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Reimage

Software
  • 4 ISSUES RESOLVED
  • 98 TOTAL REVIEWS
  • $1M CLAIMED LOSSES
  • $28.7K AVERAGE LOSS
1.9
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Customer service 1
  • Polite 1
  • Very polite and friendly 1

Customers don't like

  • Awful and dishonest5
  • Dishonesty2
  • False advertising2
  • Lies and refusal to respond to emails2
  • Service was a scam2
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  • 0 ISSUES RESOLVED
  • 118 TOTAL REVIEWS
  • $81.3K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Bullying customer service reps 2
  • Product 1

Customers don't like

  • Price3
  • Customer service2
  • Scare tactics by norton virur reps1
  • Talking to overseas reps1
  • Scare tactics from norton reps1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1352043

As far a quality there is no comparison between Reimage and Norton.Norton provides service and a product that works.

I have been using Norton products for years and never had a problem. Reimage is junk and caused me major problems with my computer. The problem they advertised on the internet as being able to repair (error code: 0x80070002) was not fixed. As a matter of fact their software caused more major problems.

Contact them and for an additional fee they wan to connect to your computer and scan and see what problems they might find.

Also trying to contact them via phone is a joke.

Go with Norton or one of the other known products.

Anonymous
Portland, Oregon, United States #1342507

Went to a site called (Windows report) which recommended Reimage.After downloading and installing the software, I initiated it and let it analyzed my laptop.

Once it completed the analysis, it displayed several areas that it concluded had problems for which it could fix for a price. I paid 41.95 for the program and key to activate the fixes. Once it completed the fix phase, I found that a number of apps that I use on regular bases were missing. I re-ran Reimage again to see it had completed all fixes only to find that it recommended fixing the same problem it first discovered; this time I did not execute the fix function.

I call support about the problems Reimage created and was told that it would cost 200.00 dollars to reverse or roll back the fix.

WHAT A SCAM!!Buyer bewares.