PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Princess Cruises and Norwegian Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Princess Cruises
Norwegian Cruise Line

Princess Cruises and Norwegian Cruise Line Overview

Total reviews
85
186
Company responses
0
0
Issues resolved
1
2

Norwegian Cruise Line was first mentioned on PissedConsumer on Mar 8, 2008 and since then this brand received 186 reviews. It is 101 reviews more than Princess Cruises received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Princess Cruises customer support team and Norwegian Cruise Line customer service.

Princess Cruises and Norwegian Cruise Line Consumer Ratings

Rank
8 out of 197 in Cruises and Ships category
16 out of 197 in Cruises and Ships category
Customer service
10 in category
17 in category
Staff
12 in category
14 in category
Quality of Accommodation
7 in category
14 in category

According to consumer ratings and reviews, Princess Cruises ranks 8 points higher in the Cruises and Ships category than Norwegian Cruise Line. People gave Princess Cruises 2 stars for Customer service criterion in Cruises and Ships category and it is 27 points higher than the worst rated brand in this category. At the same time, Norwegian Cruise Line was rated 1.5 stars for Customer service criterion in this category and it is 20 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Princess Cruises has a higher rating than Norwegian Cruise Line. Regarding Quality of Accommodation criterion, consumers gave Princess Cruises 2.9 stars and it is 81% greater than other in category. Norwegian Cruise Line however was rated 2.3 stars and it is 62% greater than other in category.

Princess Cruises and Norwegian Cruise Line Rating Details

Customer service
2 (40 reviews)
1.5 (99 reviews)
Reviewer's quote

...-The over all customer service was not even close to the exceptional customer service of Royal Caribbean. We seemed to be a bother to the staff about 80% of the time. Also, they seemed to be extremely short staffed...

PissedConsumer1404843

...Need to have customer service or billing phone number..

Henny
Staff
2.6 (35 reviews)
2.3 (81 reviews)
Reviewer's quote

About the forth day i did spend more time out of my room and there were staff out off there uniform taking photos of me . Its Taken me about eight weeks to feel better and after complaining have not herd anything from them . In the time after i slipped two days after was my 30th wedding anniversary...

ann m

...Medeiros, shore excursion and JR from Cruise Director Staff. This compellation of the below information took me over 2 hours to put together for this memo. Again it is my hope you will read it in its entirety...

Jacquelyn C
Quality of Accommodation
2.9 (34 reviews)
2.3 (72 reviews)
Reviewer's quote

...We've also seen a degradation in both the quality of food and service on Princess ships. Where you once received quality beef and Maine lobsters in the regular dining rooms, you now have to pay separately . I expressed my concerns and the issues I have been dealing with in an email to Ms...

Ray D

The food was the talk of the ship, for its poor quality. We dined in the Venetian and the buffet. We feel you are pushing people to use the extra charge restuarants, as we were all upset about the food...

lesley W

Princess Cruises and Norwegian Cruise Line Pros and Cons

Pros
  • Cruise and ship
  • Actual cruise and ship
  • Restaurants - specialty sabatinis
  • Food
  • Itinerary offering that is why we booked
  • No pros
Cons
  • Unsanitary conditions
  • Unclean environment
  • Tour and waiting in line to get into the dinning room
  • Uncaring attitude
  • Unethical refund policy
  • Lack of concerns for the customer

Princess Cruises and Norwegian Cruise Line Most Positive Reviews

Top rated reviews
5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

Princess Cruises and Norwegian Cruise Line Most Critical Reviews

Lowest rated reviews
1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

Princess Cruises and Norwegian Cruise Line Latest Reviews

Recent published reviews
5

very well by representative excellent service

Read all 85 reviews
1

When we booked 12 cabins with our Norweigen representative we thought we had group credits coming back, we found out our...

Read all 186 reviews

Princess Cruises and Norwegian Cruise Line Products and Services

Most reviewed product and services
  • Princess Cruises Cruise (22 reviews)
  • Princess Cruises Customer Care (11 reviews)
  • Princess Cruises Cruise Booking (10 reviews)
  • Norwegian Cruise Line Cruise (53 reviews)
  • Norwegian Cruise Line Customer Care (31 reviews)
  • Norwegian Cruise Line Cruise Booking (14 reviews)