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  • 3 ISSUES RESOLVED
  • 207 TOTAL REVIEWS
  • $64.8K CLAIMED LOSSES
  • $800 AVERAGE LOSS
2.1
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Reliability
  • Variety 3
  • Wide range of quality products 3
  • Wide variety of products 2
  • Service provided by michelle was excellent 1
  • Terri the phone customer service rep was very helpful and nice 1

Customers don't like

  • Customer service10
  • Employee lack of concern7
  • Manager or quality5
  • Shipping process4
  • Unwillingness to seek solutions3
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Xtralights

Equipment
  • 0 ISSUES RESOLVED
  • 89 TOTAL REVIEWS
  • $7.1K CLAIMED LOSSES
  • $340 AVERAGE LOSS
2.4
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Reliability
  • Fast shipping 2
  • Quick shipping 1
  • Sales team 1

Customers don't like

  • Company5
  • Customer service5
  • Wrong parts and they want me to pay2
  • Joanne customer service manager1
  • Operator1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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