PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norwegian Cruise Line and Princess Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norwegian Cruise Line
Princess Cruises

Norwegian Cruise Line and Princess Cruises Overview

Total reviews
178
82
Company responses
0
0
Issues resolved
2
1

Norwegian Cruise Line was first mentioned on PissedConsumer on Mar 8, 2008 and since then this brand received 178 reviews. It is 96 reviews more than Princess Cruises received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Norwegian Cruise Line customer support team and Princess Cruises customer service.

Norwegian Cruise Line and Princess Cruises Consumer Ratings

Rank
17 out of 227 in Cruises and Ships category
9 out of 227 in Cruises and Ships category
Customer service
17 in category
8 in category
Exchange, Refund and Cancellation Policy
16 in category
7 in category
Staff
16 in category
13 in category

According to consumer ratings and reviews, Princess Cruises ranks 8 points higher in the Cruises and Ships category than Norwegian Cruise Line. People gave Norwegian Cruise Line 1.6 stars for Customer service criterion in Cruises and Ships category and it is 20 points higher than the worst rated brand in this category. At the same time, Princess Cruises was rated 2 stars for Customer service criterion in this category and it is 29 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Princess Cruises has a higher rating than Norwegian Cruise Line. Regarding Staff criterion, consumers gave Norwegian Cruise Line 2.3 stars and it is 57% greater than other in category. Princess Cruises however was rated 2.6 stars and it is 65% greater than other in category.

Norwegian Cruise Line and Princess Cruises Rating Details

Customer service
1.6 (93 reviews)
2 (39 reviews)
Reviewer's quote

...the phone not only was I lied to, transferred 6 times while on the call if that is not frustrating enough the call lasted 2 hours do to NCL lack of care and customer service. To put the icing on the cake the so called supervisor was of less help than the regular agent that I spoke with she had no customer service skills and thought a $50 on board credit would make...

Natasha P

I called to order a gift card for someone traveling with me on the 2020 WC. I talked to a woman named Rosalind. Not only did she take care of the gift card, but she noticed an "unhandled " credit issue on my ship account. I had changed my room from an oceanview to an inside room, but no one had...

Nancy M
Exchange, Refund and Cancellation Policy
1.5 (80 reviews)
1.9 (30 reviews)
Reviewer's quote

... man it was so tiny and the shower was very small ! I dont think 2 people could be very relaxed in this small room they gave me! They will not give me a total refund or put me on a future cruise with the balcony cabin I was expecting to get ! Is this even legal? If they dont resolve this properly then I will never go on one of there ships again! Iam still totally shocked and sad about it all!....

Dino P

I was dancing beside the pool deck as there was a band on they didnt close the pool and people had gotten out off the pool and the wood deck was wet .I slipped and landed on pool step and broke my ribs .When i seen the ship doctor i had to fill in report.The first three days i was mostly room bound...

ann m
Staff
2.3 (78 reviews)
2.6 (35 reviews)
Reviewer's quote

...Medeiros, shore excursion and JR from Cruise Director Staff. This compellation of the below information took me over 2 hours to put together for this memo. Again it is my hope you will read it in its entirety...

Jacquelyn C

...We seemed to be a bother to the staff about 80% of the time. Also, they seemed to be extremely short staffed. Staff seemed to be overwhelmed, running around, bumping into each other, dropping and breaking trays and plates almost every situation...

PissedConsumer1404843

Norwegian Cruise Line and Princess Cruises Pros and Cons

Pros
  • Food
  • Itinerary offering that is why we booked
  • No pros
  • Restaurants - specialty sabatinis
  • Leaving the ship to come home
  • Cruise and ship
Cons
  • Uncaring attitude
  • Unethical refund policy
  • Lack of concerns for the customer
  • Unsanitary conditions
  • Unclean environment
  • Tour and waiting in line to get into the dinning room

Norwegian Cruise Line and Princess Cruises Most Positive Reviews

Top rated reviews
5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

Norwegian Cruise Line and Princess Cruises Most Critical Reviews

Lowest rated reviews
1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

Norwegian Cruise Line and Princess Cruises Latest Reviews

Recent published reviews
1

I had a horrible experience trying to book a cruise over the phone not only was I lied to, transferred 6 times while on...

Read all 178 reviews
2.3

Three days before my Princess Cruise I received a call from someone at Princess offering my friends and I a 2 bedroom...

Read all 82 reviews

Norwegian Cruise Line and Princess Cruises Products and Services

Most reviewed product and services
  • Norwegian Cruise Line Cruise (51 reviews)
  • Norwegian Cruise Line Customer Care (30 reviews)
  • Norwegian Cruise Line Cruise Booking (13 reviews)
  • Princess Cruises Cruise (22 reviews)
  • Princess Cruises Customer Care (11 reviews)
  • Princess Cruises Cruise Booking (10 reviews)