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  • 3 ISSUES RESOLVED
  • 206 TOTAL REVIEWS
  • $64.8K CLAIMED LOSSES
  • $800 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Variety 3
  • Wide range of quality products 3
  • Wide variety of products 2
  • Service provided by michelle was excellent 1
  • Terri the phone customer service rep was very helpful and nice 1

Customers don't like

  • Customer service10
  • Employee lack of concern7
  • Manager or quality5
  • Shipping process4
  • Unwillingness to seek solutions3
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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 204 TOTAL REVIEWS
  • $21.2K CLAIMED LOSSES
  • $228 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Price 8
  • Will never buy from them again 7
  • Prices 3
  • Information on website 2
  • Qaulity 2

Customers don't like

  • Refund policy for defective item11
  • Refund policy for wrong part9
  • No effort put forth in resolving issue to customers satisfaction8
  • Shipping8
  • Return policy for defective parts7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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