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  • 3 ISSUES RESOLVED
  • 225 TOTAL REVIEWS
  • $65.4K CLAIMED LOSSES
  • $769 AVERAGE LOSS
2.1
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Wide range of quality products 3
  • Variety 3
  • Quick customer service response 2
  • Wide variety of products 2
  • Terri the phone customer service rep was very helpful and nice 1

Customers don't like

  • Customer service3
  • Shipping process3
  • Employee lack of concern3
  • Manager or quality3
  • Store return not allowed2
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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 368 TOTAL REVIEWS
  • $28.9K CLAIMED LOSSES
  • $228 AVERAGE LOSS
1.9
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Price 11
  • Will never buy from them again 10
  • Part availability 4
  • Prices 4
  • Website 3

Customers don't like

  • Refund policy for defective item7
  • Inexperienced customer service staff5
  • Return policy for defective parts5
  • Being lied to and cheated4
  • Shipping3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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