PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Northern Tool And Equipment and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Northern Tool And Equipment
Sears

Northern Tool And Equipment and Sears Overview

Total reviews
280
6406
Company responses
0
871
Issues resolved
4
40

Northern Tool And Equipment and Sears Consumer Ratings

Rank
113 out of 931 in Equipment category
83 out of 333 in Supermarkets and Malls category
Customer service
116 in category
89 in category
Website
80 in category
77 in category
Price Affordability
126 in category
81 in category
Product or Service Quality
67 in category
85 in category

Northern Tool And Equipment and Sears Rating Details

Customer service
1.4 (110 reviews)
1.2 (1899 reviews)
Reviewer's quote

Called customer service 7/3 as no shipping info is available on website was told it had shipped. Called again on 7/10, once again because no way to get info from website and the "helpful" chat window isn't working - was told it was delayed but I would be billed when it shipped and tracking info...

Read full review

...Good customer service Sears. If you want your labor cost- take it out of the paycheck of the technician and/or repair person who didnt show up..

Read full review
Website
2.8 (92 reviews)
1.8 (1462 reviews)
Reviewer's quote

...I sent an email to customer service as well as filling out a form on their website to see if I could arrange for a return or refund. So far my attempts to contact them have been completely ignored..

Read full review

They make it impossible to cancel an order! I cancelled with sears by online chatting with an agent on their website, and i cancelled with the "seller" by messaging him on the website where it sends him an email. Sears told me I would get a refund, but no, they have to ask the seller to give me the...

Read full review
Price Affordability
2.8 (85 reviews)
2.2 (1297 reviews)
Reviewer's quote

I also called about the 110% price match policy. The rebate program is a terrible idea. A low price would get me to buy...

Read full review

...And to make up for the inconvenience they would take 5% off the price. The rep assured me that I would be contacted within 24 - 48 hours to set up a new delivery date. Shocker! Nobody called...

Read full review
Product or Service Quality
2.1 (83 reviews)
1.5 (1519 reviews)
Reviewer's quote

...for someone to answer !!!! They must only have one person working in Customer service..

Read full review

...Look I work in customer service. In fact my husbands runs an appliance repair business. We would never treat our customers this horribly..

Read full review

Northern Tool And Equipment and Sears Pros and Cons

Pros
  • Wide variety of products
  • Wide range of quality products
  • Variety
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Employee lack of concern
  • Shipping process
  • Poor customer service
  • Delivery experience
  • Service

Northern Tool And Equipment and Sears Most Positive Reviews

Top rated reviews
5

I bought hey Goodyear air hose from Northern to two of them almost a year ago and both of them busted from the inside...

Read full review
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Read full review
5

I purchased some pressure washer equipment in your N Ft Myers store and the cashier Michelle was extremely pleasant and...

Read full review
5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

Read full review

Northern Tool And Equipment and Sears Most Critical Reviews

Lowest rated reviews
1

Ordered a heavy equipment and paid extra for the liftgate feature as delivery truck drivers are not responsible for unlo...

Read full review
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Read full review
1

I ordered a pickup crane online from Northern-Tool.. After 6 weeks of being told by the company it had arrived at the...

Read full review
1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

Read full review

Northern Tool And Equipment and Sears Latest Reviews

Recent published reviews
1.6

I ordered this product 6/22 not knowing that it wasn't in stock - hate when company's are not up front about that....

Read full review
1

My delivery is suppose to be today but last night I did not get a call stating what time they are to be here.

Read full review
3

Waited for 1 hour and 17 mins. for someone to answer !!!! They must only have one person working in Customer service.

Read full review
1

I have a Kenmore elite refrigerator I have a new compressor that needs to be installed.Sears said They could get...

Read full review

Northern Tool And Equipment and Sears Products and Services

Most reviewed product and services
  • Northern Tool And Equipment Customer Care (34 reviews)
  • Northern Tool And Equipment Shipping Service (32 reviews)
  • Northern Tool And Equipment Pressure Washer (16 reviews)
  • Sears Repair (516 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Customer Care (470 reviews)