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Saks Fifth Avenue vs Nordstrom
Saks Fifth Avenue vs Nordstrom
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Saks Fifth Avenue and Nordstrom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Saks Fifth Avenue and Nordstrom Overview
Total reviews |
619
|
341
|
Company responses |
0 |
0 |
Issues resolved |
4 |
5 |
Saks Fifth Avenue and Nordstrom Consumer Ratings
Rank
980
out of 4768 in Footwear and Clothing category
714
out of 4768 in Footwear and Clothing category
Customer service
800
in category
627
in category
Exchange, Refund and Cancellation Policy
835
in category
449
in category
Product or Service Quality
878
in category
612
in category
Website
892
in category
686
in category
Saks Fifth Avenue and Nordstrom Rating Details
Reviewer's quote
com's customer service was completely unhelpful and unresponsive when I attempted to address this issue. Despite providing evidence of their misleading labeling and requesting a refund for the full amount, their response was dismissive and unsatisfactory. It is clear that customer satisfaction is...
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...I want to speak to customer service! I havent made any purchases..
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Exchange, Refund and Cancellation Policy
Reviewer's quote
However, despite multiple checks with PayPal and direct communications with the company, I have yet to receive my refund. Both entities claim that a refund was processed, but my account tells a different story. It's disheartening to see that not only am I out of pocket for the cost of the shoes,...
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...They lost one of my packages it never arrived two months ago and its still under investigation no refund nothing..
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Product or Service Quality
Reviewer's quote
Saks Case #0941**** Order #31082**** This is one of the case numbers that customer service opened up. I've spoken to the team leaders managers, everybody possible, my item was to return back in November of 2023 I have confirmation and you have confirmation that it was received yet no one can help...
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Doesn't matter how great your website or your product mix are if customers never get their order. Idiot delivery service in the Chicago suburbs that can't follow GPS? Happened right before Christmas but I stupidly tried again - twice This was the last my last Nordstrom order. Goodbye..
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Reviewer's quote
All in all, I knew if worse came to worse I could order with one of their representatives off their website. Of course I ended up having to place that order which approximately totaled to $1700, with an associate right before their closing time on August 15th, 2023. I was advised the shoe would...
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I ordered something on line and at checkout I choose PayPal, pay in four (payment every two weeks) and Nordstrom Website somehow accepted the payment plan, but did not honor it. They took the full price instead of the payment plan. This has happened twice in the past two months..
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Saks Fifth Avenue and Nordstrom Pros and Cons
Pros
- Designer products
- Hmmm
- Non
- Good brands
- Good quality mdse
- Location
Cons
- Customer service
- Worst customer service ever
- Phone customer service time excessively terrible
- Bad customer service
- Manner in which i was treated
- Not what it used to be
Saks Fifth Avenue and Nordstrom Most Positive Reviews
Top rated reviews
His name is Thobani which means be humble in Zulu.
Thobani was simply the kindest, most patient client representative Ive...
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Fjällräven mini school pack poor quality compared to one I already own. I also cross checked it on youtube, and it is ea...
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Redirected package, although not guaranteed
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Customer service agent looked up order verified shipping company because I had a fraudulent notification from another...
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Saks Fifth Avenue and Nordstrom Most Critical Reviews
Lowest rated reviews
"I had an extremely disappointing experience with this company, which I feel compelled to share. I returned a pair of...
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They keep canceling my orders. I placed an order for clinique makeup and free gift, and debit shows pending for five...
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Tried to purchase a few items on line. Got to check out, and attempted to check out as a returning customer. Entered...
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Customer service is no longer any part of the shopping experience at Nordstrom. Also had a good "cafe" menu and system....
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Saks Fifth Avenue and Nordstrom Latest Reviews
Recent published reviews
Rating: 1/5 Stars
I recently had the unfortunate experience of shopping on Saks.com, and I must say, it was one of the mo...
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I didnt receive a bill and now Ive been charged a late fee.
I want to speak to customer service!
I havent made any purchas...
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No votes
I received a dress that was missing a belt. I can't return the dress to the store, and I have to mail it back. Spoke to...
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the package was delivered to wrong apartment, tried my best to work with leasing office and FedEx , finally confirmed...
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How would you compare Saks Fifth Avenue vs Nordstrom?
I had similar problems as a customer with Saks and Nordstrom. Nordstrom listened and fixed the problem right away, believing the customer.
I have an ongoing problem with Saks. Will not listen and ignores customer input.
Product or Service Quality
Nordstrom is the best!
I have a great sales associate.
Product or Service Quality
Good.
I have something else to compare
Nordstrom’s in Scottsdale had pains from Covid. All seems to be vibrant again. I will shop with them before saks always.
Return policy is more than fair. Saks has it too tight and not about the customers