PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zappos and Nordstrom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zappos
Nordstrom

Zappos and Nordstrom Overview

Total reviews
61
219
Company responses
0
0
Issues resolved
1
0

Zappos and Nordstrom Consumer Ratings

Rank
316 out of 2055 in Footwear and Clothing category
247 out of 2055 in Footwear and Clothing category
Product or Service Quality
321 in category
No votes
Customer service
155 in category
No votes
Diversity of Products or Services
320 in category
No votes
Advertised vs Delivered
178 in category
No votes

Zappos and Nordstrom Rating Details

Product or Service Quality
1.9 (19 reviews)
No votes
Reviewer's quote

Knew immediately that they were fake from the squared off pockets, to the missing quality elastic waistband, to the fake plastic/cheap logo that was not only different in size but felt I could peel it off. The metal loop rings where the draw string goes thru didn’t have the signature RVCA stamp and...

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...Spent hours waiting for customer service, unsuccessful..

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Customer service
2.1 (18 reviews)
No votes
Reviewer's quote

Regrettably, it appears that we have not been able to provide the customer service level that we strive to provide to all of our customers. Please keep in mind that you can return your purchase for up to 365 days from the purchase date. When returning items to us, products must be in the condition...

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simply no customer service with online orders..

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Diversity of Products or Services
2.5 (17 reviews)
No votes
Reviewer's quote

I have had bad experiences with zappos Every time I order they always delay shipping i have had no problems with their products but this not shipping right away is ***. So i just ordered some sneakers for me and looks like i have to call them again i think that this time is the last time I deal...

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...i called customer services and they were clueless and wanted me to send the boots back since she thought it was a QC problem. ok..

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Advertised vs Delivered
2.1 (17 reviews)
No votes
Reviewer's quote

...Called just to be told they would be shipped that night and delivered the next day and they still haven't been delivered or moved at all. Friends, fiance, and i have been loyal customers for years. We're all finding a new place to shop due to my terrible shipping experience..

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...Correct item delivered..

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Zappos and Nordstrom Pros and Cons

Pros
  • Customer service
  • Verity
  • Prompt service
  • Good variety
  • Good brands
  • Location
Cons
  • Shipping
  • Racial profiling customers
  • Order processing
  • Bad customer service
  • Manner in which i was treated
  • Taking a political stance

Zappos and Nordstrom Most Positive Reviews

Top rated reviews
5

I am sorry for any bad experiences some of you have had with Zappos but I must say in my first and not last time...

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5

After purchasing 3 suits,3 sport jackets; 6 pairs of slacks ; 6 shirts; ties, etc. for Boys 8 to 12: The tailor (who wa...

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4.7

Bought shoes from them and 2 days later had $300 of unauthorized charges on my credit card. They are in Nevada,...

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5

Your dropping I. Trump so I'm dropping you! I will never shop at Nordstrom again!

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Zappos and Nordstrom Most Critical Reviews

Lowest rated reviews
1

It's BS that 5 days later they took the $ out of my account... NOT THE DAY I FREAKING ORDERED. Now zappos has put me in...

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1

I placed many orders online with Nordstrom's through out the years. Also shopped at the store which I like the one in Wh...

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1

The worst by far.i have recently spent $186.and when my shipment csme half of my items were missing.and the 2 pair of sh...

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1

I ordered two orders from nordstrom from their website but has been canceled, asked them and also left a voice mail on...

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Zappos and Nordstrom Latest Reviews

Recent published reviews
2.4

Surprised to see so many 3 and 4 star ratings. Order from them and you will find out if those ratings are accurate.

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No votes

I talk to someone about this before, today she's telling me the northroom doesn't do that

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No votes

I ordered UGG slippers for my wife for Christmas. The order went through and I was told the slippers should arrive no la...

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No votes

My major complaint is, I've tried calling Nordstrom Customer Service this past week since Monday at all different times...

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Zappos and Nordstrom Products and Services

Most reviewed product and services
  • Zappos Customer Care (5 reviews)
  • Zappos Shipping Service (2 reviews)
  • Nordstrom Customer Care (25 reviews)
  • Nordstrom Shipping Service (16 reviews)
  • Nordstrom Manager (15 reviews)