PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about North American Power and PSEG as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

North American Power

North American Power

Has Verified Representatives
2.1
PSEG

PSEG

Has Verified Representatives
1.6
North American Power
PSEG

North American Power and PSEG Overview

Total reviews
209
84
Company responses
91
1
Issues resolved
2
0

North American Power and PSEG Consumer Ratings

Rank
63 out of 751 in Utility category
123 out of 751 in Utility category
Customer service
86 in category
89 in category
Website
142 in category
67 in category
Product or Service Quality
80 in category
72 in category
Diversity of Products or Services
130 in category
90 in category

North American Power and PSEG Rating Details

Customer service
1.5 (31 reviews)
1.5 (50 reviews)
Reviewer's quote

...They should waive ( good customer service ) . Thats the smart thing to do..

Read full review

...service to pay bill well that’s when the nightmare began I started to call at 10 AM in the morning to try to resolve the problem and had to speak to 17 customer service representatives until I got a supervisor they refused to let me speak to customer service representative And when they did the customer service it t and when they did the...

Read full review
Website
1.6 (28 reviews)
2.1 (36 reviews)
Reviewer's quote

...They also falsely advertise a lower rate on their website and then tell you that is for new customers only. The supervisor told me that they are not "fortune tellers" so they didn't know PSNH would have a lower rate. They tried to say PSNH will go up in the summer so it will all equal out...

Read full review

...Oh and the chat function on their website and on facebook is either unmonitored or tuned off. Took my grandma a while to make an account to try and talk to them and getting 'try again later' was a spit in her face..

Read full review
Product or Service Quality
1.8 (26 reviews)
1.8 (42 reviews)
Reviewer's quote

They knew I no longer lived at my address because Eversource (my previous utility) notified them of the cancellation of service, and meanwhile, still proceeded to bill me months later, with an impossible timeline by which to comply, without any prior notification of this amount owed. This company...

Read full review

My husband &;;;;;;;;;;;;;;;;;;;;; I are in our late 70's, when our A/C broke on July 7 we called for an service appt &were told via a recording that someone would be here bet 12 & 4 on July 8. 4pm came...

Read full review
Diversity of Products or Services
1.4 (17 reviews)
1.7 (38 reviews)
Reviewer's quote

customer is in the hospital ,will not be returning to that address

Read full review

PSEG just collecting money and when you in trouble with they not cover this part. My AC not produce cooling.I call PSEG and they send a technician in 2 days.He checked pressure and find out system is low on refrigerant.They not cover cooling system only mechanical.He offer to refill system for...

Read full review

North American Power and PSEG Pros and Cons

Pros
  • Rate
  • Initial good rates for the first 3 months to a year
  • Advertised price
  • Immediate resolution of problem
  • Electricity works fine
  • I want out
Cons
  • Rate hike
  • Contract
  • Pricing
  • Wait times on the phone
  • Way their staff treats their customers
  • Unpleasant

North American Power and PSEG Most Positive Reviews

Top rated reviews
3.3

Went to variable rate while waiting switch to another supplier since they would not give me the online advertised rate...

Read full review
5

lost heat on one zone al fioretti came on time and fixed it. polite fast clean very happy

Read full review
No votes
4.2

From July 3rd to July 4th 2018 an outage occurred simply due to thunder and lighting but no down trees or winds at all.
W...

Read full review

North American Power and PSEG Most Critical Reviews

Lowest rated reviews
1

This has caused me a hardship beyond words. The rippling effect from my bills of my less than 1500 square foot house...

Read full review
1

The worst customer service ever.. So rude like I'm bothering them for asking a question..

Read full review
1

Please be informed there was no contact between North American Power and myself. I was left two messages to please call...

Read full review
1

It is unfair completely unfair I have been receiving a bill amounting $100 dollars every month since last year July when...

Read full review

North American Power and PSEG Latest Reviews

Recent published reviews
2.6

I signed up for longer term plan, as it turned out I was paying more than National grid was charging . I always look for...

Read full review
1

My husband &;;;;;;;;;;;;;;;;;;;;; I are in our late 70's, when our A/C broke on July 7 we called for an service...

Read full review
3

customer is in the hospital ,will not be returning to that address

Read full review
1

I've got a phone call from someone says they are from PSL&;;;;;;;;;;;;;;G or affiliated with them almost daily for...

Read full review

North American Power and PSEG Products and Services

Most reviewed product and services
  • North American Power Electricity Supply (63 reviews)
  • North American Power Residential Electricity Supply (6 reviews)
  • North American Power Account (1 review)
  • Pseg Customer Care (23 reviews)
  • Pseg Residential Electricity Supply (9 reviews)
  • Pseg Worryfree Protection Plan (5 reviews)