PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about reimage and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

reimage
Has Verified Representatives
2.9
reimage
Norton Antivirus

reimage and Norton Antivirus Overview

Total reviews 286 295
Company responses 292 0
Issues resolved 6 3

reimage and Norton Antivirus Consumer Ratings

Rank
80 out of 1066 in Software category
190 out of 1066 in Software category
Customer service
105 in category
No votes
Product or Service Quality
163 in category
No votes
Value for money
157 in category
No votes
Website
171 in category
No votes

reimage and Norton Antivirus Rating Details

Customer service
1.6 (121 reviews)
No votes
Reviewer's quote

...After many attempts by phone to customer service we are ignored. So with this said we want to CLOSE acct. or at least call or email...

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...Couldnt understand the customer service people. Promised repeatedly that my account was cancelled. Not so...

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Product or Service Quality
1.5 (117 reviews)
No votes
Reviewer's quote

Used their service for a one time repair in 2018. All of a sudden, 12/31/20 out of the blue, I get a push notification from PayPal telling me or a renewal for subscription charge for $39. 99...

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..." As a consumer, I should have the right to cancel an annual subscription type product and get a pro-rated refund for the unused portion of the subscription/service..

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Value for money
1.4 (108 reviews)
No votes
Reviewer's quote

refund difficulties taking money from my bank account..

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...This is a heck of a lot of money, particularly when i have NOT renewed my Norton subscription. And it's so much money, just for one computer...

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Website
1.8 (107 reviews)
No votes
Reviewer's quote

...You can also go through the ReImage - website to click trough a fickle list of non - relevant items..

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...Because I always shop Norton website for sales for my Norton 360 Subscription. You can review my past account history. If I cannot trust a Norton Technician do the right thing by informing what they are doing with my account who can I trust as a long time, the valuable customer...

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reimage and Norton Antivirus Pros and Cons

Pros
  • Exhausting
  • Customer service
  • Very polite and friendly
  • All good but auto renewall tactics
  • I would like to talk to a person so i can express my needs
  • Good software
Cons
  • Awful and dishonest
  • Service was a scam
  • Dishonesty
  • Customer service
  • Price
  • This is like cheating the customer

reimage and Norton Antivirus Most Positive Reviews

Top rated reviews
5

Reimage software did not work for me. For some reason that I do not know it damaged the boot sector of my disk and I had...

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5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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5

paid support for a year - u guys never failed to fix my issues .
very impressive im an old man who is totally foreign to...

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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reimage and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

This company is a scam. Their adware infects your computer and their annoying popups redirect you to their site where...

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1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

I too was had. I bought the scan for $39.95 and while they were doing the scanning, foolishly I agreed to their 3 yr...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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reimage and Norton Antivirus Latest Reviews

Recent published reviews
No votes

I called customer services and the lady I spoke to was very helpful and efficient. She was able to cancel my...

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No votes

Norton has just charged me a whopping £84.99, to renew my protection. I have tried to contact them on the email address...

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1

Used their service for a one time repair in 2018. All of a sudden, 12/31/20 out of the blue, I get a push notification...

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1

I found out yesterday that you have charged a whopping £84.99 to my credit card. This is a heck of a lot of money, parti...

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reimage and Norton Antivirus Products and Services

Most reviewed product and services
  • Reimage Utility Software (113 reviews)
  • Reimage Technical Support (36 reviews)
  • Reimage Computer Repair (7 reviews)
  • Norton Antivirus Antivirus (124 reviews)
  • Norton Antivirus Technical Support (19 reviews)
  • Norton Antivirus Subscription (17 reviews)