PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norton Antivirus and Total Av as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norton Antivirus
Total Av

Norton Antivirus and Total Av Overview

Total reviews
197
39
Company responses
0
0
Issues resolved
1
1

Norton Antivirus and Total Av Consumer Ratings

Rank
178 out of 1029 in Software category
271 out of 1029 in Software category
Customer service
114 in category
137 in category
Product or Service Quality
89 in category
176 in category
Website
164 in category
191 in category
Privacy and Data Security
109 in category
146 in category

Norton Antivirus and Total Av Rating Details

Customer service
1.4 (62 reviews)
1.3 (14 reviews)
Reviewer's quote

On 4/17/20 I contacted Norton Customer Service (via chat) to change my auto renewal. the service rep said they would match any retailer's price and sell me the product I wanted. I agreed; the next day I found that I had been charged for a product that I did not want and the price was more than...

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...Terrible customer service and a scam company..

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Product or Service Quality
2.1 (53 reviews)
1.2 (19 reviews)
Reviewer's quote

I tried cancelling immediately, but they were not answering their chat service and have posted diminished service due to COVID-19. So, they don't answer the phone, auto charge your card, and refuse to honor their statement "The NortonLifeLock refund policy is applicable for 60 days, however, we...

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Ive cancelled this product and they just keep billing me..

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Website
1.8 (47 reviews)
1.5 (14 reviews)
Reviewer's quote

...no way found on website to send email ..

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For some reason My debit card was hit for $99.00? I see that it sells for $19.00 with 80% off. I did not receive itor buy it. I have no idea how the charged me $99.00?

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Privacy and Data Security
2.2 (45 reviews)
1.7 (13 reviews)
Reviewer's quote

Symantec and other companies have two choices and they are come up with a better security and a communication plan to give the confidence to the consumer or STOP sending these job position to other countries to service USA consumers. However it is a shame that there is corruption 360degrees in...

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Tried to turn off auto renew feature several times. Still renews. Once they have your credit card info you cannot stop them.

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Norton Antivirus and Total Av Pros and Cons

Pros
  • All good but auto renewall tactics
  • Good software
  • Being able to voice my opinion hoping that it helps other people
  • Virus protection it offered
Cons
  • Price
  • This is like cheating the customer
  • Customer service
  • Being charged for a service after i requested cancellation
  • Various
  • The

Norton Antivirus and Total Av Most Positive Reviews

Top rated reviews
5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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5

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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No votes

Norton Antivirus and Total Av Most Critical Reviews

Lowest rated reviews
1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

When my ZoneAlarm suddenly wasn't able to scan for viruses, I went with a free 7-day trial for TotalAV .. lauded as "the...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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1

On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email fr...

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Norton Antivirus and Total Av Latest Reviews

Recent published reviews
1

Your a scammer that steals money.

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1

Tried to turn off auto renew feature several times. Still renews. Once they have your credit card info you cannot stop...

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No votes

I have subscribed your software Norton antivirus Plus, make payment and download setup but can't run your software in...

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1

Ive cancelled this product and they just keep billing me.

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Norton Antivirus and Total Av Products and Services

Most reviewed product and services
  • Norton Antivirus Antivirus (102 reviews)
  • Norton Antivirus Subscription (15 reviews)
  • Norton Antivirus Technical Support (15 reviews)
  • Total Av Subscription (8 reviews)