PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norton Antivirus and Total Av as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norton Antivirus
Total Av

Norton Antivirus and Total Av Overview

Total reviews
153
7
Company responses
0
0
Issues resolved
1
0

Norton Antivirus was first mentioned on PissedConsumer on Jul 16, 2008 and since then this brand received 153 reviews. It is 146 reviews more than Total Av received since Jul 23, 2018.

Norton Antivirus and Total Av Consumer Ratings

Rank
167 out of 1488 in Software category
264 out of 1488 in Software category
Customer service
119 in category
240 in category
Product or Service Quality
108 in category
237 in category
Website
159 in category
270 in category

According to consumer ratings and reviews, Norton Antivirus ranks 97 points higher in the Software category than Total Av. People gave Norton Antivirus 1.4 stars for Customer service criterion in Software category and it is 268 points higher than the worst rated brand in this category. At the same time, Total Av was rated 1 stars for Customer service criterion in this category and it is 147 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Norton Antivirus has a higher rating than Total Av. Regarding Website criterion, consumers gave Norton Antivirus 1.9 stars and it is 59% greater than other in category. Total Av however was rated 1 stars and it is 70% worse than other in category.

Norton Antivirus and Total Av Rating Details

Customer service
1.4 (43 reviews)
1 (1 review)
Reviewer's quote

...This made me nervous, so I called the customer service line. The person I was talking to did not make me feel like I was talking to Norton. and I hung up...

PissedConsumer1653927

...Kind regards, Matthew Stennett Customer Service Representative, TotalAV" Big surprise! On June 12, 2019, I received yet ANOTHER email from TotalAV. com notifying me that my antivirus has been extended and they are charging me $19. 95...

Ann H
Product or Service Quality
1.9 (38 reviews)
1 (2 reviews)
Reviewer's quote

I used your program for many years until it started destroying the TradeWars game. Many of us are still addicted to TradeWars. You fix the problem and I will start using Norton :sad: again. :-) :sadKenneth E Boys Sr.aileron@trahern.netKen Aileron Trahern SpiderCall me whatever you wish ... that is...

Oree

Totalav has apparently been able to spoof BofA into revealing a replacement card number. It attempted to post unauthorized charge against a previous card #. That attempt was blocked by BofA. They cancelled that card and issued me a new number. Totalav has been able to *** that new number (the card...

PissedConsumer1700158
Website
1.9 (32 reviews)
1 (1 review)
Reviewer's quote

I tried to turn off auto renewal several times, but the button was greyed out. I was told I would be notified when it was time to be renewed. I didnt see th notice until after Payal tod me I was charged $105.99 for my renewal. I can buy the same thing at Best Buy for a lot less.

Sandra H

No items

Norton Antivirus and Total Av Pros and Cons

Pros
  • User friendly
  • Product
  • Bullying customer service reps
No votes
Cons
  • Price
  • Customer service
  • This is like cheating the customer
  • Being charged for a service after i requested cancellation

Norton Antivirus and Total Av Most Positive Reviews

Top rated reviews
5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

No votes

Norton Antivirus and Total Av Most Critical Reviews

Lowest rated reviews
1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

1

On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email fr...

Norton Antivirus and Total Av Latest Reviews

Recent published reviews
3.4

I used your program for many years until it started destroying the TradeWars game. Many of us are still addicted to Trad...

Read all 153 reviews

I have a virus my computer is frozen

Read all 7 reviews

Norton Antivirus and Total Av Products and Services

Most reviewed product and services
  • Norton Antivirus Antivirus (94 reviews)
  • Norton Antivirus Technical Support (14 reviews)
  • Norton Antivirus Subscription (9 reviews)