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  • 3 ISSUES RESOLVED
  • 224 TOTAL REVIEWS
  • $65.4K CLAIMED LOSSES
  • $769 AVERAGE LOSS
2.1
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Wide range of quality products 3
  • Variety 3
  • Quick customer service response 2
  • Wide variety of products 2
  • Terri the phone customer service rep was very helpful and nice 1

Customers don't like

  • Customer service3
  • Shipping process3
  • Employee lack of concern3
  • Manager or quality3
  • Store return not allowed2
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Sears

Supermarkets and Malls
  • 20 ISSUES RESOLVED
  • 4577 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.1
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Price 19
  • I will like it when they are out of business 10
  • Product 9
  • Convenience of online ordering 5
  • Nightmare 5

Customers don't like

  • Poor customer service70
  • Delivery experience27
  • Home delivery17
  • Service17
  • Whole process8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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