PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nordstrom and Zappos as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nordstrom
Zappos

Nordstrom and Zappos Overview

Total reviews 220 61
Company responses 0 0
Issues resolved 0 1

Nordstrom and Zappos Consumer Ratings

Rank
260 out of 2100 in Footwear and Clothing category
328 out of 2100 in Footwear and Clothing category
Customer service
234 in category
148 in category
Website
289 in category
299 in category
Exchange, Refund and Cancellation Policy
139 in category
103 in category
Product or Service Quality
187 in category
320 in category

Nordstrom and Zappos Rating Details

Customer service
1.7 (64 reviews)
2.1 (18 reviews)
Reviewer's quote

simply no customer service with online orders..

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Regrettably, it appears that we have not been able to provide the customer service level that we strive to provide to all of our customers. Please keep in mind that you can return your purchase for up to 365 days from the purchase date. When returning items to us, products must be in the condition...

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Website
2.6 (59 reviews)
2.5 (15 reviews)
Reviewer's quote

...completed putting three items worth more than $100 in my shopping cart, I decided to apply for a Nordstrom's credit card, lured by this false statement at the website for Nordstrom coupons: Plus, get a $40 bonus Note when you spend $100 at Nordstrom with your new Nordstrom card the day you're approved. I signed up for the ...

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...I will NEVER order from this website again. I am so pissed off !!!!!..

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Exchange, Refund and Cancellation Policy
2.2 (50 reviews)
2.9 (15 reviews)
Reviewer's quote

I didn't receive my order and I called customer service and right away she gave me a refund great customer service..

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When I did return items, they refunded my money promptly and courteously. They even gave me a full refund on a pair of running shoes that I wore for 3-4 weeks when the inner lining wore through much too rapidly. Reading complaints from other customers, it seems to me that most or all were trying to...

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Product or Service Quality
2.4 (47 reviews)
1.9 (19 reviews)
Reviewer's quote

They were not knowledgeable about the product and very rude..

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Knew immediately that they were fake from the squared off pockets, to the missing quality elastic waistband, to the fake plastic/cheap logo that was not only different in size but felt I could peel it off. The metal loop rings where the draw string goes thru didn’t have the signature RVCA stamp and...

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Nordstrom and Zappos Pros and Cons

Pros
  • Location
  • Good variety
  • Good brands
  • Customer service
  • Verity
  • Prompt service
Cons
  • Bad customer service
  • Manner in which i was treated
  • Taking a political stance
  • Shipping
  • Racial profiling customers
  • Order processing

Nordstrom and Zappos Most Positive Reviews

Top rated reviews
5

After purchasing 3 suits,3 sport jackets; 6 pairs of slacks ; 6 shirts; ties, etc. for Boys 8 to 12: The tailor (who wa...

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5

I am sorry for any bad experiences some of you have had with Zappos but I must say in my first and not last time...

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5

Your dropping I. Trump so I'm dropping you! I will never shop at Nordstrom again!

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4.7

Bought shoes from them and 2 days later had $300 of unauthorized charges on my credit card. They are in Nevada,...

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Nordstrom and Zappos Most Critical Reviews

Lowest rated reviews
1

I placed many orders online with Nordstrom's through out the years. Also shopped at the store which I like the one in Wh...

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1

It's BS that 5 days later they took the $ out of my account... NOT THE DAY I FREAKING ORDERED. Now zappos has put me in...

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1

I ordered two orders from nordstrom from their website but has been canceled, asked them and also left a voice mail on...

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1

The worst by far.i have recently spent $186.and when my shipment csme half of my items were missing.and the 2 pair of sh...

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Nordstrom and Zappos Latest Reviews

Recent published reviews
No votes

Sent a Nordstrom Note during Covid. Valid beginning August 4 and expires August 31. First time ever the note is not...

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2.4

Surprised to see so many 3 and 4 star ratings. Order from them and you will find out if those ratings are accurate.

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1

They were not knowledgeable about the product and very rude

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No votes

I ordered UGG slippers for my wife for Christmas. The order went through and I was told the slippers should arrive no la...

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Nordstrom and Zappos Products and Services

Most reviewed product and services
  • Nordstrom Customer Care (25 reviews)
  • Nordstrom Shipping Service (16 reviews)
  • Nordstrom Manager (15 reviews)
  • Zappos Customer Care (5 reviews)
  • Zappos Shipping Service (2 reviews)