PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norwegian Cruise Line and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norwegian Cruise Line
Royal Caribbean

Norwegian Cruise Line and Royal Caribbean Overview

Total reviews
210
332
Company responses
0
0
Issues resolved
3
5

Norwegian Cruise Line and Royal Caribbean Consumer Ratings

Rank
19 out of 166 in Cruises and Ships category
17 out of 166 in Cruises and Ships category
Customer service
19 in category
18 in category
Exchange, Refund and Cancellation Policy
19 in category
13 in category
Website
18 in category
19 in category
Number of Destinations
16 in category
17 in category

Norwegian Cruise Line and Royal Caribbean Rating Details

Customer service
1.5 (112 reviews)
1.6 (137 reviews)
Reviewer's quote

...I have cruised for years with NFL but after the last 2 years and dealing with customer service and losing so much money. I will never cruise again with them. Be aware stay away from their future cruise credits...

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...Customer service should all be retrained and empowered..

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Exchange, Refund and Cancellation Policy
1.4 (93 reviews)
1.7 (117 reviews)
Reviewer's quote

...I cancelled back in March and was told 7 to 10 day to refund. When my refund didn't appear, I called Norwegian and was told 90 days. It is now July 10th and still no refund! Numerous calls to Norwegian end up in my being disconnected...

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I canceled the cruise and asked for a refund on April 7th, 2020 one day before the final payment was originally due. RCL had extended the final payment date by a month but, I didn't see any reason to keep a reservation for a cabin I knew RCL would never let me sail in. No amount of logic could stop...

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Website
2.4 (83 reviews)
2.4 (122 reviews)
Reviewer's quote

com/cruise-ship/sky/staterooms/balcony The cabin I got and that photo is attached I believe was not even close to what is on there sky website it was very small and a port hole window in the side with a small balcony also Iam a big man it was so tiny and the shower was very small ! I dont think 2...

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...They will not respond in any fashion to our inquiries, and they have not updated their website in over a month..

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Number of Destinations
3 (83 reviews)
2.9 (107 reviews)
Reviewer's quote

...My Confirmation number is 42818418. A reply would be appreciated, Thank you..

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The Royal Caribbean representative gave me a cancellation number and told me I would be refunded the full amount of what I was owed which was $7264 and never mentioned ANYTHING about only a 50% refund. A couple of weeks later, the refund showed in my account but it was only for $3545. I called to...

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Norwegian Cruise Line and Royal Caribbean Pros and Cons

Pros
  • Food
  • Itinerary offering that is why we booked
  • No pros
  • Ship
  • Dinning room waiters and room attendants
  • Waiter
Cons
  • Unethical refund policy
  • Uncaring attitude
  • Very poor customer service
  • Customer service
  • Customer service relations department and policies
  • Casino

Norwegian Cruise Line and Royal Caribbean Most Positive Reviews

Top rated reviews
5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

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5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

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5

This review is in response to the poor or non-existent post-cruise customer care from Norwegian Cruise Lines (NCL).
I com...

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5

Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...

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Norwegian Cruise Line and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

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1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

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1

My sister & husband were booked on this cruise. This was going to be her birthday and anniversary gift (after...

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1

ROYAL CARRIBBEAN IS A PREDATORY AND CRIMINAL COMPANY.
DEMAND YOUR MONEY BACK OR SUE THESE CROOKS
=======================...

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Norwegian Cruise Line and Royal Caribbean Latest Reviews

Recent published reviews
No votes

Hello,
I have received my cancellation invoice and a credit to my USAA Visa ending in #6369, for $4354.00, for reservatio...

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No votes

a group of us booked a cruise on Allure of the Seas for August
A A

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No votes

Tenia pagado y contratado un crucero con fecha de partida Marzo 14 2020 desde Sab Antonio Chile, hasta Miami USA con dur...

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No votes

As we all aware COVID-19 happened and our April 11 cruise was cancelled. Actually we were told on March 20 by Royal Cari...

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Norwegian Cruise Line and Royal Caribbean Products and Services

Most reviewed product and services
  • Norwegian Cruise Line Cruise (56 reviews)
  • Norwegian Cruise Line Customer Care (34 reviews)
  • Norwegian Cruise Line Cruise Booking (14 reviews)
  • Royal Caribbean Cruise (99 reviews)
  • Royal Caribbean Customer Care (59 reviews)
  • Royal Caribbean Cruise Booking (35 reviews)