

com/cruise-ship/sky/staterooms/balcony The cabin I got and that photo is attached I believe was not even close to what is on there sky website it was very small and a port hole window in the side with a small balcony also Iam a big man it was so tiny and the shower was very small ! I dont think 2...

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Somehow I ended up sending an E-mail to Viking through this website. I did receive a personal phone call from a Viking rep and after a pleasant conversation about Viking ( with whom I have done three fabulous cruises) I was assured my suggestion would be passed on to the excursion desk. My only...

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Product or Service Quality
1.9 (79 reviews)
2.5 (59 reviews)
Reviewer's quote

When u call to speak to someone in customer service about your concern they read a script saying you will be kept safe because of there vigorous health checks. The reality people can have the virus and be shedding it to others. Never have purchase travel insurance because we wouldnt be cancelling...

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If you plan on booking a Viking Cruise, all inclusive air and hotel, just know there is no Customer Service after fully paying. We are healthy and active in our 60s. My husband, unexpectedly, was diagnosed with osteomyelitis and will need 4 to 6 weeks of IV infusions...

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Norwegian Cruise Line and Viking Cruises Pros and Cons

Pros
  • Food
  • Itinerary offering that is why we booked
  • No pros
  • Staff
  • Food
  • Staff on the ship
Cons
  • Uncaring attitude
  • Unethical refund policy
  • Very poor customer service
  • Treatment of customer
  • Customer service
  • Worst customer service

Norwegian Cruise Line and Viking Cruises Most Positive Reviews

Top rated reviews
5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

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5

I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...

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5

This review is in response to the poor or non-existent post-cruise customer care from Norwegian Cruise Lines (NCL).
I com...

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5

I could not be happier with Viking; the staff was awesome; Barbara Cruz, JoAna Guimaracs, and Leonie Hendry plus all...

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Norwegian Cruise Line and Viking Cruises Most Critical Reviews

Lowest rated reviews
1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

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1

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...

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1

My sister & husband were booked on this cruise. This was going to be her birthday and anniversary gift (after...

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1

I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...

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Norwegian Cruise Line and Viking Cruises Latest Reviews

Recent published reviews
No votes

In December I booked a cruise for 19 of my family members which due to the virus situation I needed to cancel in early M...

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2.9

Our original cruise was booked for April 2020 (we had booked & paid in full two years prior). Cruise cancelled due...

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1.3

We were denied boarding on the Norwegian breakaway march 7 2020. We were told they would give us a full refund by...

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5

I was not "pissed off" but wanted to make a suggestion for an excursion on a future Viking cruise. Somehow I ended up...

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Norwegian Cruise Line and Viking Cruises Products and Services

Most reviewed product and services
  • Norwegian Cruise Line Cruise (55 reviews)
  • Norwegian Cruise Line Customer Care (33 reviews)
  • Norwegian Cruise Line Cruise Booking (14 reviews)
  • Viking Cruises Cruise (51 reviews)
  • Viking Cruises Customer Care (20 reviews)
  • Viking Cruises Cruise Booking (11 reviews)