PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Royal Caribbean and Norwegian Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Royal Caribbean
Norwegian Cruise Line

Royal Caribbean and Norwegian Cruise Line Overview

Total reviews
304
184
Company responses
0
0
Issues resolved
5
2

Royal Caribbean was first mentioned on PissedConsumer on Jun 4, 2008 and since then this brand received 304 reviews. It is 120 reviews more than Norwegian Cruise Line received since Mar 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Royal Caribbean customer support team than with Norwegian Cruise Line customer service.

Royal Caribbean and Norwegian Cruise Line Consumer Ratings

Rank
13 out of 197 in Cruises and Ships category
16 out of 197 in Cruises and Ships category
Customer service
16 in category
17 in category
Staff
11 in category
15 in category
Website
16 in category
15 in category

According to consumer ratings and reviews, Royal Caribbean ranks 3 points higher in the Cruises and Ships category than Norwegian Cruise Line. People gave Royal Caribbean 1.6 stars for Customer service criterion in Cruises and Ships category and it is 21 points higher than the worst rated brand in this category. At the same time, Norwegian Cruise Line was rated 1.5 stars for Customer service criterion in this category and it is 20 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Royal Caribbean has a higher rating than Norwegian Cruise Line. Regarding Website criterion, consumers gave Royal Caribbean 2.4 stars and it is 57% greater than other in category. Norwegian Cruise Line however was rated 2.5 stars and it is 59% greater than other in category.

Royal Caribbean and Norwegian Cruise Line Rating Details

Customer service
1.6 (127 reviews)
1.5 (97 reviews)
Reviewer's quote

...Reason of review: Poor customer service. Monetary Loss: $1500. Preferred solution: Full refund...

julia k

...Customer service, if you can call it that, was very very rude and would not let me talk to a supervisor. I also had to prove, date, time, phone number, name of the person I talked to, when I called. Who remembers all of that...

Sherene
Staff
2.6 (118 reviews)
2.3 (80 reviews)
Reviewer's quote

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...

john

...Medeiros, shore excursion and JR from Cruise Director Staff. This compellation of the below information took me over 2 hours to put together for this memo. Again it is my hope you will read it in its entirety...

Jacquelyn C
Website
2.4 (113 reviews)
2.5 (73 reviews)
Reviewer's quote

...I booked a cruise and nowhere on the website does it show me my actual receipt or itinerary. I have sent 2 emails to them (of course i can't send it from my regular email to keep track, it has to go through the email on their website. ) I still do not have a response...

angela w

com/cruise-ship/sky/staterooms/balcony The cabin I got and that photo is attached I believe was not even close to what is on there sky website it was very small and a port hole window in the side with a small balcony also Iam a big man it was so tiny and the shower was very small ! I dont think 2...

Dino P

Royal Caribbean and Norwegian Cruise Line Pros and Cons

Pros
  • Ship
  • Waiter
  • Restaurants
  • Food
  • Itinerary offering that is why we booked
  • Ships and staff onboard
Cons
  • Customer service
  • Customer service relations department and policies
  • Casino
  • Uncaring attitude
  • Unethical refund policy
  • Lack of concerns for the customer

Royal Caribbean and Norwegian Cruise Line Most Positive Reviews

Top rated reviews
5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

Royal Caribbean and Norwegian Cruise Line Most Critical Reviews

Lowest rated reviews
1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

Royal Caribbean and Norwegian Cruise Line Latest Reviews

Recent published reviews
1

Two nights before our cruise on December 7th 2019, we had our rental car broken into in our hotel parking lot in Miami....

Read all 304 reviews

Destiny was able to answer my question

Read all 184 reviews

Royal Caribbean and Norwegian Cruise Line Products and Services

Most reviewed product and services
  • Royal Caribbean Cruise (92 reviews)
  • Royal Caribbean Customer Care (56 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)
  • Norwegian Cruise Line Cruise (53 reviews)
  • Norwegian Cruise Line Customer Care (31 reviews)
  • Norwegian Cruise Line Cruise Booking (14 reviews)