PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about reimage and Norton AntiVirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

reimage
Norton AntiVirus

reimage and Norton AntiVirus Overview

Total reviews 357 731
Company responses 352 0
Issues resolved 7 16

reimage and Norton AntiVirus Consumer Ratings

Rank
588 out of 5477 in Software category
441 out of 5477 in Software category
Customer service
363 in category
348 in category
Product or Service Quality
471 in category
407 in category
Website
459 in category
448 in category
Value for money
518 in category
421 in category

reimage and Norton AntiVirus Rating Details

Customer service
1.6
(148 reviews)
1.7
(275 reviews)
Reviewer's quote

...The tech person contacted customer service. I spoke with a customer service person and told them I wanted a 100% refund as guaranteed in their website. She told me she couldn't authorize a full refund...

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Fantastic customer service and easy to resolve refund. Quick call time and knowledgeable service ready to action. Refund completed without delay..

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Product or Service Quality
1.6
(144 reviews)
2
(249 reviews)
Reviewer's quote

Paid annual fee on 23 Sept 2022 Product ID 839674 but cannot complete computer repair as I have not received License Key..

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...When calling customer service you should be able to talk to a real person. Not some machine. If someone doesnt call me at (423) 243-****...

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Website
1.8
(134 reviews)
1.9
(238 reviews)
Reviewer's quote

...You can also go through the ReImage - website to click trough a fickle list of non - relevant items..

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...But strangely, when I tried to login Norton website did not recognize the email attached to my account. Tried to request a password change and got the same response. Their system did not recognize the email attached to the account, but they still auto renewed the subscription...

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Value for money
1.5
(133 reviews)
2
(233 reviews)
Reviewer's quote

i do not have enough money in my account to cover this charge! Please cancel the order billes 11/08/2022 for $69. 95! Thank you for your help, sincerely..

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...YEARS!!!; If they are going to keep me blocked in this manner, I want a full refund PLUS $1,000 IN DAMAGES FOR THEIR FRAUDULENT SERVICE!!!; Once I get the money, I will demand to have them removed from my device and NEVER EVER TO CONTACT ME AGAIN IN ANY WAY!!! They should be shut down completely because this...

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reimage and Norton AntiVirus Pros and Cons

Pros
  • Customer service
  • Very polite and friendly
  • It used 2 b a good product
  • All good but auto renewall tactics
  • I would like to talk to a person so i can express my needs
  • I believe their products are good
Cons
  • Service was a scam
  • Customer service
  • Awful and dishonest
  • Customer service
  • This is like cheating the customer
  • Hard to get a live support on phone

reimage and Norton AntiVirus Most Positive Reviews

Top rated reviews
5

i do not have enough money in my account to cover this charge! Please cancel the order billes 11/08/2022 for $69.95!...

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5

Every time I call Norton, the call is being intercepted by eastern Indians.
My fault for falling for the scam and allowin...

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5

My licence key 113000****1487****-*v688 did not work. I tried to make it work with your support team but my skills are n...

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5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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reimage and Norton AntiVirus Most Critical Reviews

Lowest rated reviews
1

For weeks I have been getting a message from them saying something is wrong with my computer. Closing out the message...

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1

I wrote and got no reply

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1

Reimage was installed on my Windows10 computer without permission hoping I would buy the product. I bought my Dell at Be...

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1

My daughter signed up for automatic renewal about 10 years ago on our computer. Since then I have been continually...

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reimage and Norton AntiVirus Latest Reviews

Recent published reviews
No votes

I want to cancel my subscription but they didnt answer the phone so Ill have to keep calling. Do you have any other...

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No votes

Unable to contact you I have no way of recovering my account information as I don't know my product key

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No votes

why is this so difficult to do? All I want to do is cancel my subscription. I no longer have a computer, therefore I...

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3.8

Fantastic customer service and easy to resolve refund. Quick call time and knowledgeable service ready to action....

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