PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norton Antivirus and Total Av as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norton Antivirus
Total Av

Norton Antivirus and Total Av Overview

Total reviews 255 71
Company responses 0 0
Issues resolved 2 1

Norton Antivirus and Total Av Consumer Ratings

Rank
188 out of 1073 in Software category
288 out of 1073 in Software category
Customer service
116 in category
136 in category
Product or Service Quality
118 in category
175 in category
Privacy and Data Security
115 in category
151 in category
Website
166 in category
201 in category

Norton Antivirus and Total Av Rating Details

Customer service
1.5 (87 reviews)
1.3 (31 reviews)
Reviewer's quote

...Couldnt understand the customer service people. Promised repeatedly that my account was cancelled. Not so...

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95 for a renewal, so I contacted TotalAV Customer Service by email, requesting an immediate cancellation and a refund of next year's renewal. I received an email the next day acknowledging my request for cancellation and promising to assist me with my request, They said they didn't want to lose me...

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Product or Service Quality
1.9 (79 reviews)
1.3 (34 reviews)
Reviewer's quote

SEFORE LifeLock Norton was good used it for a long time now sick and tired of all the *** and no service..

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I discontinued service before the trial period was up. I got a message on my landline from you saying instead of the $2. 99 charge, $200...

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Privacy and Data Security
2.1 (72 reviews)
1.7 (26 reviews)
Reviewer's quote

Ive been on hold for over 30 minutes and nobodys answering does anybody work at Norton !! Listening to this crazy jingle over and over and over It didnt download right and I dont know If my phone Protected as my Data being protected. !!..

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I have only my Social Security pension once each month. I need this application removed, but as I did not request it, nor did I have any knowledge it was self-installing until it suddenly popped up on my PC screen as it blocked my Internet Download Manager app from running. Please assist me in...

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Website
1.8 (72 reviews)
1.5 (27 reviews)
Reviewer's quote

...Because I always shop Norton website for sales for my Norton 360 Subscription. You can review my past account history. If I cannot trust a Norton Technician do the right thing by informing what they are doing with my account who can I trust as a long time, the valuable customer...

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One star is too much for this unserious company. They did not cancel my subscription after I asked them to do so and kept withdrawing money. I am still trying to get my money back.

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Norton Antivirus and Total Av Pros and Cons

Pros
  • All good but auto renewall tactics
  • I would like to talk to a person so i can express my needs
  • Good software
  • Virus protection it offered
  • Price
  • Great for their virus protection
Cons
  • Customer service
  • Price
  • This is like cheating the customer
  • Being charged for a service after i requested cancellation
  • Worthless
  • Various

Norton Antivirus and Total Av Most Positive Reviews

Top rated reviews
5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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5

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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4

I have no complaints about TotalAV in their regular security options; I have been a customer close to 3yrs with no...

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Norton Antivirus and Total Av Most Critical Reviews

Lowest rated reviews
1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

When my ZoneAlarm suddenly wasn't able to scan for viruses, I went with a free 7-day trial for TotalAV .. lauded as "the...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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1

On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email fr...

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Norton Antivirus and Total Av Latest Reviews

Recent published reviews
1

I had Norton at 1 time, but it wasn't worth a crap so I canceled it. I've gotten endless emails 1 right after the next...

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No votes

After downloading total av and subscribing for one year
The account billing section contains my credit card details and o...

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4

Customer support Number (877) 783-**** Norton Antivirus phoneCustomer support Number (877) 783-**** Norton Antivirus...

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1.4

I subscribed to TotalAV based on its performance reviews and a one year subscription price of $34.95. My program showed...

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Norton Antivirus and Total Av Products and Services

Most reviewed product and services
  • Norton Antivirus Antivirus (114 reviews)
  • Norton Antivirus Technical Support (19 reviews)
  • Norton Antivirus Subscription (16 reviews)
  • Total Av Subscription (11 reviews)