PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norton Antivirus and Total Av as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norton Antivirus
Total Av

Norton Antivirus and Total Av Overview

Total reviews
156
13
Company responses
0
0
Issues resolved
1
0

Norton Antivirus was first mentioned on PissedConsumer on Jul 16, 2008 and since then this brand received 156 reviews. It is 143 reviews more than Total Av received since Jul 23, 2018.

Norton Antivirus and Total Av Consumer Ratings

Rank
172 out of 1358 in Software category
214 out of 1358 in Software category
Customer service
119 in category
80 in category
Product or Service Quality
109 in category
124 in category
Website
155 in category
133 in category

According to consumer ratings and reviews, Norton Antivirus ranks 42 points higher in the Software category than Total Av. People gave Norton Antivirus 1.4 stars for Customer service criterion in Software category and it is 275 points higher than the worst rated brand in this category. At the same time, Total Av was rated 2 stars for Customer service criterion in this category and it is 314 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Norton Antivirus has a higher rating than Total Av. Regarding Website criterion, consumers gave Norton Antivirus 1.9 stars and it is 61% greater than other in category. Total Av however was rated 2 stars and it is 66% greater than other in category.

Norton Antivirus and Total Av Rating Details

Customer service
1.4 (45 reviews)
2 (4 reviews)
Reviewer's quote

...This made me nervous, so I called the customer service line. The person I was talking to did not make me feel like I was talking to Norton. and I hung up...

PissedConsumer1653927

...Kind regards, Matthew Stennett Customer Service Representative, TotalAV" Big surprise! On June 12, 2019, I received yet ANOTHER email from TotalAV. com notifying me that my antivirus has been extended and they are charging me $19. 95...

Ann H
Product or Service Quality
1.9 (38 reviews)
1.7 (6 reviews)
Reviewer's quote

...The big problem is that companies expand there services overseas, china, Malaysia, Taiwan India etc..

James T

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

PissedConsumer1763386
Website
1.9 (34 reviews)
2 (4 reviews)
Reviewer's quote

...no way found on website to send email ..

Makaylyn

took £118 out of my account without notice or permission.

Meztli

Norton Antivirus and Total Av Pros and Cons

Pros
  • User friendly
  • Product
  • Good software
No votes
Cons
  • Price
  • Customer service
  • This is like cheating the customer
  • Being charged for a service after i requested cancellation
  • Being charged a month after cancellation

Norton Antivirus and Total Av Most Positive Reviews

Top rated reviews
5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

5

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

Norton Antivirus and Total Av Most Critical Reviews

Lowest rated reviews
1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

1

On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email fr...

Norton Antivirus and Total Av Latest Reviews

Recent published reviews

Necesito ayuda tengo problemas desde hace 3 meses con NAnti que compré en Amazon empezaron a cobrarme de nuevo y me...

Read all 156 reviews
1

I Have requested time and time again to cancel subscription excuses were they sent me links which I never received...

Read all 13 reviews

Norton Antivirus and Total Av Products and Services

Most reviewed product and services
  • Norton Antivirus Antivirus (94 reviews)
  • Norton Antivirus Technical Support (15 reviews)
  • Norton Antivirus Subscription (9 reviews)
  • Total Av Subscription (3 reviews)