PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stopzilla and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stopzilla
Norton Antivirus

Stopzilla and Norton Antivirus Overview

Total reviews 61 269
Company responses 12 0
Issues resolved 0 3

Stopzilla and Norton Antivirus Consumer Ratings

Rank
99 out of 1082 in Software category
190 out of 1082 in Software category
Customer service
88 in category
120 in category
Product or Service Quality
76 in category
121 in category
Privacy and Data Security
67 in category
124 in category
Diversity of Products or Services
110 in category
137 in category

Stopzilla and Norton Antivirus Rating Details

Customer service
1.9 (17 reviews)
1.5 (92 reviews)
Reviewer's quote

Every time I called, even if is not directly related to the functionality of the program customer service always went extra mile to help and make sure you have all questions answered. Software works great with windows 10 and older. It's nice to get an US person to talk to instead India, eastern...

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...Couldnt understand the customer service people. Promised repeatedly that my account was cancelled. Not so...

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Product or Service Quality
2.6 (14 reviews)
1.9 (85 reviews)
Reviewer's quote

...I decided I did not need this and called the number for member services ,the heading on the email showed identity force and stopzilla..

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...Since then I have been continually billed for service I DO NOT WANT!!! In spite of attempts to cancel I have gotten NOWHERE and keep getting charged. DO NOT USE THIS SECURITY SYSTEM!!!..

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Privacy and Data Security
3 (13 reviews)
2.1 (77 reviews)
Reviewer's quote

There were actually no virus definitions updated although it said it was downloading virus definition updates. After a month of calling and emails, there was no fix to the problem AND no status updates. Stopzilla use to be good but now something has changed. If anyone knows of a legitimate...

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Ive been on hold for over 30 minutes and nobodys answering does anybody work at Norton !! Listening to this crazy jingle over and over and over It didnt download right and I dont know If my phone Protected as my Data being protected. !!..

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Diversity of Products or Services
2.4 (12 reviews)
2.1 (68 reviews)
Reviewer's quote

This started to happen about 6 months ago, it stops updating, took it off my computer in the end. It states that I am in the wrong time zone and/or not connected to the internet (both of which is not true). I am a STOP ZILLA life time member, but have no reluctantly removed it from the computer and...

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Very frequent junk ads from Norton wanting me to purchase additional Norton services. There is no way to stop these. I am getting several a day about Norton Utilities no longer being supported and how the Norton is available for purchase..

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Stopzilla and Norton Antivirus Pros and Cons

Pros
  • It overall
  • Use to rely on it
  • There assistance in cleaning computer
  • All good but auto renewall tactics
  • I would like to talk to a person so i can express my needs
  • Good software
Cons
  • Ransomware
  • Its a scam
  • I feel as though i was totally scammed and lied to
  • Customer service
  • Price
  • This is like cheating the customer

Stopzilla and Norton Antivirus Most Positive Reviews

Top rated reviews
5

Nothing problematic did,
just installed Stopzilla and it works!
Live Chat works perfect and e-mail tickets get answered...

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5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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5

I really don't understand complaints bellow. We use stopzilla since 2006 and never had bad experience with. Computers ge...

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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Stopzilla and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

I was scammed by this company. Came to work and they put a warning on my computer that please call this number if you...

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1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

Same thing happened to my boyfriend. What a joke this is. The funniest part was when they told him on the phone that...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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Stopzilla and Norton Antivirus Latest Reviews

Recent published reviews
No votes

i know longer need your service

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1

Bombarded with emails at least 10 times per day telling me to renew
Don't wish, to its my right .So how do i get an email...

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2

The latest updates state it was done on Aug 5 2020 - today is Sept. 30 2020. Every time I call they say a new release...

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No votes

I have never been able to install this program. I had asked it to be cancelled right after I tried to load it but to no...

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Stopzilla and Norton Antivirus Products and Services

Most reviewed product and services
  • Stopzilla Antivirus (23 reviews)
  • Norton Antivirus Antivirus (116 reviews)
  • Norton Antivirus Technical Support (19 reviews)
  • Norton Antivirus Subscription (16 reviews)