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Norwegian Cruise Line
Viking Cruises

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Norwegian Cruise Line

Norwegian Cruise Line

2.1
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 174 TOTAL REVIEWS
Rank
17 out of 226
in Cruises and Ships category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    60
  • SUCCESSFUL
    25%
  • AVG CALL DURATION
    06:03
  • ISSUES RESOLVED
    21%
Top Products and Services
2.3
49 reviews
2.6
31 reviews
2.6
12 reviews
Viking Cruises

Viking Cruises

Has verified representatives
3.5
  • 8 ISSUES RESOLVED
  • 87 COMPANY RESPONSES
  • 127 TOTAL REVIEWS
Rank
4 out of 226
in Cruises and Ships category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    13
  • SUCCESSFUL
    54%
  • AVG CALL DURATION
    04:18
  • ISSUES RESOLVED
    20%
Top Products and Services
2.6
47 reviews
3.2
19 reviews
4
10 reviews

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