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Norwegian Cruise Line

Cruises and Ships
  • 0 ISSUES RESOLVED
  • 60 TOTAL REVIEWS
  • $36.7K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
2.2
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
  • Food 2
  • Family fiendly 2
  • Weather 1
  • Suite perks 1
  • Specialty dining 1

Customers don't like

  • Uncaring attitude3
  • Staff failed us1
  • Not purchased additions to my credit card1
  • Customer service1
  • Bed food smoke filled resturants balcony size of the cabin costs1
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  • 0 ISSUES RESOLVED
  • 83 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
  • Cruise 2
  • Very friendly sales representatives 1
  • Price 1
  • I liked the product and sales approach 1

Customers don't like

  • Deception in package4
  • Staff not reachable after purchased2
  • Overall misrepresentation of the cruise package2
  • Most resorts listed for use with certificate were off season2
  • Very limited choices of resorts for use with certificate1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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