PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Royal Caribbean and Norwegian Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Royal Caribbean
Norwegian Cruise Line

Royal Caribbean and Norwegian Cruise Line Overview

Total reviews 336 218
Company responses 0 0
Issues resolved 5 3

Royal Caribbean and Norwegian Cruise Line Consumer Ratings

Rank
20 out of 168 in Cruises and Ships category
21 out of 168 in Cruises and Ships category
Customer service
19 in category
20 in category
Website
19 in category
20 in category
Exchange, Refund and Cancellation Policy
14 in category
21 in category
Price Affordability
19 in category
18 in category

Royal Caribbean and Norwegian Cruise Line Rating Details

Customer service
1.6 (138 reviews)
1.5 (115 reviews)
Reviewer's quote

...Customer service should all be retrained and empowered..

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...I have cruised for years with NFL but after the last 2 years and dealing with customer service and losing so much money. I will never cruise again with them. Be aware stay away from their future cruise credits...

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Website
2.4 (123 reviews)
2.3 (86 reviews)
Reviewer's quote

Nonetheless, on the RCL website, there was an advisory that persons with certain health conditions would not be allowed to sail on all future cruises until further notice. To be clear, our cruise sailing had not yet been canceled. However, RCL verified on the phone that I would be turned away at...

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com/cruise-ship/sky/staterooms/balcony The cabin I got and that photo is attached I believe was not even close to what is on there sky website it was very small and a port hole window in the side with a small balcony also Iam a big man it was so tiny and the shower was very small ! I dont think 2...

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Exchange, Refund and Cancellation Policy
1.7 (117 reviews)
1.4 (96 reviews)
Reviewer's quote

...They won't give a cruise credit or refund the difference in price. This is completely unacceptable and everyone should know about their policies..

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They falsely advertised that if your cruise was cancelled by Covid, you could get a refund even if you rebook and was cancelled again. My NCL agent even said yes you could get a refund if it is cancelled for a second time. Well, when it was cancelled again, I tried calling and texting my agent that...

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Price Affordability
2.4 (115 reviews)
2.4 (82 reviews)
Reviewer's quote

...as told since the cruise was so expensive to keep checking if the rates go down and if they do before the cruise date I would be accommodated with the reduced price. The cruise has went way down from what I paid and now told after paid in full I cant get the reduced price. How is that even right? Everyone is expected ...

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...While we did not use the medical center, we understand the price of medical care was outrageous, so passengers waited to get cold stuff at the port. I was told the ship ran out of NyQuil in the sundry area to purchase. 8)Welcome on the ship: We really did not feel welcomed at all...

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Royal Caribbean and Norwegian Cruise Line Pros and Cons

Pros
  • Ship
  • Dinning room waiters and room attendants
  • Waiter
  • Food
  • Itinerary offering that is why we booked
  • No pros
Cons
  • Customer service
  • Customer service relations department and policies
  • Casino
  • Unethical refund policy
  • Uncaring attitude
  • Very poor customer service

Royal Caribbean and Norwegian Cruise Line Most Positive Reviews

Top rated reviews
5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

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5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

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5

Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...

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5

This review is in response to the poor or non-existent post-cruise customer care from Norwegian Cruise Lines (NCL).
I com...

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Royal Caribbean and Norwegian Cruise Line Most Critical Reviews

Lowest rated reviews
1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

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1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

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1

ROYAL CARRIBBEAN IS A PREDATORY AND CRIMINAL COMPANY.
DEMAND YOUR MONEY BACK OR SUE THESE CROOKS
=======================...

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1

My sister & husband were booked on this cruise. This was going to be her birthday and anniversary gift (after...

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Royal Caribbean and Norwegian Cruise Line Latest Reviews

Recent published reviews
1

Dear President Bayley Karma has come to get even with you I wrote to your customer service what a *** cruise line you...

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No votes

need phone number of accounting dept

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1

Royal Caribbean charged me full price for an excursion that was on sale. They won't give a cruise credit or refund the...

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1

They falsely advertised that if your cruise was cancelled by Covid, you could get a refund even if you rebook and was...

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Royal Caribbean and Norwegian Cruise Line Products and Services

Most reviewed product and services
  • Royal Caribbean Cruise (100 reviews)
  • Royal Caribbean Cruise Booking (36 reviews)
  • Royal Caribbean Enchantment Of The Seas Cruise (3 reviews)
  • Norwegian Cruise Line Cruise (57 reviews)
  • Norwegian Cruise Line Cruise Booking (16 reviews)
  • Norwegian Cruise Line Room (3 reviews)