PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norwegian Cruise Line and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norwegian Cruise Line
Royal Caribbean

Norwegian Cruise Line and Royal Caribbean Overview

Total reviews
185
304
Company responses
0
0
Issues resolved
2
5

Royal Caribbean was first mentioned on PissedConsumer on Jun 4, 2008 and since then this brand received 304 reviews. It is 119 reviews more than Norwegian Cruise Line received since Mar 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Royal Caribbean customer support team than with Norwegian Cruise Line customer service.

Norwegian Cruise Line and Royal Caribbean Consumer Ratings

Rank
16 out of 197 in Cruises and Ships category
13 out of 197 in Cruises and Ships category
Customer service
17 in category
16 in category
Exchange, Refund and Cancellation Policy
16 in category
9 in category
Staff
14 in category
11 in category

According to consumer ratings and reviews, Royal Caribbean ranks 3 points higher in the Cruises and Ships category than Norwegian Cruise Line. People gave Norwegian Cruise Line 1.5 stars for Customer service criterion in Cruises and Ships category and it is 20 points higher than the worst rated brand in this category. At the same time, Royal Caribbean was rated 1.6 stars for Customer service criterion in this category and it is 21 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Royal Caribbean has a higher rating than Norwegian Cruise Line. Regarding Staff criterion, consumers gave Norwegian Cruise Line 2.3 stars and it is 62% greater than other in category. Royal Caribbean however was rated 2.6 stars and it is 70% greater than other in category.

Norwegian Cruise Line and Royal Caribbean Rating Details

Customer service
1.5 (98 reviews)
1.6 (127 reviews)
Reviewer's quote

...Need to have customer service or billing phone number..

Henny

...Reason of review: Poor customer service. Monetary Loss: $1500. Preferred solution: Full refund...

julia k
Exchange, Refund and Cancellation Policy
1.4 (83 reviews)
1.7 (104 reviews)
Reviewer's quote

...I called and requested a refund. . Customer service, if you can call it that, was very very rude and would not let me talk to a supervisor...

Sherene

Since this was our first time cruising with Royal Caribbean, we were not familiar with their upgrade policy. (Since we had just returned from a Princess cruise where they sent us an upgrade offer for free, we put in for it, and received it - all for no extra cost. ) We received the upgrade offer...

Carol G
Staff
2.3 (81 reviews)
2.6 (118 reviews)
Reviewer's quote

...Medeiros, shore excursion and JR from Cruise Director Staff. This compellation of the below information took me over 2 hours to put together for this memo. Again it is my hope you will read it in its entirety...

Jacquelyn C

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...

john

Norwegian Cruise Line and Royal Caribbean Pros and Cons

Pros
  • Food
  • Itinerary offering that is why we booked
  • No pros
  • Ship
  • Waiter
  • Restaurants
Cons
  • Uncaring attitude
  • Unethical refund policy
  • Lack of concerns for the customer
  • Customer service
  • Customer service relations department and policies
  • Casino

Norwegian Cruise Line and Royal Caribbean Most Positive Reviews

Top rated reviews
5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

Norwegian Cruise Line and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

Norwegian Cruise Line and Royal Caribbean Latest Reviews

Recent published reviews
3.8

I accidentally took a remote control. I want to return it and not be billed.
Need to have customer service or billing pho...

Read all 185 reviews
1

Two nights before our cruise on December 7th 2019, we had our rental car broken into in our hotel parking lot in Miami....

Read all 304 reviews

Norwegian Cruise Line and Royal Caribbean Products and Services

Most reviewed product and services
  • Norwegian Cruise Line Cruise (54 reviews)
  • Norwegian Cruise Line Customer Care (31 reviews)
  • Norwegian Cruise Line Cruise Booking (14 reviews)
  • Royal Caribbean Cruise (92 reviews)
  • Royal Caribbean Customer Care (56 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)