PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sitelock and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sitelock
Norton Antivirus

Sitelock and Norton Antivirus Overview

Total reviews 157 269
Company responses 0 0
Issues resolved 1 3

Sitelock and Norton Antivirus Consumer Ratings

Rank
267 out of 1082 in Software category
190 out of 1082 in Software category
Customer service
162 in category
122 in category
Privacy and Data Security
183 in category
126 in category
Product or Service Quality
185 in category
123 in category
Diversity of Products or Services
214 in category
138 in category

Sitelock and Norton Antivirus Rating Details

Customer service
1.2 (87 reviews)
1.5 (92 reviews)
Reviewer's quote

...Then they billed me for another month of service on March 3. I called billing to complain and to request a refund, and the person who I spoke with was extremely rude, would not allow me to speak but talked over me when I tried, and refused to provide a refund. On Feb...

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...Couldnt understand the customer service people. Promised repeatedly that my account was cancelled. Not so...

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Privacy and Data Security
1.3 (83 reviews)
2.1 (77 reviews)
Reviewer's quote

I had an additional service connected, the SiteLock addon, which monitors the security of the website. Yesterday morning I received a message from SiteLock that malware was detected on my site. The day before, I had inserted the advertising network code, which is often scolded by antivirus because...

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Ive been on hold for over 30 minutes and nobodys answering does anybody work at Norton !! Listening to this crazy jingle over and over and over It didnt download right and I dont know If my phone Protected as my Data being protected. !!..

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Product or Service Quality
1.3 (79 reviews)
1.9 (85 reviews)
Reviewer's quote

Absolutely no customer service. Despite repeated service request tickets filled out, repeated calls and messages left, never once heard from or talked to anyone..

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...Since then I have been continually billed for service I DO NOT WANT!!! In spite of attempts to cancel I have gotten NOWHERE and keep getting charged. DO NOT USE THIS SECURITY SYSTEM!!!..

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Diversity of Products or Services
1.4 (79 reviews)
2.1 (68 reviews)
Reviewer's quote

...extort money out of you and make you scared that they will take your site offline if you do not sign up for their monitoring or site malware scan or removal services. I highly recommend you not use them, they are the worst. They are scammers and host gator sends them the call lists of their customer to call and...

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Very frequent junk ads from Norton wanting me to purchase additional Norton services. There is no way to stop these. I am getting several a day about Norton Utilities no longer being supported and how the Norton is available for purchase..

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Sitelock and Norton Antivirus Pros and Cons

Pros
  • Extortion
  • Harrasing
  • Scary
  • All good but auto renewall tactics
  • I would like to talk to a person so i can express my needs
  • Good software
Cons
  • Poor customer service
  • Poor service
  • That they are into quick sales and don not know what selling
  • Customer service
  • Price
  • This is like cheating the customer

Sitelock and Norton Antivirus Most Positive Reviews

Top rated reviews
5

This is the most ridiculous set of reviews I have EVER read! You all are mad because you don't want to spend money.....

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5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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5

It's saddening to see the amount of negative reviews on SiteLock. My site was deeply hacked and they were able to...

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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Sitelock and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

We created a Sitelock account in 2013 after speaking to their sales person Jon Olmstead and paid $400 for one year of se...

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1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

I have a hosting plan with a known provider. I also host multiple domains on the same package and it was working fine fo...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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Sitelock and Norton Antivirus Latest Reviews

Recent published reviews
1

I had my website shut down three times. Even with the site lock coverage. They stated to remove the malware and send...

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1

Bombarded with emails at least 10 times per day telling me to renew
Don't wish, to its my right .So how do i get an email...

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2.1

I cancelled my Sitelock services on Feb. 28, via email, phone, support ticket, and chat. It took them 5 days to acknowle...

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No votes

I have never been able to install this program. I had asked it to be cancelled right after I tried to load it but to no...

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Sitelock and Norton Antivirus Products and Services

Most reviewed product and services
  • Sitelock Anti-malware Software (34 reviews)
  • Sitelock Technical Support (7 reviews)
  • Sitelock Monitoring Software (7 reviews)
  • Norton Antivirus Antivirus (116 reviews)
  • Norton Antivirus Technical Support (19 reviews)
  • Norton Antivirus Subscription (16 reviews)