PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Av and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Av
Norton Antivirus

Total Av and Norton Antivirus Overview

Total reviews
33
185
Company responses
0
0
Issues resolved
1
1

Total Av and Norton Antivirus Consumer Ratings

Rank
253 out of 1033 in Software category
180 out of 1033 in Software category
Product or Service Quality
167 in category
114 in category
Exchange, Refund and Cancellation Policy
95 in category
137 in category
Diversity of Products or Services
144 in category
133 in category
Customer service
130 in category
127 in category

Total Av and Norton Antivirus Rating Details

Product or Service Quality
1.3 (14 reviews)
1.9 (48 reviews)
Reviewer's quote

...When it came time to auto-renew I canceled service. I was still charged a year again and was told I would get a refund. I never got my refund and Paypal denied my case siding with the seller (Total AV)...

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I tried cancelling immediately, but they were not answering their chat service and have posted diminished service due to COVID-19. So, they don't answer the phone, auto charge your card, and refuse to honor their statement "The NortonLifeLock refund policy is applicable for 60 days, however, we...

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Exchange, Refund and Cancellation Policy
1.6 (14 reviews)
1.2 (35 reviews)
Reviewer's quote

...In spite of several emails affirming the cancellation, they only refunded part of the charge. 5. Now debating doing a CC chargeback...

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unauthorised debits of bank account after previous assurances that it would not happen again, attempts to sell other products when I called to demand refund for unauthorised debits..

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Diversity of Products or Services
2 (11 reviews)
2.1 (34 reviews)
Reviewer's quote

Did not allow for smooth flow, got a herky jerky performance since installing. Often stopped phone. Randomly shut it off. Price went way up after 30 days. Just a very unpleasant experience all the way around.

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Online chat agents have limited knowledge of products, and refer you to customer support, who are worse! On hold for over 40 minutes, only to have the agent ask my name at least 8 times, each time I tell him and spell it out for him, only to be told that he cannot access my account and he cannot...

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Customer service
1.4 (11 reviews)
1.4 (55 reviews)
Reviewer's quote

After being totally humiliated, not once but three times via telephone, to conduct further research on the company, customer service, ratio. I have successfully recruited 21 very unhappy customers and will be trying to resolve this issue immediately..

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On 4/17/20 I contacted Norton Customer Service (via chat) to change my auto renewal. the service rep said they would match any retailer's price and sell me the product I wanted. I agreed; the next day I found that I had been charged for a product that I did not want and the price was more than...

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Total Av and Norton Antivirus Pros and Cons

Pros
No votes
  • Being able to voice my opinion hoping that it helps other people
  • All good but auto renewall tactics
  • User friendly
Cons
  • Being charged for a service after i requested cancellation
  • Various
  • The
  • Price
  • Customer service
  • This is like cheating the customer

Total Av and Norton Antivirus Most Positive Reviews

Top rated reviews
5

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

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5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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No votes
5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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Total Av and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

When my ZoneAlarm suddenly wasn't able to scan for viruses, I went with a free 7-day trial for TotalAV .. lauded as "the...

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1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email fr...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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Total Av and Norton Antivirus Latest Reviews

Recent published reviews
1.1

Did not allow for smooth flow, got a herky jerky performance since installing. Often stopped phone. Randomly shut it...

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No votes

You charge me 100$that's way I want to cancel my service,it's to expensive,the first when I bought it it was 35$and...

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No votes

paid for something I didn't get

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1.6

The forced subscription auto-renewal method should not be legal. Norton/Symantec is so shady to use this mode when renew...

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Total Av and Norton Antivirus Products and Services

Most reviewed product and services
  • Total Av Subscription (7 reviews)
  • Norton Antivirus Antivirus (101 reviews)
  • Norton Antivirus Technical Support (15 reviews)
  • Norton Antivirus Subscription (13 reviews)