PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norwegian Cruise Line and Princess Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norwegian Cruise Line
Princess Cruises

Norwegian Cruise Line and Princess Cruises Overview

Total reviews
185
84
Company responses
0
0
Issues resolved
2
1

Norwegian Cruise Line was first mentioned on PissedConsumer on Mar 8, 2008 and since then this brand received 185 reviews. It is 101 reviews more than Princess Cruises received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Norwegian Cruise Line customer support team and Princess Cruises customer service.

Norwegian Cruise Line and Princess Cruises Consumer Ratings

Rank
16 out of 197 in Cruises and Ships category
8 out of 197 in Cruises and Ships category
Customer service
17 in category
10 in category
Exchange, Refund and Cancellation Policy
16 in category
6 in category
Staff
14 in category
12 in category

According to consumer ratings and reviews, Princess Cruises ranks 8 points higher in the Cruises and Ships category than Norwegian Cruise Line. People gave Norwegian Cruise Line 1.5 stars for Customer service criterion in Cruises and Ships category and it is 20 points higher than the worst rated brand in this category. At the same time, Princess Cruises was rated 2 stars for Customer service criterion in this category and it is 27 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Princess Cruises has a higher rating than Norwegian Cruise Line. Regarding Staff criterion, consumers gave Norwegian Cruise Line 2.3 stars and it is 62% greater than other in category. Princess Cruises however was rated 2.6 stars and it is 68% greater than other in category.

Norwegian Cruise Line and Princess Cruises Rating Details

Customer service
1.5 (98 reviews)
2 (40 reviews)
Reviewer's quote

...Need to have customer service or billing phone number..

Henny

...-The over all customer service was not even close to the exceptional customer service of Royal Caribbean. We seemed to be a bother to the staff about 80% of the time. Also, they seemed to be extremely short staffed...

PissedConsumer1404843
Exchange, Refund and Cancellation Policy
1.4 (83 reviews)
1.9 (31 reviews)
Reviewer's quote

...I called and requested a refund. . Customer service, if you can call it that, was very very rude and would not let me talk to a supervisor...

Sherene

...agent on the telephone regarding our passports, our past cruise history and customer loyalty), Princess Cruises would brighten our Christmas by at least refunding our $5758. 00 cruise fare, or by giving us credit toward a future. cruise, or by giving us any consideration what-so-ever they might be willing to...

Terry
Staff
2.3 (81 reviews)
2.6 (35 reviews)
Reviewer's quote

...Medeiros, shore excursion and JR from Cruise Director Staff. This compellation of the below information took me over 2 hours to put together for this memo. Again it is my hope you will read it in its entirety...

Jacquelyn C

About the forth day i did spend more time out of my room and there were staff out off there uniform taking photos of me . Its Taken me about eight weeks to feel better and after complaining have not herd anything from them . In the time after i slipped two days after was my 30th wedding anniversary...

ann m

Norwegian Cruise Line and Princess Cruises Pros and Cons

Pros
  • Food
  • Itinerary offering that is why we booked
  • No pros
  • Restaurants - specialty sabatinis
  • Leaving the ship to come home
  • Cruise and ship
Cons
  • Uncaring attitude
  • Unethical refund policy
  • Lack of concerns for the customer
  • Unsanitary conditions
  • Unclean environment
  • Tour and waiting in line to get into the dinning room

Norwegian Cruise Line and Princess Cruises Most Positive Reviews

Top rated reviews
5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

Norwegian Cruise Line and Princess Cruises Most Critical Reviews

Lowest rated reviews
1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

Norwegian Cruise Line and Princess Cruises Latest Reviews

Recent published reviews
3.8

I accidentally took a remote control. I want to return it and not be billed.
Need to have customer service or billing pho...

Read all 185 reviews

My family and friends was on the Sapphire Cruise Ship, leaving from Singapore China Dec 18:2019, My daughter was...

Read all 84 reviews

Norwegian Cruise Line and Princess Cruises Products and Services

Most reviewed product and services
  • Norwegian Cruise Line Cruise (54 reviews)
  • Norwegian Cruise Line Customer Care (31 reviews)
  • Norwegian Cruise Line Cruise Booking (14 reviews)
  • Princess Cruises Cruise (22 reviews)
  • Princess Cruises Cruise Booking (10 reviews)
  • Princess Cruises Customer Care (10 reviews)