PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Northern Tool And Equipment and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Northern Tool And Equipment
Sears

Northern Tool And Equipment and Sears Overview

Total reviews
270
6094
Company responses
0
895
Issues resolved
4
38

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6094 reviews. It is 5824 reviews more than Northern Tool And Equipment received since Jul 13, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Northern Tool And Equipment customer support team and Sears customer service.

Northern Tool And Equipment and Sears Consumer Ratings

Rank
101 out of 1820 in Equipment category
67 out of 614 in Supermarkets and Malls category
Customer service
102 in category
75 in category
Website
72 in category
66 in category
Staff
78 in category
67 in category

Northern Tool And Equipment and Sears Rating Details

Customer service
1.4 (104 reviews)
1.2 (1748 reviews)
Reviewer's quote

My air compressor went down, and I was at first relieved to discover that Northern Tool in nearby Arnold, MO, serviced compressors. I took my compressor to them and ante'd up the $35 diagnostic fee. Eight days later, I got a call from Tim, the technician. Tim informed me that he had spoken with the...

Thomas J

bottom was off it i used the chat with customer service and she sent me a return label to send back damaged one I thought they would just send me another to replace but NO you have to get a refund of money which takes 5 to 10 days to get back and order a new one and pay again I am on a budget so if...

Vanice
Website
2.8 (88 reviews)
1.8 (1358 reviews)
Reviewer's quote

...I sent an email to customer service as well as filling out a form on their website to see if I could arrange for a return or refund. So far my attempts to contact them have been completely ignored..

Brynleigh

I have tried numerous times to go on the Shop Your Way website where you are supposed to be able to spend points awarded on a Sears credit card (which has been changed to Shop Your Way) and also supposed to be good at KMart. We have neither of those stores in our area, but one is supposed to go...

PissedConsumer1714828
Staff
1.9 (83 reviews)
1.5 (1376 reviews)
Reviewer's quote

...The staff in the Lewisville, TX store would not even look at it..

PissedConsumer1090019

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O

Northern Tool And Equipment and Sears Pros and Cons

Pros
  • Wide range of quality products
  • Variety
  • Wide variety of products
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Employee lack of concern
  • Shipping process
  • Poor customer service
  • Delivery experience
  • Customer service

Northern Tool And Equipment and Sears Most Positive Reviews

Top rated reviews
5

I bought hey Goodyear air hose from Northern to two of them almost a year ago and both of them busted from the inside...

5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Northern Tool And Equipment and Sears Most Critical Reviews

Lowest rated reviews
1

Ordered a heavy equipment and paid extra for the liftgate feature as delivery truck drivers are not responsible for unlo...

1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Northern Tool And Equipment and Sears Latest Reviews

Recent published reviews

When I received my new compressor It was damaged in transit. Called YRC freight they are to busy to take your call

Read all 270 reviews
2

I have been going to Sears in Winchester for last six months waiting for patio furniture to drop prices..Omg! Instead...

Read all 6094 reviews

Northern Tool And Equipment and Sears Products and Services

Most reviewed product and services
  • Northern Tool And Equipment Customer Care (34 reviews)
  • Northern Tool And Equipment Shipping Service (32 reviews)
  • Northern Tool And Equipment Pressure Washer (16 reviews)
  • Sears Repair (505 reviews)
  • Sears Delivery Service (475 reviews)
  • Sears Customer Care (449 reviews)