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Norwegian Cruise Line
Royal Caribbean

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Norwegian Cruise Line

Norwegian Cruise Line

2.1
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 165 TOTAL REVIEWS
Rank
15 out of 226
in Cruises and Ships category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    51
  • SUCCESSFUL
    29%
  • AVG CALL DURATION
    06:03
  • ISSUES RESOLVED
    23%
Top Products and Services
2.3
48 reviews
2.7
26 reviews
2.6
12 reviews
Royal Caribbean

Royal Caribbean

2.2
  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 295 TOTAL REVIEWS
Rank
12 out of 226
in Cruises and Ships category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    39
  • SUCCESSFUL
    44%
  • AVG CALL DURATION
    03:17
  • ISSUES RESOLVED
    38%
Top Products and Services
2.1
93 reviews
2
54 reviews
2.9
32 reviews

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