PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norwegian Cruise Line and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norwegian Cruise Line
Royal Caribbean

Norwegian Cruise Line and Royal Caribbean Overview

Total reviews
178
300
Company responses
0
0
Issues resolved
2
4

Royal Caribbean was first mentioned on PissedConsumer on Jun 4, 2008 and since then this brand received 300 reviews. It is 122 reviews more than Norwegian Cruise Line received since Mar 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Norwegian Cruise Line customer support team and Royal Caribbean customer service.

Norwegian Cruise Line and Royal Caribbean Consumer Ratings

Rank
17 out of 227 in Cruises and Ships category
13 out of 227 in Cruises and Ships category
Customer service
17 in category
16 in category
Exchange, Refund and Cancellation Policy
16 in category
11 in category
Staff
16 in category
12 in category

According to consumer ratings and reviews, Royal Caribbean ranks 4 points higher in the Cruises and Ships category than Norwegian Cruise Line. People gave Norwegian Cruise Line 1.6 stars for Customer service criterion in Cruises and Ships category and it is 20 points higher than the worst rated brand in this category. At the same time, Royal Caribbean was rated 1.6 stars for Customer service criterion in this category and it is 21 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Royal Caribbean has a higher rating than Norwegian Cruise Line. Regarding Staff criterion, consumers gave Norwegian Cruise Line 2.3 stars and it is 57% greater than other in category. Royal Caribbean however was rated 2.7 stars and it is 68% greater than other in category.

Norwegian Cruise Line and Royal Caribbean Rating Details

Customer service
1.6 (93 reviews)
1.6 (126 reviews)
Reviewer's quote

...the phone not only was I lied to, transferred 6 times while on the call if that is not frustrating enough the call lasted 2 hours do to NCL lack of care and customer service. To put the icing on the cake the so called supervisor was of less help than the regular agent that I spoke with she had no customer service skills and thought a $50 on board credit would make...

Natasha P

I'm Platinum status having taken 7 cruises with Royal. We have enjoyed our past cruises until this last one. The cruise was cut short on due to DORIAN and went for only 2 days. The night before sailing we learned that we would not go CoCo Cay. As a result, when we boarded the ship I requested the...

Louis A
Exchange, Refund and Cancellation Policy
1.5 (80 reviews)
1.7 (103 reviews)
Reviewer's quote

... man it was so tiny and the shower was very small ! I dont think 2 people could be very relaxed in this small room they gave me! They will not give me a total refund or put me on a future cruise with the balcony cabin I was expecting to get ! Is this even legal? If they dont resolve this properly then I will never go on one of there ships again! Iam still totally shocked and sad about it all!....

Dino P

...the booking went horrible first they said they returned my deposit on a non refundable cruise. first of all its non refundable . second has any one seen all the reviews for them...

julia k
Staff
2.3 (78 reviews)
2.7 (117 reviews)
Reviewer's quote

...Medeiros, shore excursion and JR from Cruise Director Staff. This compellation of the below information took me over 2 hours to put together for this memo. Again it is my hope you will read it in its entirety...

Jacquelyn C

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...

john

Norwegian Cruise Line and Royal Caribbean Pros and Cons

Pros
  • Food
  • Itinerary offering that is why we booked
  • No pros
  • Ship
  • Waiter
  • Restaurants
Cons
  • Uncaring attitude
  • Unethical refund policy
  • Lack of concerns for the customer
  • Customer service
  • Customer service relations department and policies
  • Casino

Norwegian Cruise Line and Royal Caribbean Most Positive Reviews

Top rated reviews
5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

Norwegian Cruise Line and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

Norwegian Cruise Line and Royal Caribbean Latest Reviews

Recent published reviews
1

I had a horrible experience trying to book a cruise over the phone not only was I lied to, transferred 6 times while on...

Read all 178 reviews
1.6

Me an my gf planned a quick getaway for 5 days. After so we fell ill an drugged in costa maya an Cozumel Mexico after...

Read all 300 reviews

Norwegian Cruise Line and Royal Caribbean Products and Services

Most reviewed product and services
  • Norwegian Cruise Line Cruise (51 reviews)
  • Norwegian Cruise Line Customer Care (30 reviews)
  • Norwegian Cruise Line Cruise Booking (13 reviews)
  • Royal Caribbean Cruise (93 reviews)
  • Royal Caribbean Customer Care (55 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)